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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,508 Reviews
Call Service Center (310) 341-4462

1,508 Reviews of INFINITI of South Bay - Service Center

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December 02, 2020

The service was very poor I kept calling to speak to management and kept getting put on hold and then my call would hang up More

by anapleasant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard , Andy Kim
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Dec 03, 2020 -

INFINITI of South Bay responded

We are so very sorry that you experienced issues with our phone system. And, we are very grateful that you've reported this issue, as others are likely having the same experience. We will try to repeat and resolve. Thank you. Kelvin Bratcher Owner and General Manager INFINITI of South Bay

November 30, 2020

Great experience, as always. The employees are always helpful, friendly, and knowledgeable. The lounge area is accommodating if you're waiting for your vehicle. Thanks! More

by DBLODREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2020 -

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 30, 2020

The service department is so easy to work with. I just leased my second Infiniti because unlike other dealerships, I always get personalized efficient service. More

by SANDYSAVAIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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Dec 01, 2020 -

INFINITI of South Bay responded

We really appreciate your feedback, Sandy. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 29, 2020

Closed to my houseReasonable time of been ready for pick Closed to my house Reasonable time of been ready for pick up Friendly team Offered me water and wash car Love the car Thank you More

by SIMONNESABATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Nov 30, 2020 -

INFINITI of South Bay responded

Simon, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 28, 2020

Great service dealership. Edson Trujillo was very helpful on explaining the service being done to my car. The loaner that was given to me was a very nice car More

by JUANCAMARILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2020 -

INFINITI of South Bay responded

Thanks for your outstanding review, Juan! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Carlos Robles INFINITI of South Bay Service Manager

November 26, 2020

They always make you feel special. The waiting area is perfect!! Service prices are reasonable. Even if they were to charge, (let’s say 20-30%) more than other mechanics, I would still take it there (ev More

by IMANDARAKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Report | Print
Nov 30, 2020 -

INFINITI of South Bay responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Excellent work - was happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy happy thank you More

by LOUBNAK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Report | Print
Nov 25, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Had a great experience mainly due to the great service I always get from Candice! She’s efficient, professional and always responsive with great follow-up. More

by STEVE.ORZECK
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Nov 25, 2020 -

INFINITI of South Bay responded

Hi Steve, and thanks for the great feedback! We're very happy that Candince was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

Edson is very friendly and was attentive to all of my concerns. His courtesy is greatly appreciated. Will return to service my vehicle because of him. More

by MERIDAREYESCASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Carlos Robles INFINITI of South Bay Service Manager

November 25, 2020

This is the closest infinity dealer to me they are always friendly and welcoming I’ll’m gladly for to service my car appreciate and trust staff More

by leatricecain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Russell Roshandel, Haik Panosian, Zach Maynard , Emad Hawatmeh
Report | Print
Nov 30, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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