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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,508 Reviews
Call Service Center (310) 341-4462

1,508 Reviews of INFINITI of South Bay - Service Center

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November 17, 2020

Everyone always helpful. Replaced my tire quickly even though I didn't have an appointment. Wilson provides great customer service. Enough seating in the showroom to social distance. Facility is clean. More

by KRHOLTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Nov 18, 2020 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Carlos Robles INFINITI of South Bay Service Manager

November 16, 2020

Courteous, thorough, detailed.,prompt service. Took about 2 hours. I knew they would be trying to see other services but at least zi got a good evaluation. More

by DRCRTMD86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Nov 16, 2020 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Carlos Robles Infiniti of South Bay Service Manager

November 15, 2020

Some of the best service I’ve received from an Infiniti dealership. Wilson is amazing, and very thorough in his explanation of things. Definitely would recommend to anybody. More

by BMW classic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Nov 16, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Wilson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Carlos Robles Infiniti of South Bay Service Manager

November 15, 2020

Great staff technicians to work with. Very knowledgeable, and make a conscious effort to keep the customers informed of the service and request for approval in advance for any changes in the service provided More

by KMUNNINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Nov 16, 2020 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Carlos Robles Infiniti of South Bay Service Manager

November 11, 2020

Great customer service. Very prompt and professional. They were very helpful and called me when my vehicle was ready to be picked up from them. More

by KAYCIE.PERILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Report | Print
Nov 12, 2020 -

INFINITI of South Bay responded

Kaycie, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Best, Carlos Robles Infiniti of South Bay Service Manager

November 11, 2020

I saw that they treat customers very good while I was there. Gave us a piece of mind when we drove off. Very thorough with the work and quality was great. Very pleased with Edsons' customer service and p More

by CHRISTINA ARISTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2020 -

INFINITI of South Bay responded

Hi Christina, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Carlos Robles Infiniti of South Bay Service Manager

November 11, 2020

Great customer service. Minimal waiting time with an appointment. Took care of what I needed done to my SUV and to top it off they washed my car. The best INFINITI Dealer in the South Bay. Thank you Can More

by BALTASARGARIBAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Nov 12, 2020 -

INFINITI of South Bay responded

We are glad to hear you enjoyed your recent visit to our service department. At INFINITI of South Bay we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! We look forward to working with you again in the future! Best regards, Carlos Robles Infiniti of South Bay Service Manager

November 08, 2020

Had a issue with my Q50, and everything is fixed under warranty. Overall best service, especially service rep Candice was awesome to deal with and honest. More

by mipark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Nov 09, 2020 -

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Regards, Carlos Robles Infiniti of South Bay Service Manager

November 08, 2020

Great customer service starting with Edson Trujillo. This guy is awesome. No matter how busy they are, we always accommodates you for any service you need. More

by AGBRAVO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2020 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Carlos Robles Infiniti of South Bay Service Manager

November 08, 2020

Very grateful that I was able to bring my suv in and get more then the service I needed to keep my suv running grate.😇 More

by TANYA Jones,Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Report | Print
Nov 09, 2020 -

INFINITI of South Bay responded

Tanya, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

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