INFINITI of Van Nuys

They lied and said my lease was up when doing a buyout now I'm under $16,000 for my 2022 Infinity Q55 Sensory of 21,000 miles. They gave me a paper stating the blue book value saying it could be traded fo now I'm under $16,000 for my 2022 Infinity Q55 Sensory of 21,000 miles. They gave me a paper stating the blue book value saying it could be traded for that amount, they lied. It wasn't $38,000 value it was $29,000. So now I'm stuck with this car which was only $550 car note to $800 Carnote with 798 credit score. They explained that it will not take my credit score down , and it went down to 757. They completely lied in my face and when I told a manager, the only thing said was, she'll talk to her employees in finance. I've been a customer over 7yrs and this how they treat people in Van Nuys. Never been late on a payment, never asked for an extension, they LITERALLY played me. My car when I purchased was $53,000 my new contract for the buyout went to $58,000. I'm literally starting over from scratch as if my 3yr payments was NOTHING. In this office, it isn't Black friendly at all, it's Bias and they did when they needed to do for me to be stuck. I HATE THIS PLACE More

Luis was great ! Very attentive and understanding. I honestly did not have any issues and any questions I did have were at some point just naturally answered themselv Very attentive and understanding. I honestly did not have any issues and any questions I did have were at some point just naturally answered themselves. Definitely coming back! More

Good service they help and communicate very well and I would recommend bringing your Infiniti here. would recommend bringing your Infiniti here. More

One of the best experiences a customer can have at a dealership. Santiago was great, thorough, and kept me and my family updates through the process (major service done). Every staff member remained dealership. Santiago was great, thorough, and kept me and my family updates through the process (major service done). Every staff member remained polite at this location. I will only go to this location for services for the foreseeable future as a Infiniti member More

This is a great car dealership with amazing service and happy people who are always willing to help! Great communication as well! happy people who are always willing to help! Great communication as well! More

Todo excelente muy buen servicio muy excelente trata al cliente y todo cómodo me gustó mucho cliente y todo cómodo me gustó mucho More

Like personnel and my advisor at this dealership. They are helpful and service is excellent. They are helpful and service is excellent. More

Great service. Wonderful people. Clean place. Honest service service representative is wonderful. Timely service. Thanks. Wonderful people. Clean place. Honest service service representative is wonderful. Timely service. Thanks. More

Lauren Oliver is bad xxx. Best customer service I have ever received. No question.! Pay her more…! Best customer service I have ever received. No question.! Pay her more…! More

Wilson is a nice man. He inspires confidence. One of your employees drove me home. He was friendly and nice. Don't know his name. He inspires confidence. One of your employees drove me home. He was friendly and nice. Don't know his name. More