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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,412 Reviews
Call Service Center (310) 341-4462

1,412 Reviews of INFINITI of South Bay - Service Center

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December 20, 2023

Everyone was pleasant and professional Jaime was very helpful and kept me informed with the progress of my service. More

by lovestesso
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Dec 21, 2023 -

INFINITI of South Bay responded

Thank you for the great feedback! We train our Service Advisors on how important it is to be professional and helpful and to communicate during a client's visit. It looks like we nailed it! I will surely share this with Jaime, as he will appreciate your accolades. Hoping for a Great Holiday and a Happy New Year to you! Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 20, 2023

The dealership was clean, the team was very nice, and we appreciated the vacuum and car wash More

by Jendhill318
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Dec 21, 2023 -

INFINITI of South Bay responded

Thank you for the nice thoughts on your service! Our team strives to keep our dealership as clean and as comfortable as the luxury homes in which our clients live. So, we love it when we get a 5-STAR review because it makes all the effort so worth it! We appreciate your business and we appreciate you for taking the time to let others know that we did good! Thank you, Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 16, 2023

Fast service. Came in with a flat tire and came out with a brand new tire under the terms of the warranty. More

by CML0301
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Dec 21, 2023 -

INFINITI of South Bay responded

You must love that tire and wheel warranty every time this happens, right? We are glad we could get you in and out so quickly. Thank you for your loyalty to INFINITI of South Bay and for counting on us for your service and repair needs. Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 16, 2023

Claim problem was fixed, but it was not Claim air conditioning was fixed, but it was not claimed. Tires were inspected and rotated. Tires were under inflated when received. More

by ZDEANZIM
Recommend Dealer
No
Employees Worked With
Jerry Vargas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Dec 21, 2023 -

INFINITI of South Bay responded

Zdeanzim, We are concerned with your review because we thought everything was resolved. Please contact me at your earliest convenience so that we can address any open concerns. We appreciate your business and please know that we look forward to working with you to ensure you are satisfied. Thank you, Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 15, 2023

They were very nice everything went well They were really nice and actually got me in and out faster than I expected on a Saturday More

by Ceefresh28
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Dec 21, 2023 -

INFINITI of South Bay responded

We are so very appreciative that you have taken the time to leave us such a nice review, thank you! Jerry worked to move some things around with technicians so that we could get you in and out quickly. Thank you for recognizing the effort and for your recommendation. Thank you for your business and your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 14, 2023

Some issues that I don't drive my car that much. Went in for 2nd free checkup and said it was past due. However thru conversations they were accommodating. With that everything went smoothly More

by PSN731
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Thanks for letting us know that everything went smoothly on your recent service visit to INFINITI of South Bay. If you ever have an issue or concern, then please work with us while at the dealership so that we can work together towards a solution. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 14, 2023

Everything was taken care quickly and smoothly! Jerry Vargas was so helpful. Thank you! Keep up the good work! More

by Danyel1665
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Danyel, We are so pleased that we could take care of you so quickly! At INFINITI of South Bay, we like it to be easy for our clients to do business with us; that's what we call the INFINITI of South Bay way! Thanks for calling out Jerry by name; we will share your accolades with him and in front of the team during our weekly staff meeting. We appreciate your business! Oh, and please remember to check our website for service specials and offers as we update them monthly. Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 13, 2023

They supposed to have put new brakes on my car and they are still squeaky and my air conditioner vent got messed up by there car wash people was told they would order the parts and replace it I still have More

by SHANITA.FLOYD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Shanita, Thank you for bringing this to our attention, I'm not sure how this was overlooked. We will look into this immediately. Please know that the best way to follow-up is to call either me or your service advisor at 310-325-5555. Thank you for your patience as we work to address your concern. Carlos Robles Service Advisor INFINITI of South Bay

Helpful
December 13, 2023

Very friendly. The speed of service is excellent. The car pick up and delivery is very good. The work estimate it's quick and accurate. More

by WILLHOE
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Dec 21, 2023 -

INFINITI of South Bay responded

Hey Will, Thanks for the great review of our service team and your experience at INFINITI of South Bay. Friendly, fast, quick, and accurate are all fantastic accolades to hear! We appreciate your kindness, your business, and your loyalty. Thanks for being such a great customer! Carlos Robles Service Manager INFINITI of South Bay

Helpful
December 01, 2023

Awesome service all around! !!! Best customer service experience. I recommend this dealership to anybody that had an infiniti or is looking for an infiniti More

by Joelperedo310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Dec 07, 2023 -

INFINITI of South Bay responded

Joel, Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated. Carlos Robles Service Manager INFINITI of South Bay

Helpful
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