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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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July 28, 2024

The service team wrecked my car and didn’t tell me for 2 weeks… the only reason I was made aware is because I went to the dealer to get belongings out of my car. More

by JADEN5631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

INFINITI of South Bay responded

Jaden, This review is certainly concerning. Please give me a call at your earliest convenience so that we can better understand what happened. Thank you. Carlos Robles Service Manager INFINITI of South Bay

July 12, 2024

I Like South Bay Infiniti, place is very clean and employees are friendly. They always help me with my car. More

by VEY_IETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

INFINITI of South Bay responded

Thank you for your positive feedback! We’re delighted that you find our employees friendly. They always go above and beyond to provide excellent service and assistance with your car. We look forward to continuing to serve you in the future! Carlos Robles Service Manager INFINITI of South Bay

July 03, 2024

They are always friendly, always accommodating and always clean! I don’t go any where else to have my car serviced More

by CYNPG10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Jul 10, 2024 -

INFINITI of South Bay responded

This is such a kind and thoughtful review! Thank you for letting us know that our team is always friendly and accommodating... and we do make a special effort to ensure that the dealership is always clean. We appreciate your loyalty and are proud that you enjoy the service team here at INFINITI of South Bay! We appreciate you too! Thanks for choosing us! Carlos Robles Service Manager INFINITI of South Bay

June 17, 2024

Welcoming atmosphere with friendly, knowledgeable technicians willing to answer all questiins. Definitely will return for future service More

by shannon.grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2024 -

INFINITI of South Bay responded

Wow, Shannon! Thank you for your kind words! We're delighted you enjoyed our welcoming atmosphere and found our friendly, knowledgeable technicians helpful. Thank you for recognizing Edson's hard work. We are so lucky to have him on our team. We look forward to seeing you again in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 16, 2024

The service is excellent; the people are courteous and professional. The work done on my car has always been very good. More

by MINSTEREAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're thrilled that you've consistently received excellent service from our courteous and professional team and that the work done on your car has always been top-notch. Our team goes above and beyond to make sure our customers are satisfied; thanks for recognizing their hard work! Thank you for your loyalty, and we look forward to seeing you again at INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 14, 2024

Great customer and vehicle service, Edson Trujillo is a true Gem, happy customer since 2019. More

by HOYT_MARILYN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

INFINITI of South Bay responded

Thank you for this great review Marilyn! We're thrilled to hear that you've been a happy customer since 2019 and that Edson has provided you with great customer and vehicle service. We are so lucky to have him on our team! Thank you for your loyalty over the years, and we look forward to keeping you satisfied and happy with our service for many more! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 06, 2024

They have given me great service since 2018. I would recommend there service team to anyone. More

by ERIcJAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

INFINITI of South Bay responded

EricJAM2! Hey man, thanks so much for your complimentary review, and for being a loyal client for the past 6 years. You are a wonderful customer, and we are grateful that you have selected INFINITI of South Bay for your service needs. If there is ever anything we can do better for you, please let us know. Thank you. Carlos Robles Service Manager INFINITI if South Bay

June 05, 2024

Very good service, and they do a great job. The waiting room is comport too. More

by NELLYEGUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

INFINITI of South Bay responded

Thank you for your positive feedback! We're glad you received good service and found our waiting room comfortable. Your satisfaction is our #1 priority, and we appreciate your kind words. Please let us know if there's anything else we can do for you! Thanks for stopping by INFINITI of South Bay! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

May 15, 2024

Jaime understands my car service . He took good care of it when it was there . More

by JHENDER942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your service experience with us! I am pleased that Jamie went above and beyond to care for your vehicle. Here at INFINITI of South Bay, we ensure an excellent customer experience through top-notch service and communication. Thank you for choosing us, and we hope to see you again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

May 15, 2024

Very good with customer service. Wait time was short while getting my car serviced. Thank you very much. That’s why I go to you. More

by katnmikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hall
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May 22, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this review! We're thrilled that you had a positive experience with our customer service and that your wait time was short while getting your car serviced. Your satisfaction is our priority, and it's wonderful to know that's why you chose us. We look forward to serving you again in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

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