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INFINITI of South Bay - Service Center
Torrance, CA
1,462 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,462 Reviews of INFINITI of South Bay - Service Center
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September 07, 2020
Hi ,my visit for Infiniti dealers it was give service to my car, Miss Candice Roxas who approach me was very professional and very kind , she was on top to The anticipate the guest needs , not every dealer my car, Miss Candice Roxas who approach me was very professional and very kind , she was on top to The anticipate the guest needs , not every dealer has car wash this little things make a lot of difference... More
by vkmgdominguez
Verified Customer
September 06, 2020
Everyone is super friendly and takes care of their customers. I came in due to tire pressure which seems to happen all the time. It was determined that I had a nail in the tire and it was fixed in n customers. I came in due to tire pressure which seems to happen all the time. It was determined that I had a nail in the tire and it was fixed in no time! I will buy my next car from this location!! More
by ANDREA.PERRY
Employees Worked With
Wilson Chihuahua
September 05, 2020
Customer service was excellent, but the car service was much more longer than I am accustomed to. The information given was just what I needed. much more longer than I am accustomed to. The information given was just what I needed. More
by BDJONES226
Employees Worked With
Ever Villalobos
September 04, 2020
I am disappointed and frustrated with my most recent service experience: (1) I was not told when my vehicle was ready for pickup, (2) when I picked up my vehicle (5 days after drop off) I was not told i service experience: (1) I was not told when my vehicle was ready for pickup, (2) when I picked up my vehicle (5 days after drop off) I was not told if a part they ordered was covered under warranty, and if not, the estimated cost, (3) one and a half weeks after hearing nothing from the dealer on the status of the part, I called the dealership and was told the part was on backorder and no ETD, (4) when I called Infiniti customer service, they told me no part had been ordered, and that I needed to go back to the dealer so they could get my part number, (5) when I went back to the dealer, (i) they again did not tell me whether the part was covered by warranty or a cost to me and (ii) I waited about 15 minutes to get my car and suspect it's because the battery was dead (which they did not tell me) because the next morning, my car battery was dead, and (6) it's been a week since the dealer got the part number and allegedly placed the order and, one again, the dealers has not reached out to me at all to provide any update on status/timing. More
by ALLISONBEDGAR
Employees Worked With
Ever Villalobos
September 03, 2020
Great Visit No Complaints While I waited they kept me Great Visit No Complaints While I waited they kept me updated I will be back if i need you guys wonderful service again! Thank You Great Visit No Complaints While I waited they kept me updated I will be back if i need you guys wonderful service again! Thank You More
by JR
Employees Worked With
Ever Villalobos, Wilson Chihuahua
September 03, 2020
Great service. I got a great oil change and will be back for more service in the future when needed. Great waiting area with drinks and television. for more service in the future when needed. Great waiting area with drinks and television. More
by NELLY1BOY
Employees Worked With
Wilson Chihuahua
September 02, 2020
My service here was great! From beginning to end. The wait time wasn’t bad and it was very busy the day I went in. I would recommend this Infiniti location. wait time wasn’t bad and it was very busy the day I went in. I would recommend this Infiniti location. More
by GISELLEPINEDA17
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
September 02, 2020
The team is friendly as always when ever I visit. Received my car back clean and ready to go when service was completed. It’d help to document more details on issues reported to understand the severi Received my car back clean and ready to go when service was completed. It’d help to document more details on issues reported to understand the severity of the issues. More
by PRINCE55KALONA
September 01, 2020
I’m only rating the service department. They have always taken care of me especially CANDACE! Sales on the other hand is horrible, non transparent and not willing to help I had to go to Cerritos Infiniti an taken care of me especially CANDACE! Sales on the other hand is horrible, non transparent and not willing to help I had to go to Cerritos Infiniti and they helped me out. More
by AEA121688
Employees Worked With
Candice Roxas
September 01, 2020
Very professional and courteous staff. Service Department are always great, Candance is very informative and friendly. I like that they wash your car and leave it nice for you after. are always great, Candance is very informative and friendly. I like that they wash your car and leave it nice for you after. More
by Charegam
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
