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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,462 Reviews

1,462 Reviews of INFINITI of South Bay - Service Center

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December 24, 2020

Just a brake job.no complication.job done efficiently Just a brake job .no complication.job done efficiently and on time so no complaints or extra comments necessary.. happy holidays to all the staff at More

by KEN220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Maynard
Dec 28, 2020 -

INFINITI of South Bay responded

Ken, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 22, 2020

He always goes above and beyond to give me the best customer service always makes sure he keeps me updated on the vehicle service!!! He is the best More

by CLAUDIAINOCENCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

INFINITI of South Bay responded

Claudia, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 21, 2020

Great customer service and attention to detail. A very positive experience and I would highly recommend Candice and Infiniti of South Bay to friends and family. More

by BAUMGMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 22, 2020 -

INFINITI of South Bay responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Candice and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 21, 2020

Thank you for your service and will look forward on buying or referring to another person if they want any infiniti models thank you for your work. More

by JOSEPHX304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Dec 22, 2020 -

INFINITI of South Bay responded

Joseph, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Carlos Robles INFINITI of South Bay Service Manager

December 20, 2020

I Brought my 2006 Infiniti G35 in for a Maintenace Check as I've Recently Purchased the Car From A Private Owner..After Performing a Few Necessary Repairs With Staff Offering Friendly Courteous Professional More

by BOBPRIMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

INFINITI of South Bay responded

Bob, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Carlos Robles INFINITI of South Bay Service Manager

December 18, 2020

Fast and communicate with customers effectively and works with customer to use coupon and doesn't give me a hassle about using coupons. Highly recommend this dealership More

by Lp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
Dec 21, 2020 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 17, 2020

Every time I’ve gone to this dealership,I’m met with top-notch service,knowledgeable staff, and no surprises.Edson is the best!proactive and very thoughtful.He calls you back in a few days to make sure More

by Fara Rahimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

INFINITI of South Bay responded

Hi Fara, and thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 17, 2020

I have terrible experience My infinity didn’t pass smog I have terrible experience My infinity didn’t pass smog test, because the engine light was on, I spent about 7K the light still on More

by SELEH613
Recommend Dealer
No
Employees Worked With
Candice Roxas, Emad Hawatmeh
Jan 06, 2021 -

INFINITI of South Bay responded

Our Service Manger Carlos Robles has advised me that he had you back into our dealership and was able to fairly work with you to resolve this issue. If you feel that there continues to be an issue, then please let us know and we'll make sure we take care of you. Otherwise, we'd certainly appreciate if you'd reconsider your overall experience with our service team here at INFINITI of South Bay. Thank you for your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

December 17, 2020

Great service from appointment through follow up. All of my needs were addressed and they were very thorough in explaining and reviewing the work that was done. More

by GLENNMANTEL
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 21, 2020 -

INFINITI of South Bay responded

We appreciate you for taking the time to give our dealership such an excellent star rating, Glenn. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

December 16, 2020

Expect great care towards your car and excellent customer service for owners to enjoy. Always left with a confidence that my car will perform well More

by GONZ_90745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Carlos Robles INFINITI of South Bay Service Manager

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