INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Jason, We greatly appreciate your review and your 5-STAR rating of your service with us at INFINITI of South Bay. You are in great hands with our top Service Advisor Edson and we thank you for the feedback that he has been fast and responsive. Keeping your vehicle in efficient and safe running condition is our commitment to you. Our technicians and advisors will only recommend service and maintenance in-line with this goal. Please check our service specials page for discounts and promotions to allow us to help contribute to the continued maintenance of your vehicle. Carlos Robles Service Manger INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to provide feedback on your visit. Our INFINITI Express Service program is designed to get you in and out quickly while providing the same expert service you’ve come to expect. And best of all, no appointments are necessary, so you can stop by at your convenience. Express Service is offered for 1) oil and filter changes, 2) tire rotations, 3) wiper blade replacement, 4) battery service, 5) air and cabin filter service and 6) some scheduled maintenance services. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Linda, This is so nice of you to leave such an amazing review of your sales experience with my sales team, you are most appreciated. It is great to learn that they made your transaction fast and easy! At INFINITI of South Bay we're about "EASY", it's the INFINITI of South Bay way! And thank you for calling-out Victor, Larry and Miles by name. We will be sure to recognize them in our Monday morning team meeting. We look forward to all the friends and family you'll be sending our way! Thank you so much. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We provide an estimate of the cost of every repair in advance of service, so we are concerned that the cost exceeded your expectations. Our team should have communicated with you in advance and we apologize if this did not happen. Please know that we shop our competition monthly to ensure that we are in-line with current repair prices. Also please understand that we are going to be more expensive than the repair center on the corner. This is because our technicians are certified and INFNITI trained. Often you'll save money with us because we can diagnose and repair the issue better and faster than a tech that is not trained on the INFINITI brand. Also, if cost is a concern, please remember to check-out our website for monthly service specials. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Yavrine, We appreciate your business and thank you for the detailed review of your service experience with us here at INFINITI of South Bay. I'm pleased to know that my team was accommodating, responsive and timely... in fact, these are the main points of all of our training in an effort to deliver exceptional client service. If there is ever anything that we could do better, please let us know and we will make it right. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a great review, thank you for taking your time to explain to us and others in such detail why your experience was exceptional. Our process of taking pictures and video is a new one, so we appreciate knowing that this provides value. It takes more time and effort, yet we believe this is important in terms of providing visibility and transparency to our clients. Thank you for choosing INFINITI of South Bay, your loyalty is important to us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We see that your Service Advisor was Ever. Thank you for letting us know that he was attentive and helpful, and that he was able to get you in and out quickly. That's the INFINITI of South Bay way, to make things fast, easy and pleasurable for our clients. We are grateful that you have chosen is for your maintenance and repair needs. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kimbrly, It is so nice of you to take your time to leave is a review and some feedback, this is most appreciated. And, thank you for letting us know that you liked our luxurious waiting area. Clients driving a luxury vehicle expect a luxurious facility, so we stive to keep it fresh, quiet and clean. Thank you for your business and for this great review! We appreciate your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, Thank you so much for the kind heartfelt review. It means so much to me, and to my team when they are appreciated. Thank you for letting me and others know that we were professional in taking care of all of your needs. Thank you for your business and we appreciate your loyalty to INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay