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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,523 Reviews
Call Service Center (310) 341-4462

1,523 Reviews of INFINITI of South Bay - Service Center

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December 17, 2024

Willie was amazing! Thanks Willie for the great deal on the protection package. Also, thanks for your help with setting up my garage door opener. We will be sure to put More

by Reza B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

INFINITI of South Bay responded

Hi Reza! It’s amazing to hear that Willie went above and beyond to get you a great deal and help with your garage door opener. We’ll let him know how much you appreciate his help! And being on your Christmas list? That’s the ultimate compliment! Thanks again, and we’re always here if you need anything! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 09, 2024

Great service. Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online. More

by JENNGRUEZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

INFINITI of South Bay responded

Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon! Carlos Robles Service Manager INFINITI of South Bay

December 07, 2024

I've enjoyed the service people. Tje work thats be I n g done,it's really reasonable too. More

by IRENETOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

INFINITI of South Bay responded

Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains! Carlos Robles Service Manager INFINITI of South Bay

December 04, 2024

Very professional and helpful staff. The prices could be a little less! Thank you again. More

by mrvega68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

INFINITI of South Bay responded

Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly. Thanks for your business and thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

December 01, 2024

No loyalty program makes the experience at this location less than perfect. Also, the car loaner program seems non-existent (even with a couple thousand dollars spent on service), I would give 3 stars, exce More

by M_WEAVER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

INFINITI of South Bay responded

M Weaver, Yes, thank you for bringing this to our attention, as our loaner policy is not clear or communicated well. We are working with our website developers to make some changes per your input. Until then, if you will need a loaner, please call and schedule with your service advisor, as he can then and at that point reserve a vehicle for you. As far as a loyalty program, we do offer monthly service coupons to our loyal clients through our monthly newsletter. If you are not receiving this newsletter, then please get with me or your service advisor to make sure we have a current and accurate email address. Thank you so much for your constructive feedback. Carlos Robles Service Manager INFNITI of South Bay

November 25, 2024

Very rude. They refused service for safety issues. No knowledge about the problem. Worst experience ever. More

by FORMIKEKIM
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

INFINITI of South Bay responded

It would be dishonest and illegal for us to represent that your vehicle's check engine light was on when it wasn't. Carlos Robles Service Manager INFINITI of South Bay

November 16, 2024

Grea service great vale, nice vibe bla bla bla bla bla bla bla bla bla More

by KK24600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

INFINITI of South Bay responded

Hahaha... love your review! There are a certain number of characters that are necessary for the review to post, as it appears you have figured out. Thank you so much for letting everyone know that you received great service with us. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

November 14, 2024

Tried Sony onto the app near impossible, called for tech-support number of times nobody could help me very disappointed More

by htempel9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

INFINITI of South Bay responded

We tried our best and are so sorry that we could not help better than we did. And we so appreciate your kindness in letting us know of your struggles. It might be best to contact INFINITI In-Touch support at 855-444-7244 or by texting at 615-675-9331. These would be the experts on the onboard systems. Thank you for your understanding. Carlos Robles Service Manager INFNITI of South Bay

November 14, 2024

Again, I'll say INFINITI of South Bay has been a 5-Star Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE More

by tdhc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Horikawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Ginossi
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Nov 18, 2024 -

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

November 12, 2024

Thank you infinity corp. they helped me on my hardest time to fix my vehicle More

by arambulayvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re so glad we could assist you during a difficult time and take care of your vehicle. Your trust in us means a lot. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

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