INFINITI of South Bay - Service Center

INFINITI of South Bay responded

We appreciate the time you took to tell us that your Service Advisor Ever went above and beyond to provide an exceptional client experience. Feedback like this is the reward that our team strives to achieve. Thank you for your business and for choosing INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great review of your Service Advisor, Edson in that he is always friendly, helpful, and knowledgeable. That is such a nice compliment. Also, thank you for recognizing how easy it is to schedule an appointment. We just invested in a new service scheduling software to make the process quick and easy for our clients - because that's the INFINITI of South Bay Way, we make it easy! Whether servicing your vehicle or buying a new car, we strive to make the process quick and easy. Thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Letitia, I'm glad my team was cordial, friendly, and helpful on your recent visit. Please know that we post new service coupons on our website every month. And, what's more, we also create special service offers in our monthly newsletters. Please be on the lookout for the next newsletter coming soon! Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sandy, Thank you for letting me and the online community know that you had a good experience with us and that we were able to get you in and out quickly - That's the INFINITI of South Bay way! Whether it's service maintenance or purchasing a new vehicle, we're all about quick and easy. Thank you for your business and Happy New Year! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Toni, Thank you for taking the time to tell us and others about your service experience with our team and with Edson your Service Advisor. We appreciate your patience and for working with us to ensure we had the proper shocks for your needs. We are grateful to have you as a client, and we appreciate your business. Hope to see more of you in the new year! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

WOW! What a fantastic endorsement for Jerry! Honestly, I can't think of a better compliment than to be good at what you do and to be a good person at the same time. We will make sure that Jerry is always your guy. Thank you for your business, loyalty, and this great review. Happy New Year! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for the positive review of your service experience with Edson! What a tremendous compliment that he has been knowledgeable and professional in your interactions with him. We appreciate your business and your feedback. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for the great review of your service experience at INFINITI of South Bay, and for letting us know that Edson provided you with great service! We find that true, honest and transparent communications lead to long-term relationships. I'm pleased to see that Edson provided a detailed evaluation of your vehicle and let yu know what was needed now and what you may need to expect in the future. Thanks for choosing us and thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Asaiya, What a nice review, and it is so well written; thank you! I will be sure to share this with Jaime and the team so they can see a great example of exceptional client service. Be personable by remembering your client, be expedient, respect their time and space, and communicate thoroughly so that your client can make an informed decision, the best decision for them. Thank you for sharing your experience with us and online so that others can see. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Shawnta, Thank you so much for your 5-star review, accolades, and kind words. Being transparent, communicating, and keeping our clients updated helps build trust and long-term relationships. And being "the best" is what we strive to achieve - it's the INFINITI of South Bay Way! Thank you for choosing us. We are grateful for your business, and we look forward to your return. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay