INFINITI of South Bay - Service Center

INFINITI of South Bay responded

We love your energy and excitement about your service here with Edson at INFINITI of South Bay. Edson has an incredible commitment in taking care of his clients. Thanks also for recognizing the amenities we provide. We strive to keep an environment that is as up-scale as the INFINITI brand. We appreciate your business and thank you for your review. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Claudia, We appreciate your review and expression of confidence in Edson. Great service is having someone you know you can trust - someone who will go the extra mile to ensure you are taken care of! We are glad to learn that you have found that here at INFINITI of South Bay. Thank you for your positive review and thank you for your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Valeri, Thank you for your positive review and for your confidence in our team. Our Service Advisors and Technicians work hand-in-hand to identify issues, recommend solutions and complete the work quickly and professionally. We will pass your comments along to Edson, and are sure he will be most appreciative. Thank you for your business, and thank you for your loyalty to our team here at INFINITI of South Bay Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for recognizing our good service and fair pricing here at INFINITI of South Bay. We build our business on what is right for the customer every time. Loyalty and commitment is what makes it work, and please know that you can count on that from us every time. I personally thank you for allowing us to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We greatly appreciate your positive review or your experience here with Candice at INFINITI of South Bay. We take great pride in keeping a clean and safe environment for our clients, thank you for recognizing this. We appreciate your business. Thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Candice IS the "GO-TO-GIRL"! Thank you so much for recognizing Candice, we are so appreciative to have her and for the exceptional client relationships she creates. We understand that good client service starts with good communication and customer service. This is what we train, but to Candice this comes naturally. Thank you for allowing us to serve you, we greatly appreciate your loyalty. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Kenya, What a great choice in a new ride, the exclusive INFINITI QX80! I am personally appreciative that you have chosen my team at INFINITI of South Bay to service your vehicle needs. Our process is for our Service Advisor to review any service needs thoroughly before service, to update along the way, and to advise if there are any changes needed to the service or the time. If for any reason we are not meeting these expectations, please let me know. We look forward to having you as a customer for life by providing exceptional client service every time. Thank you for the opportunity to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

We apologize that you were not notified of your repairs. It is our process to review any work to be done with our client prior to service, and to notify them along the way as repairs or maintenance are completed. Edson is an exceptional Service Advisor who follows protocol, so we are confused how this miscommunication could have happened. We also provide a complimentary hand wash and vacuum with any service, unless it was raining. If this was the case, please bring your vehicle back for this service. And, if you'd like us to assist with your key fob, any one of our service advisors should be able to help. Please give us another chance to address your concerns. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Big MAMA, Thanks so much for your time in letting us know about your positive experience here at INFINITI of South Bay with Candice. Prompt and efficient service is what we strive for, and it can be attributed to Candice's ability to manage her Technicians to get you in and out quickly. We are also pleased to learn that we were able to assist with connecting your phone to the vehicle. Communication is so important, and if your phone is not connecting with your vehicle it can create safety issues. Glad we got this resolved. And please know that any of our sales or service staff are always available should you have any issues operating the technology in your vehicle. We appreciate your business. Carlos Robles INFINITI of South Bay Service Manager