INFINITI of South Bay - Service Center

Prompt service write up. Pleasant waiting area. Good job.blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah job.blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

Great service it was fast and accurate and everything was finished in timely matter. Every time I go to this dealer ship I get great customer service! finished in timely matter. Every time I go to this dealer ship I get great customer service! More

Wilson went above and beyond in making sure my car and my concerns were taken care of. I had an issue with a broken tail light and he was quick to find solutions and follow up. What could have been a bad exp concerns were taken care of. I had an issue with a broken tail light and he was quick to find solutions and follow up. What could have been a bad experience became a very positive one because of Wilson’s commitment to customer service. More

My tires needed replacement and although I have coverage and have previously replaced these with my coverage free of charge (example: June 2020 service) the agent assisting me gave me excuse after excuse ab and have previously replaced these with my coverage free of charge (example: June 2020 service) the agent assisting me gave me excuse after excuse about why I would need to come out of pocket this time around. I reiterated that the price match for tires was advertised and showed him quotes online that would replace the tire for cheaper, to avoid the out of pocket expense and he dismissed every effort and billed me $114 or so to replace my tire even though I needed 3 of them replaced. I’m not sure why i experienced a different level of service and different outcome to my tire replacement issue when he clearly saw that in June I brought my car in and had a tire replaced with my warrantee and didn’t come out of pocket. It defeated the purpose of purchasing the tire coverage. I left very disappointed and although I had plans to do a lease again with Infiniti of Torrance next year when my lease is up, now I’m going considering alternative dealership and going back to BMW where I was a customer for 11 years and I never had an issue with service. Will not be recommending this dealership More

Everyone always helpful. Replaced my tire quickly even though I didn't have an appointment. Wilson provides great customer service. Enough seating in the showroom to social distance. Facility is clean. though I didn't have an appointment. Wilson provides great customer service. Enough seating in the showroom to social distance. Facility is clean. More

Courteous, thorough, detailed.,prompt service. Took about 2 hours. I knew they would be trying to see other services but at least zi got a good evaluation. 2 hours. I knew they would be trying to see other services but at least zi got a good evaluation. More

Some of the best service I’ve received from an Infiniti dealership. Wilson is amazing, and very thorough in his explanation of things. Definitely would recommend to anybody. dealership. Wilson is amazing, and very thorough in his explanation of things. Definitely would recommend to anybody. More

Great staff technicians to work with. Very knowledgeable, and make a conscious effort to keep the customers informed of the service and request for approval in advance for any changes in the service provided and make a conscious effort to keep the customers informed of the service and request for approval in advance for any changes in the service provided. More

Great customer service. Very prompt and professional. They were very helpful and called me when my vehicle was ready to be picked up from them. They were very helpful and called me when my vehicle was ready to be picked up from them. More

I saw that they treat customers very good while I was there. Gave us a piece of mind when we drove off. Very thorough with the work and quality was great. Very pleased with Edsons' customer service and p there. Gave us a piece of mind when we drove off. Very thorough with the work and quality was great. Very pleased with Edsons' customer service and professionalism and the team. More