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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,413 Reviews
Call Service Center (310) 341-4462

1,413 Reviews of INFINITI of South Bay - Service Center

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October 02, 2023

Amazing team and dealership and would recommend them to anyone. I appreciate your service. Thanks More

by ONEOFTHEGIFTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Ginossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Oct 13, 2023 -

INFINITI of South Bay responded

Gifted, It is such a blessing to be gifted, and we appreciate your review letting us know that we made you feel this way. Our team works hard every single day to deliver an exceptional client experience to all of our clients, and it means so much to us when this is recognized. We appreciate your business and your loyalty to INFINIT of South Bay. Carlos Robles Service Manager INFINITI of South Bay

Helpful
September 08, 2023

I don't like this dealer, but Edson is a really good man. He is very nice and patience. More

by 33668II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

INFINITI of South Bay responded

Well thank you for the great review of Edson, but it looks like the rest of us have some work to do. I'd appreciate a call to let me know how we could do better. You can reach me at 310-325-5555. Thank you for the opportunity to improve. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
September 08, 2023

Mr. Ever is a great Infiniti representative for when you need to take your vehicle for service. As for the Sales Department it’s for sure Kas he the man he not only make the purchasing process smooth but he More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Sep 30, 2023 -

INFINITI of South Bay responded

Richard, What a great review, you can tell it came from your heart! Above and beyond is what we strive to achieve, it is thrilling to me personally to learn that we hit the goal. Thank you for the amazing recognition of two of our great employees, Kas in Sales and Ever in Service. We are gratefully to have you as a client and we thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
September 07, 2023

Edison was able to do my major service for my QX60 and car wash in 2 hours More

by THEGREEDYONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

INFINITI of South Bay responded

We are thankful for your review of Edson, thank you. He surely pulled some strings to get you in and out (with a car wash) so quickly. It's our pleasure to serve you. Thank you for your business an we are grateful for your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

Helpful
September 07, 2023

I usually have a great experience at the dealer but I was put off by how Edson responded when I called in asking about a wheel lock I never received when I purchased my vehicle back in 2021. I had asked if i More

by MIK2359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

INFINITI of South Bay responded

All the great history and the relationship we have together, ruined with a two star review. Well we can't let it end there, your business is too important to us. Please call to arrange payment for shipping and we'll gladly send you a wheel lock. Thank you for your business and we can't wait to see you on your next trip from Pasadena! Carlos Robles Service Manager INFINITI of South Bay

Helpful
September 04, 2023

Bad service layers been going there for a really long time and will not be returning More

by Pickensfonzo
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Thank you for bringing this to our attention that you are still having issues. We believed that we've addressed all of your issues and concerns. I will reach out to you personally today to see what we are missing. Thank you for bringing this to our attention. Larry Harris Sales Manager INFINITI of South Bay

Helpful
August 30, 2023

Edson is the best. Very professional, friendly, efficient and always resolves my issues. I will continue going to him. More

by pupulegrl021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Thank you so much for recognizing Edson by name, he sure does have lots of fans! As the manager of the department, it is always comforting to hear when my team has treated our clients right. We strive to be all those points you mentioned; professional, friendly and efficient. Thank you for your loyalty and we look forward to your next visit. Carlos Robles Service Manager INFINITI of South Bay

Helpful
August 30, 2023

The dealership was clean. They gave us water and coffee.they were very professional and helpful. More

by muniqueen43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Thank you so much for the great review and the nice compliments. We are so glad that our Service Advisors Jerry and Jaime were kind and helpful. All things first, we need to treat people with kindness and respect. We are also pleased that they were both professional and knowledgeable. Seems like they are winning all the accolades! Oh, and yes, thank you for your comments on our cleanliness. We strive to deliver a high-class luxury experience similar to what our clients experience in their own homes. Thank you for your business! We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

Sep 19, 2023 -

INFINITI of South Bay responded

Awesome review! Thank you for recognizing how professional and helpful our team is, how clean the dealership is and some of the amenities that we provide. We are glad that we met your expectations and hopefully have gained your loyalty for years to come! We appreciate your business and your review! Carlos Robles Service Manager INFINITI of South Bay

Helpful
August 28, 2023

The infinite team went about and beyond to solve the mystery problem with our QX60 vehicle. More

by SANY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Sometimes you run into these mystery problems that are complicated and difficult to identify. That's where having a great team between the technician and the service advisor pays off. And, that's why employing only factory trained technicians ais so important. Proper diagnostics and trouble shooting makes us like your own personal private investigator. We are so glad that we were able to solve the mystery and that this story ended well. Thank you for your business and thank you for the great review. Carlos Robles Service Manager INFINIFI of South Bay

Helpful
August 24, 2023

Three out of four issues identified as needed urgent repairs on my car were non-existent. The cost of the repair here repairs would have cost me $7000. And the one thing that was actually not working More

by FASHIONSUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

It always puts us in a difficult situation when an older vehicle needs maintenance and repairs. As an INFINITI dealership it is our responsibility to our customer and the brand to call-out issues that our technicians identify. Your service advisor should have gone over these recommendations and explained the importance and severity of each issue. As an INFINITI dealer, our job is to inform our customers what their vehicle needs in terms of repairs or maintenance for the safety of the vehicle and for its long-term operation and efficiency. If you'd like to review any of the recommendations with me personally, then I'd be glad to make the time for us to review and discuss. Please contact me at 310-325-5555 if I can be of further assistance Thank you, Carlos Robles Service Manager INFINITI of South Bay

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