INFINITI of South Bay - Service Center

I took my car in for service. Everyone was very nice and although my car had an electrical problem and needed to stay at the shop longer. the service itself was great. although my car had an electrical problem and needed to stay at the shop longer. the service itself was great. More

Horrible, tried to charge me 4,000 for work that was previously completed. I don’t trust South Bay Infiniti, I will never use again previously completed. I don’t trust South Bay Infiniti, I will never use again More

Awesome service. I would definitely come back. The Awesome service. I would definitely come back. The service provider allowed me to arrive early to service my car. My service was fast everyone was Awesome service. I would definitely come back. The service provider allowed me to arrive early to service my car. My service was fast everyone was very professional. More

Good place to go too! Nice & clean & professional... Service is timely & well done! My advisor(Candice) is very nice, informative & takes care of business... Very Happy with this dealership! Service is timely & well done! My advisor(Candice) is very nice, informative & takes care of business... Very Happy with this dealership! More

Edson Trujillo was very helpful on explaining the service done to my car. Very friendly person. The loaner provide was amazing car to drive maybe in the future I might purchase it done to my car. Very friendly person. The loaner provide was amazing car to drive maybe in the future I might purchase it More

Excellent quality and value for service. One thing that can be assured from South Bay Infiniti. The service department has been very helpful and informative all the time during my visits. The repairs that can be assured from South Bay Infiniti. The service department has been very helpful and informative all the time during my visits. The repairs that were essential were explained well and the ones recommended were a choice I could make on the spur of the moment if I wanted to go with it. I definitely recommend this dealer to Infiniti owners. More

Prompt service write up. Pleasant waiting area. Good job.blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah job.blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

Great service it was fast and accurate and everything was finished in timely matter. Every time I go to this dealer ship I get great customer service! finished in timely matter. Every time I go to this dealer ship I get great customer service! More

Wilson went above and beyond in making sure my car and my concerns were taken care of. I had an issue with a broken tail light and he was quick to find solutions and follow up. What could have been a bad exp concerns were taken care of. I had an issue with a broken tail light and he was quick to find solutions and follow up. What could have been a bad experience became a very positive one because of Wilson’s commitment to customer service. More

My tires needed replacement and although I have coverage and have previously replaced these with my coverage free of charge (example: June 2020 service) the agent assisting me gave me excuse after excuse ab and have previously replaced these with my coverage free of charge (example: June 2020 service) the agent assisting me gave me excuse after excuse about why I would need to come out of pocket this time around. I reiterated that the price match for tires was advertised and showed him quotes online that would replace the tire for cheaper, to avoid the out of pocket expense and he dismissed every effort and billed me $114 or so to replace my tire even though I needed 3 of them replaced. I’m not sure why i experienced a different level of service and different outcome to my tire replacement issue when he clearly saw that in June I brought my car in and had a tire replaced with my warrantee and didn’t come out of pocket. It defeated the purpose of purchasing the tire coverage. I left very disappointed and although I had plans to do a lease again with Infiniti of Torrance next year when my lease is up, now I’m going considering alternative dealership and going back to BMW where I was a customer for 11 years and I never had an issue with service. Will not be recommending this dealership More