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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,462 Reviews

1,462 Reviews of INFINITI of South Bay - Service Center

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December 16, 2020

Thank you very much Wilson for the great service. My car was clean when I picked it up. I did miss having a cup of coffee. More

by Meijeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 16, 2020 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 15, 2020

They did fix up the car at the service center and fast. However, they had one of the worst services of any dealer I have ever been to. They didn’t seem like they wanted to help anyone. More

by none3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candice Roxas
Jan 06, 2021 -

INFINITI of South Bay responded

That is not the response we normally receive from clients, so we welcome the alternate point of view and take it as an opportunity to learn. If we knew your name it might make it easier for us to track back through our records to better understand. We hope you'll give us and Candice another chance. Thank you for your business and please let us do better for you next time. Carlos Robles Service Manger, INFINITI of South Bay

December 15, 2020

I typically pretty satisfied with my service experience here. I cannot give a rating of 5 b/c there was a miss at a previous service appt, my front seat belts were replaced, along with the covers for thos More

by CRYSH33
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

INFINITI of South Bay responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 14, 2020

Candice was phenomenal. She went above and beyond in keeping me updated on the service of my car. Met all my expectations and more. Fabulous More

by FPUERIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 14, 2020 -

INFINITI of South Bay responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Candice went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 14, 2020

Awesome employees and experience in my dealings with them from show floor to body shop. Loving my new SUV. Business is welcoming and very clean with comfortable seating areas. More

by CRYSTALNETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 14, 2020 -

INFINITI of South Bay responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at INFINITI of South Bay was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 14, 2020

Infiniti of South Bay is an awesome and great dealership. Their service department was able to get me a same day appointment. The wait time for my service was not too bad either. Thank you! More

by EIRAMENNA30
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 14, 2020 -

INFINITI of South Bay responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Carlos Robles INFINITI of South Bay Service Manager

December 14, 2020

Always great service, great staff, great environment, professional service, great peace of mind taking my vehicle to get service, Everado always giving great service and great recommendations More

by ROTARY7.VM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 14, 2020 -

INFINITI of South Bay responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing INFINITI of South Bay's Service Department. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 14, 2020

Friendly welcoming and professional service. Experience Friendly welcoming and professional service. Experience has always been pleasant and assist you as immediately with a smile. Wilson was very profess More

by DLPEA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 14, 2020 -

INFINITI of South Bay responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 14, 2020

I always receive great service. My carIs wonderful and I always receive great service. My car Is wonderful and tip top condition. Wilson always help me . Thankful for the best service ever received period More

by RAMIAHDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 14, 2020 -

INFINITI of South Bay responded

Hi, and thanks for the great feedback! We're very happy that Wilson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Carlos Robles INFINITI of South Bay Service Manager

December 13, 2020

Excellent service. Professional and courteous. Always feel welcomed and believe getting a fair price on service of car. Service Department always responds if you leave a message too. More

by THEODORE3RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Wilson Chihuahua
Dec 14, 2020 -

INFINITI of South Bay responded

Theodore, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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