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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,488 Reviews

1,488 Reviews of INFINITI of South Bay - Service Center

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November 25, 2024

Very rude. They refused service for safety issues. No knowledge about the problem. Worst experience ever. More

by FORMIKEKIM
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

INFINITI of South Bay responded

It would be dishonest and illegal for us to represent that your vehicle's check engine light was on when it wasn't. Carlos Robles Service Manager INFINITI of South Bay

November 16, 2024

Grea service great vale, nice vibe bla bla bla bla bla bla bla bla bla More

by KK24600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

INFINITI of South Bay responded

Hahaha... love your review! There are a certain number of characters that are necessary for the review to post, as it appears you have figured out. Thank you so much for letting everyone know that you received great service with us. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

November 14, 2024

Tried Sony onto the app near impossible, called for tech-support number of times nobody could help me very disappointed More

by htempel9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

INFINITI of South Bay responded

We tried our best and are so sorry that we could not help better than we did. And we so appreciate your kindness in letting us know of your struggles. It might be best to contact INFINITI In-Touch support at 855-444-7244 or by texting at 615-675-9331. These would be the experts on the onboard systems. Thank you for your understanding. Carlos Robles Service Manager INFNITI of South Bay

November 14, 2024

Again, I'll say INFINITI of South Bay has been a 5-Star Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE More

by tdhc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Horikawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Ginossi
Nov 18, 2024 -

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

November 12, 2024

Thank you infinity corp. they helped me on my hardest time to fix my vehicle More

by arambulayvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re so glad we could assist you during a difficult time and take care of your vehicle. Your trust in us means a lot. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

November 10, 2024

Always have great appointment times and lobby is great and comfy. Service is definitely gre More

by VALerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

INFINITI of South Bay responded

Thank you for the great review Valerie! Our customers are our #1 priority, so we make sure they have a relaxing and enjoyable experience from start to finish. It’s wonderful to know you’re pleased with our service, looking forward to seeing you next time! Make sure to check out our website for service specials to save on your next visit! Carlos Robles Service Manager INFINITI of South Bay

November 04, 2024

At times, non-responsive to my messages. I don’t feel some staff are attentive to my needs. I have been a long time Infiniti customer satisfied with the product and services until now. I can More

by patsyh1212
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Dec 15, 2024 -

INFINITI of South Bay responded

Patsy, This surely must have been frustration, so on November 11th we replaced your battery for you free of charge. Now how's that for great service? If you could kindly update your review, we'd appreciate it. Thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

October 30, 2024

Infiniti South Bay provides excellent service. and the staff is very professional and very courteous. More

by trishadgn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

INFINITI of South Bay responded

Thank you for taking time out of your day to leave this great review! We’re thrilled you received excellent service from our professional and courteous team. Providing a top-notch experience is always our priority, thanks for recognizing our hard work! We look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

October 28, 2024

Excellent Service. Came To Get A Oil Change Finished In A Timely Manner Also Gave Me A Heads Up With Other Things My Car Needed. More

by IMJUSTURK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

INFINITI of South Bay responded

Thank you so much for the FANTASTIC five-star review! We're glad your oil change was quick and efficient and that our team could provide helpful information on other maintenance needs for your car. Thanks for shouting out Jaime, he is always working hard to make sure our customers are satisfied. We’re here to keep your vehicle running smoothly—looking forward to seeing you next time! Carlos Robles Service Manager INFINITI of South Bay

October 16, 2024

Edson has given me consistently great customer service over the years that I have been coming to Infiniti of South Bay. I appreciate that they are welcoming and professional and provide clean and comforta More

by NHARRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

INFINITI of South Bay responded

Thank you so much for your kind words! We're thrilled that Edson has consistently provided you with great customer service over the years. He always goes above and beyond to ensure our customers leave happy, I am so lucky to have him on my team! It's wonderful to know you appreciate the welcoming, professional atmosphere and our clean and comfortable lobby and restrooms. Thank you for your loyalty and we look forward to continuing to serve you at INFINITI of South Bay! Carlos Robles Service Advisor INFINITI of South Bay

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