INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Mr. Jimenez, Thank YOU for bringing your Q50 to INFINITI of South Bay. We appreciate your loyalty and your recognition of our friendly and helpful staff. We look forward to seeing you again and are grateful for your business. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you so much for this very direct and candid review. Our service team has been trained to put the customer first, to build relationships, to be fair, personable and professional. We do this because this is what it takes to gain trust and loyalty. As Advisors, and in an effort to help you maintain the optimal safety and efficiency of your vehicle, our team may advise of items that need attention... but you will never find us up-selling or recommending services that do not. Thank you for switching to INFINITI of South Bay. We appreciate your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Thank you for your positive review of your Service Advisor Candice Roxas, and your experience here at INFINITI of South Bay. Candice is surely loved by her clients - she has more than three times the national average number of reviews and has a 95% 5-Star positive approval rating. People make the difference, and we're so glad that Candice has helped make a difference for you. Thank you for your loyalty to INFINITI of South Bay. We appreciate your review and your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of your experience with your Service Advisor Wilson here at INFINITI of South Bay. And, thank you for recognizing how we provide a detailed summary of the work we complete and what we check. It is our job to help ensure that the proper maintenance is performed on your vehicle. This is for your safety and to help avoid more costly repairs down the road. You can count on INFINITI of South Bay to advise and inform, but to never up-sell. We appreciate your loyalty and your business. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Another FIVE STAR review for our top rated Service Advisor Candice, and thank you for recognizing the good work of your technician too. We appreciate your review and your loyalty. Remember to ensure that we have a current email address on file so you can receive our monthly service offers. Or, visit our website at https://www.infinitiofsouthbay.com/service-specials/ for special offers and discounts. Thank you for your recommendation! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for bringing this to our attention. We have alerted our Service Manager and requested appropriate resolution. You will receive a call tomorrow. We apologize for any inconvenience and will make sure your concerns are addressed. Thank you, Larry Harris Operations Director

INFINITI of South Bay responded

Great to hear that my team was able to address all of your issues. Thank you for recognizing your Service Advisor Edson in your review. He works hand-in-hand with our Technicians to ensure that work is completed accurately and on-time. And, it was a PLUS to learn, that together, they were able to resolve the technology issue quicker than anticipated. We appreciate your loyalty and your business. Thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of our Service Advisor Edson here at INFINITI of South Bay. We are glad to hear that he provided appropriate detail of the service that would be performed and executed quickly. He works very closely with our Technicians to ensure that service is performed accurately and on-time. Thanks for your recommendation and thank you for your business. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of INFINITI of South Bay and for recognizing the detail we provide on the service we perform. It is concerning to learn that not all customers were wearing masks. We provide masks to customers who do not have their own and are taking special precautions. www.infinitiofsouthbay.com/covid-19/ We take this seriously and are appreciative of the alert. I will personally take this up with my team during our Monday staff meeting tomorrow morning. Thank you for your loyalty and for allowing us to serve you. Kelvin Bratcher INFINITI of South Bay Owner & General Manager