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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,508 Reviews

1,508 Reviews of INFINITI of South Bay - Service Center

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October 30, 2020

Good friendly service.The service representative Good friendly service. The service representative explained all the necessary repairs and optional repairs. I would recommend you dealership to all More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

INFINITI of South Bay responded

David, we cannot thank you enough for your wonderful review of INFINITI of South Bay and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Regards, Carlos Robles Infiniti of South Bay Service Manager

October 28, 2020

I brought my car in for a recall and the service staff was efficient. Everyone was masked and I was able to wait in a socially distanced area. I was a little disappointed that one gentleman (I believe he More

by GGHermosa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

INFINITI of South Bay responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 27, 2020

They are firing on all cylinders...Went in for a Oil Change & Candice handled writing that up as well as some recalls. Great service , thanks! More

by RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Oct 29, 2020 -

INFINITI of South Bay responded

Rich, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Carlos Robles Infiniti of South Bay Service Manager

October 27, 2020

Edson is the best service provider ever. I drive all the way from the inland empire because of the work he does to take care of my car. More

by MANDMALLMAN64@YAHOO.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Carlos Robles Infiniti of South Bay Service Manager

October 27, 2020

Very clean and felt virus safe. Great customer service and service completed earlier than expected Everyone was very polite and nice I will b back More

by TWAKRISTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t see the lady. She was Asian
Oct 29, 2020 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 26, 2020

Staff is always friendly and very helpful. Service is always fast. I have recommended this dealership to others and have confidence they will be satisfied. More

by JBONNER30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
Oct 29, 2020 -

INFINITI of South Bay responded

We cannot thank you enough for your wonderful review of INFINITI of South Bay and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! All the best, Carlos Robles Infiniti of South Bay Service Manager

October 26, 2020

From the moment I arrived, Edison was friendly, knowledgeable and patient with the questions I presented him. He over communicated with me throughout the entire process. Looking forward to coming b More

by FBN_WLLMS52910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edison was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Carlos Robles Infiniti of South Bay Service Manager

October 25, 2020

Good service . Good customer service. Excellent job on my car. Like the car wash. The cashier was nice in processing the paper work for payment More

by EDUFESONIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Oct 28, 2020 -

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, the INFINITI of South Bay Team

October 25, 2020

Candice was great, the recall was done in the time quoted and the service was great as expected. Thank you for doing a great job More

by RASHAWNDAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Oct 28, 2020 -

INFINITI of South Bay responded

Thank you for your great review, Rashawn! We're glad to have Candice on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, the INFINITI of South Bay Team

October 22, 2020

Service was speedy and the price for it was just right. The staff was very friendly, and the lobby was clean and safe. Thank you. More

by AKRULAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
Oct 27, 2020 -

INFINITI of South Bay responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by INFINITI of South Bay again! Sincerely, the INFINITI of South Bay Team

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