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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,462 Reviews
Call Service Center (310) 341-4462

1,462 Reviews of INFINITI of South Bay - Service Center

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September 24, 2020

Poor customer service didn’t give me the right information of my problem won’t recommend this place to nobodyVery rude I feel like they didn’t want to do the job for me More

by TEMESHIA.7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas
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Oct 16, 2020 -

INFINITI of South Bay responded

Temeshia, This is concerning as we strive to provide exceptional client service. Candice is one of our best Service Advisors and consistently receives the highest level of positive reviews. We will certainly look into this further, and appreciate your candid feedback. Thank you, Carlos Robles Service Manager

September 23, 2020

Fast and friendly service. Came in for a recall service and got a free complimentary car wash. No waiting at all! Employee was very friendly! More

by ADAIRMAGANA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Dec 08, 2020 -

INFINITI of South Bay responded

We are glad that we were able to handle your recall so efficiently and that you enjoyed your complimentary car wash. Please know that we provide a complimentary vacuum and car wash with any service. We look forward to seeing you again and we appreciate your business. Robert Robles Service Manager INFINITI of South Bay

September 23, 2020

Very good customer service , friendly employees, and a short wait time for service. I would recommend this dealership for service for their Infiniti. They had a nice waiting area and good coffee as well. More

by NICOLEHARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
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Dec 08, 2020 -

INFINITI of South Bay responded

Nicole, Thank you for letting everyone know that my team here at INFINITI of South Bay provide good customer service, got you in and out quickly and were kind and friendly. And - thank you for recognizing our waiting area. We just went through a remodel to create the luxury experience that the INFINITI client deserves. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020 -

INFINITI of South Bay responded

Nicole, Thank you for leaving a five-star review online! Our service team always makes sure to provide great customer service, thank you for recognizing that. We are glad that you enjoyed our waiting area, it is the perfect place to relax while waiting for your vehicle. Please recommend INFINITI of South Bay to your friends and family as a referral is the best compliment we could receive. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

September 23, 2020

Outstanding, professional service! The few times my car needed service they were able to Schedule quickly. The service status app keeps you up to date on their findings and recommendations. More

by BR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos
Report | Print
Dec 08, 2020 -

INFINITI of South Bay responded

BR, We are glad that you found our service to be outstanding and that our advisors handled your visit efficiently and professionally. And, we're glad that you found our service status updates to be informative. Great customer service starts with effective communication. Thank for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020 -

INFINITI of South Bay responded

Thank you for taking your personal time to leave a positive review about your service experience here at INFINITI of South Bay. I am glad to hear that we were able to schedule your appointment quickly and that our app facilitated the experience. Our team always strives to be professional and provide outstanding service. We thank you for your business and we hope to see you again in the future! Carlos Robles Service Manager INFINITI of South Bay

September 23, 2020

Great work in and out as Promise Will continue to use this service Highly recommend this service the staff very professional and informative work Two thumbs up More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Dec 08, 2020 -

INFINITI of South Bay responded

Tommy, Thanks for taking your personal time to let others know that my team here at INFINITI of South Bay served you well. I am proud to know that you found them informative and professional because this indicates that our training is working. Thank for your recommendation and the two thumbs up. Carlos Robles Service Manager INFINITI of South Bay

Dec 08, 2020 -

INFINITI of South Bay responded

Tommy, We thank you for leaving a positive review online for others to see. Our hard-working service team is constantly going above and beyond to provide great work and exceptional customer service to ensure that our clients are satisfied. Thank you for your business and loyalty. Carlos Robles Service Manager INFINITI of South Bay

September 20, 2020

Very impressed with my appointment & attention to detail!! We had the car detailed in addition to our maintenance appointment and we were very impressed with the quality of work! More

by JKAWAHITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie , Candice Roxas, Ever Villalobos, Wilson Chihuahua
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Dec 08, 2020 -

INFINITI of South Bay responded

There is nothing like a detail to make your vehicle look and feel new again. We are complimented with your kind words concerning the service you received while at INFINITI of South Bay. Thank you for calling out Wilson, Candice, Edson, Ever and even Eddie on this review. We appreciate your recommendation and your business. Carlos Robles Service Manager INFINITI of South Bay

September 20, 2020

great service every time I visit this location! I drive all the way from L.A to PCH just to visit this location! Great job More

by Breillyblu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah from services, Ever Villalobos, Wilson Chihuahua
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Dec 08, 2020 -

INFINITI of South Bay responded

Breilly, We appreciate your loyalty to our team here at INFINITI of South Bay. They must really be making a difference if you're willing to travel such a distance for your service. Thank also for recognizing Wilson, Everado and Sarah for their great service. We'll be sure to pass your comments along. Thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

September 17, 2020

Service department is excellent. I have been an Infiniti owner for 2 years and Infiniti of South Bay has provided the best customer service i have ever received. More

by EJR123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Dec 08, 2020 -

INFINITI of South Bay responded

What a very nice compliment, thank you! We are glad that you have enjoyed a high level of customer service from Candice, our superstar Service Advisor. We are so glad we have her. Also, wanted to let you know... please be sure to check our website for service specials and offers. They change monthly. Hope to see you here again soon. Carlos Robles Service Manager INFINITI of South Bay

September 17, 2020

Horrible My experience was just terrible kept my car for 5 days And nothing was done I had the same issues going into the dealership as I did coming out plus 1 of my headlights was not working When both hea More

by SY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Wilson Chihuahua, Ruben Ruiz
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Nov 11, 2020 -

INFINITI of South Bay responded

Nobody at the dealership remembers this, and we cannot look you up in out system because you have not left a name. We apologize for your troubles. Can you please call me so that we can discuss this and make things right for you? You can reach me at 310-325-5555. Thank you, Carlos Robles INFINITI of South Bay Service Manager

September 16, 2020

Very happy with the service I would recommend this dealership to my friends and family. Very clean and the service was great keep up the good work. More

by JAZYMEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2020 -

INFINITI of South Bay responded

Thank you for recognizing how clean we keep our dealership and our waiting area. We are glad to learn that you are happy with your service and you service advisor Edson. We appreciate your business and your recommendation to friends and family. Carlos Robles Service Manager INFINITI of South Bay

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