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INFINITI of South Bay - Service Center
Torrance, CA
1,523 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,523 Reviews of INFINITI of South Bay - Service Center
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February 04, 2025
The customer service and the way they took care of my car was top-notch for me. They treated me with kindness and concern about my car. They were very detailed about what was wrong with my car they advised m was top-notch for me. They treated me with kindness and concern about my car. They were very detailed about what was wrong with my car they advised me of what was needed, and the cost of it what my insurance was going to cover what I had to cover, they were were very professional They guided me every step of the way.. More
by CAMIIBUTLER
Verified Customer
January 26, 2025
Edson provided outstanding customer service and resolved my issue to my satisfaction. The dealership displays a pleasant environment for the customers my issue to my satisfaction. The dealership displays a pleasant environment for the customers More
by HIROSHIKIKA
Employees Worked With
January 14, 2025
When I dropped my car off I had a great welcoming but when I picked my car up without doing any of the repairs, he was not pleasant at all. Did not speak I don’t know if he was not pleased because I did when I picked my car up without doing any of the repairs, he was not pleasant at all. Did not speak I don’t know if he was not pleased because I didn’t do any repairs More
by MS.SMITH33
Employees Worked With
Other Employees :
I don’t know his name, but the mechanic who bought my car out was very nice and understanding
January 03, 2025
Please keep up the good work! What you do does make a difference for others! Happy New Year! What you do does make a difference for others! Happy New Year! More
by Infiniti Qt
Employees Worked With
January 01, 2025
Jaime was awesome. He was really understanding of my special situation and treated me exceptionally putting my interests first. Very few people have been so client-cent He was really understanding of my special situation and treated me exceptionally putting my interests first. Very few people have been so client-centric. More
by abonet007
December 30, 2024
I will not be returning to Infiniti of South Bay. The service advisor seemed like he was bothered that I had come to get my oil change. He was disengaged and was very short with me. Once my car wa The service advisor seemed like he was bothered that I had come to get my oil change. He was disengaged and was very short with me. Once my car was done he just told me to go pay. He did not go over anything or let me know when my next service would be. This is my second time here and I experienced the same awful customer service then but I figured that he may have just had a bad day. I picked Southbay Infiniti because it was closer but I will be going back to Cerritos Infiniti where I know they care about there customers and deliver excellent customer service. More
by TRAVISA_S
Employees Worked With
December 22, 2024
Lack of communication, no sense of hospitality for clients appears to dislike their job alot clients appears to dislike their job alot More
by cs96756
December 20, 2024
I am always pleased with the service and customer care that Infiniti South Bay provides. They are always accommodating. that Infiniti South Bay provides. They are always accommodating. More
by mnacshoppe
Employees Worked With
December 19, 2024
Used to go to this dealership all the time. Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping to fix my vehicle. Went in with a 95k 2018 Infiniti qx60 with a check engine light and loss of power. They sent me an invoice for $20,000 for a new engine and I spent $200 just for them to look at my vehicle. I received a car wash and sent on my way. No oil change or any value for the $200 that was paid. Also, they stated car was sludged up and go back to the person that did my last oil change. Took it to a my local mechanic and he did an engine flush. It's been over a month now car runs great no check engine light and getting better fuel economy than ever before. More
by HSTIEBEL
Employees Worked With
