INFINITI of Van Nuys

Wilson was very helpful and easy to deal with. He would explain every little detail that was going to be done with my car. He would keep on touch and respond very fast if I had a question. He gave He would explain every little detail that was going to be done with my car. He would keep on touch and respond very fast if I had a question. He gave me all the information to detail and also provided me with a loaner until my car was ready. He also helped take my stuffs out of my car and I'm when ready. I will truly appreciate all He did for me and will definitely come back for more services with the dealership More

Wilson provided detailed information about the service to be provided and any options available. He was very responsive and helpful. be provided and any options available. He was very responsive and helpful. More

Luis was professional andPedro is a rising star. Very helpful guys. Timely and professional. Good experience. Very helpful guys. Timely and professional. Good experience. More

Ricky was very knowledgeable. Miguel and Finance accommodated our needs. The person we worked with was Ricky. Miguel and Finance accommodated our needs. The person we worked with was Ricky. More

5 Pleasant--fast-good work The service was excellent and the staff were pleasant & competition Will continue to trust them the staff were pleasant & competition Will continue to trust them More

it was great. The job was well done and the wait area was very nice and clean The job was well done and the wait area was very nice and clean More

Checked brake noise. I waited for car. Was done in 30 minutes and explained problem. Was very pleased with him. I waited for car. Was done in 30 minutes and explained problem. Was very pleased with him. More

good service i have no more to say at this time service was good and clean was good and clean More

Efficient professional service. Easy to schedule. Work and cost of work was well-explained. Future maintenance items explained. Easy to schedule. Work and cost of work was well-explained. Future maintenance items explained. More

I have to make it right, 2 or 3 weeks ago I was involved in a situation very unhappy that involved a dealership, I was very upset for how things turned from one second to another and how bad ,they were look in a situation very unhappy that involved a dealership, I was very upset for how things turned from one second to another and how bad ,they were looking,so I write a review with the lowest rate someone can do,,I never like to leave feedbacks or review, but I have to say here I am trying to make right to who deserves it ,,still situation is not 100% happiness but I have to do this because, they deserve it,,I decided to change my rate because I have seen and realized the failure is not from the dealership,,yes things can be adjusted at the dealership, but where they really need to address things is on the manufacturer policy, because of the wrong policy of not providing customers with a rental or loaner until something is approved, situations like mine can really make people upset and put everything against the dealership, like I did ,I apologize and I have to say they deserve a 5 stars for the big effort and commitment to make this right that they have done! Thanks Ronald Lazo More