INFINITI of South Bay - Service Center

Always have great appointment times and lobby is great and comfy. Service is definitely gre and comfy. Service is definitely gre More

At times, non-responsive to my messages. I don’t feel some staff are attentive to my needs. I have been a long time Infiniti customer satisfied with the product and services until now. I can I don’t feel some staff are attentive to my needs. I have been a long time Infiniti customer satisfied with the product and services until now. I can’t enjoy the benefits of driving my car because the battery can’t keep it charged in some case overnight. I am severely considering leaving Infiniti if my issue isn’t addressed to my satisfaction! Patsy Howard, customer since 1992, More

Infiniti South Bay provides excellent service. and the staff is very professional and very courteous. and the staff is very professional and very courteous. More

Excellent Service. Came To Get A Oil Change Finished In A Timely Manner Also Gave Me A Heads Up With Other Things My Car Needed. Came To Get A Oil Change Finished In A Timely Manner Also Gave Me A Heads Up With Other Things My Car Needed. More

Edson has given me consistently great customer service over the years that I have been coming to Infiniti of South Bay. I appreciate that they are welcoming and professional and provide clean and comforta over the years that I have been coming to Infiniti of South Bay. I appreciate that they are welcoming and professional and provide clean and comfortable lobby and restrooms. More

I purchased my 2019 infinity in Van Nuys and I live in Lancaster I prefer to do all my business with South Bay they know how to treat their customers great customers service. I would refer anyone to Infin Lancaster I prefer to do all my business with South Bay they know how to treat their customers great customers service. I would refer anyone to Infinity South Bay and I would purchased my next vehicle from South Bay dealership. Yall deserved a 5 * Thank for all the hospitality that you guys give. More

Prior service records not upsftrs. Took 20+ minutes for someone to figure out the problem...Once once they figured out their issue Took 20+ minutes for someone to figure out the problem...Once once they figured out their issue More

I came to check my brakes. I was told I didn’t need brakes. My car was also checked and no other issues were found except I needed new tires. I was told I didn’t need brakes. My car was also checked and no other issues were found except I needed new tires. More

Welcoming, great fast service, professional, excellent customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infin customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infiniti Rock !!! More

Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere. More