INFINITI of Van Nuys

I came in to buy a car and switched from Audi to Infiniti. It was a terrible experience as there was constant active efforts to hide costs and lies were told regarding service fees etc. I understand Infiniti. It was a terrible experience as there was constant active efforts to hide costs and lies were told regarding service fees etc. I understand that there is an intention for additional profit and have bought multiple cars before but this was by far the least transparent, borderline “shady” experience I have ever had. It made me question if I should have joined the Infiniti family to begin with. Not sure I would go back to this dealership again in the future. More

Alright, let me break it down. .. Wilson at Infiniti of Van Nuys is a car service hero! My 5-year-old car was wheezing, and these guys installed a brand-new motor like it was no big .. Wilson at Infiniti of Van Nuys is a car service hero! My 5-year-old car was wheezing, and these guys installed a brand-new motor like it was no big deal. And while they were working their magic, they hooked me up with a courtesy car so fresh, it made me feel like I was driving off the showroom floor! After they diagnosed that my vehicle should have a new motor and will take days to get it delivered & installed, the courtesy vehicle got delivered to my home with the kind of flair usually reserved for rich people, making me feel like a true boss in VIP heaven. Wilson went all out, making sure everything was smooth and zero hassle. And best part—no rip-offs (like I used to from other dealers), no sketchy charges—just straight-up aboveboard service. If you're not bringing your ride here, you're missing out on some next-level, honest, and pro service. 10/10 would trust these guys to handle my car anytime! No more messing around with other brands that have burned me in the past. Infiniti’s never done me wrong like those Ram, Honda & Toyota brands did to me while they're not even deluxe. Luxury doesn't mean rip-off to me anymore because of Infiniti's Service. I actually endup buying Infiniti while trying to purchase Honda, Toyota, or even Lexus, but those brands were acting up on finances. Infiniti gave me a better price for luxury car than Honda!!!!!! Forget about Toyota or Lexus, they were all up-charged. eg. Toyota was trying to sell me Camry SXE for $55k. And I bougt my Certified preowned infiniti for only 30k with only 15,000 mileage in it, and it felt like brand new car! And I never have any problems financially because the car has been always serviced without any rip-offs, and everything has been covered except new tires, break pads, and airfilters. Oil change here is only $65 compared to jiffi lube's $85 (while heavily discounted). I can go on but review is getting to big. Go with Infiniti, you won't regret you chose this brand!!! More

I had to keep calling my advisor to ask about the status of my car. Instead to calling me, he communicated through text. of my car. Instead to calling me, he communicated through text. More

They have problem with there systems. They should fix it. Washing machine doing scratches i They should fix it. Washing machine doing scratches i More

I highly recommend Infiniti of Van Nuys. They provide great service. Luis the consultant provides great knowledge customer service. If you value your time and vehicle, pay them a visit. They provide great service. Luis the consultant provides great knowledge customer service. If you value your time and vehicle, pay them a visit. More

Great service very professional. my service advisor Miguel courteous in explaining what my car needed . highly recommend this dealership. my service advisor Miguel courteous in explaining what my car needed . highly recommend this dealership. More

All questions and concerns answered promptly very knowledgeable always up-to-date on the repair status of my car highly recommend knowledgeable always up-to-date on the repair status of my car highly recommend More

Rudy at the service center is the best! Rudy at the service center is the best! Rudy at the service center is the best! More

Was extremely happy with the service my car received this day. Santiago was very helpful! day. Santiago was very helpful! More

I took my vehicle in for service because my rear sensor fell off. I was concerned regarding price as I knew it wasn’t covered under warranty. My advisor Luis M Rodriguez promised to help me as best possibl fell off. I was concerned regarding price as I knew it wasn’t covered under warranty. My advisor Luis M Rodriguez promised to help me as best possible and explained everything thoroughly as well as listening to my concerns and explaining to him I wasn’t at fault. He serviced the car and kept his word. They were able to fix my sensor at no charge and also fix my gas door as it was loose. Thank you so much Luis for the experience and help provided. Had a great visit. More