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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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January 13, 2024

Jaime Zamora explained what was wrong with my SUV. He even made some suggestions that could help my vehicle. Very attentive,excellent customer service was beyond what I expected. More

by JIMENEZ.YUSMEY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 26, 2024 -

INFINITI of South Bay responded

Jimenez, Thank you for the awesome 5-STAR review of your experience with your service advisor, Jaime. As advisors, it is our service team's responsibility to communicate in a friendly, thorough and professional way. And in doing so, show transparency and build trust. It is so good to hear that Jaime exceeded your expectations. We will be sure to let him know. Carlos Robles Service Manager INFINITI of South Bay

January 12, 2024

Quick, efficient and fair Listened to my concerns, Edson demonstrated excellent customer service and effort More

by BIGRON13
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 26, 2024 -

INFINITI of South Bay responded

Thank you for the great feedback on your experience with your service advisor, Edson. It is good to know that he listened, was efficient, and fair. These are all the qualities that make a long-term relationship. We appreciate your loyalty and look forward to servicing your maintenance and repair needs for years to come. Please remember to check our website for monthly service coupons, as they are updated monthly. Carlos Robles Service Manager INFINITI of South Bay

January 12, 2024

Customer service is always great. Dealership is always clean, and staff is professional. I also like the available discounts for customers. More

by HB1031
Recommend Dealer
Yes
Employees Worked With
EVER VILLALOBOS
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Jan 26, 2024 -

INFINITI of South Bay responded

This is an excellent review of your service experience here at INFINITI of South Bay with your service advisor Ever. He will appreciate learning that you received a friendly and professional experience. And, thank you for recognizing our facility! We strive to deliver the same luxury experience that our clients receive in our vehicles and in our dealership. PLUS, it looks like you've found our website service discounts. Please check back regularly, as they are updated monthly. Thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

January 12, 2024

Received fast, friendly and the most courteous service. Always a pleasure doing business with Edson. More

by KMRICHARDSON75
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Fast, friendly, and courteous... what great accolades, thank you! It's always a pleasure to have you in the dealership. We appreciate your review, your recommendation and your business. Please be sure to check our monthly newsletter for new care offers, preowned discount and service coupons. Thank you! Carlos Robles Service Manager INFINITI of South Bay

January 12, 2024

They really didn't follow up on the work that need to be done to my mother-in-law's car. It was a lot of talk, but I had big issues with the car. More

by James007hound
Recommend Dealer
No
Employees Worked With
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Jan 26, 2024 -

INFINITI of South Bay responded

007, We know how important it is to deliver for your mother-in-law. Just know that there is no secret mission here; we are all about exceptional service and complete client satisfaction. Please let me know how we can make you another satisfied client. You can reach me at 310-325-555 to discuss how we can help with any outstanding issues. If it helps, please know that we regularly post service specials and discounts on our website and monthly newsletter. Carlos Robles Service Manager INFINITI of South Bay

January 12, 2024

I've been a customer with Infiniti since 2015 and has always been a pleasure coming in for any type of service. Very friendly staff too. More

by AGBRAVO2002
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 26, 2024 -

INFINITI of South Bay responded

WOW! We've been together for almost a decade! Thank you for being so loyal to our team here at INFINITI of South Bay. We greatly appreciate that you have chosen us for your maintenance and repair needs. We look forward to serving you in the years to come. Carlos Robles Service Manager INFINITI of South Bay

January 01, 2024

You should pull up my records I've leased 2x I've had tire issues, they said I needed new breaks... I didn't, my seat stopped moving up and back - took 10 MONTHS to get the part in & I More

by JTUTTLE5
Recommend Dealer
No
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
December 29, 2023

It was easy to schedule my service appointment. My loaner vehicle was ready for me. Edson Trujillo, as always, was friendly and knowledgeable. More

by CDSNUGGS
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 02, 2024 -

INFINITI of South Bay responded

Thank you for the great review of your Service Advisor, Edson in that he is always friendly, helpful, and knowledgeable. That is such a nice compliment. Also, thank you for recognizing how easy it is to schedule an appointment. We just invested in a new service scheduling software to make the process quick and easy for our clients - because that's the INFINITI of South Bay Way, we make it easy! Whether servicing your vehicle or buying a new car, we strive to make the process quick and easy. Thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 29, 2023

Always a great experience and very knowledgeable about Infiniti Friendly, great manners, customer satisfaction, always above and beyond More

by ROTARY7.VM
Recommend Dealer
Yes
Employees Worked With
Ever
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Jan 02, 2024 -

INFINITI of South Bay responded

We appreciate the time you took to tell us that your Service Advisor Ever went above and beyond to provide an exceptional client experience. Feedback like this is the reward that our team strives to achieve. Thank you for your business and for choosing INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 28, 2023

Cordial and nice Very helpful I do not remember who I was working with but this time he was helpful provided me a coupon to help More

by letitia Jones
Recommend Dealer
Yes
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Jan 02, 2024 -

INFINITI of South Bay responded

Hi Letitia, I'm glad my team was cordial, friendly, and helpful on your recent visit. Please know that we post new service coupons on our website every month. And, what's more, we also create special service offers in our monthly newsletters. Please be on the lookout for the next newsletter coming soon! Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

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