Back

INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,462 Reviews

1,462 Reviews of INFINITI of South Bay - Service Center

Sort by
November 01, 2020

Staff is always professional. Always courteous . Staff is honest and upfront. Service is efficient and timely. Waiting room is modern, comfortable and clean. Good experience. More

by DEONJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Take care, Carlos Robles Infiniti of South Bay Service Manager

November 01, 2020

Very good service and really took care of me .Can always Very good service and really took care of me . Can always recommend this place to anyone. I like my vehicke and they have been taking care of it More

by GLADYS2349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

Gladys we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Carlos Robles Infiniti of South Bay Service Manager

October 31, 2020

Pleasant atmosphere. Always on schedule. Representative are helpful. Service timing good. Employees were very helpful and courteous. Would recommend this dealership to others. Car wash excellent. More

by BHNSCOTT
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont remember others names of employees. , Ever Villalobos, Wilson Chihuahua
Nov 02, 2020 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 30, 2020

Check gas cap came on drove in They took the car right away, and they had it fixed in about 90 minutes no appointment needed. More

by THEGREEDYONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 02, 2020 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 30, 2020

Good friendly service.The service representative Good friendly service. The service representative explained all the necessary repairs and optional repairs. I would recommend you dealership to all More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

INFINITI of South Bay responded

David, we cannot thank you enough for your wonderful review of INFINITI of South Bay and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Regards, Carlos Robles Infiniti of South Bay Service Manager

October 28, 2020

I brought my car in for a recall and the service staff was efficient. Everyone was masked and I was able to wait in a socially distanced area. I was a little disappointed that one gentleman (I believe he More

by GGHermosa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

INFINITI of South Bay responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 27, 2020

They are firing on all cylinders...Went in for a Oil Change & Candice handled writing that up as well as some recalls. Great service , thanks! More

by RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Oct 29, 2020 -

INFINITI of South Bay responded

Rich, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Carlos Robles Infiniti of South Bay Service Manager

October 27, 2020

Edson is the best service provider ever. I drive all the way from the inland empire because of the work he does to take care of my car. More

by MANDMALLMAN64@YAHOO.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Carlos Robles Infiniti of South Bay Service Manager

October 27, 2020

Very clean and felt virus safe. Great customer service and service completed earlier than expected Everyone was very polite and nice I will b back More

by TWAKRISTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t see the lady. She was Asian
Oct 29, 2020 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles Infiniti of South Bay Service Manager

October 26, 2020

Staff is always friendly and very helpful. Service is always fast. I have recommended this dealership to others and have confidence they will be satisfied. More

by JBONNER30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
Oct 29, 2020 -

INFINITI of South Bay responded

We cannot thank you enough for your wonderful review of INFINITI of South Bay and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! All the best, Carlos Robles Infiniti of South Bay Service Manager

...
89
...