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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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September 06, 2021

I had a nail in my tireBought my infinite Q50 for a I had a nail in my tire Bought my infinite Q50 for a quick check Absolutely a great dealership Fabulous service I’m so sorry I forgot the name of More

by DEALNDICE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 06, 2021

My experience at this dealership has always been exceptional. The staff is very friendly and knowledgeable. The lobby is clean and welcoming. I will definitely be back. More

by MICHELLESANCHEZCEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 07, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Michelle. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 05, 2021

The service was fast and effective. They were courteous The service was fast and effective. They were courteous and professional. Ever did a great job of communicating and went over the details with More

by GIVENSDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Sep 07, 2021 -

INFINITI of South Bay responded

Thank you for your great review! We're glad to have Ever on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 05, 2021

Great job and car was returned to me as promised. Hopefully, it was a job done well. Don’t know for sure since it was in the engine More

by LYNR_W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo
Sep 07, 2021 -

INFINITI of South Bay responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 31, 2021

Friendly, corteous staff, fast service.will definitly return to this dealer for future service.. I will also refer friends and family members to visit this Infiniti dealership. More

by GENE.BROADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

INFINITI of South Bay responded

Gene, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 27, 2021

Quick and to the point definitely don’t mind having to go to the shop I recommend they help with anything you need thumbs up More

by BENNYFRANCO89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

INFINITI of South Bay responded

Benny, thank you for your kind words. We feel our service department is what makes INFINITI of South Bay special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 25, 2021

Amazing work, like always, very efficient. Minimal waiting, very professional customer service, I wouldn’t go any where else and I recommend all my friends and family to come here More

by ALMAM48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Aug 26, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 24, 2021

Took my car here her two times and the mechanic and service representative make all type of excuses of what might be wrong with my car More

by ELIJAHS87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Murillo
Oct 07, 2021 -

INFINITI of South Bay responded

Hi. Thank you for bringing this to our attention. Our team at INFINITI of South Bay works on good communication skills, so we do apologize that you did not receive that. We will be sure to improve on this. Kelvin Bratcher General Manager INFINITI of South Bay

August 24, 2021

I don’t know why this needs to be 25 words long. My only comment is that I always receive great customer service! Thank you! More

by MAYUM.JUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Aug 25, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 24, 2021

It was a really good experience. The staff was friendly and very helpful. the work on the vehicle was done very well as well. Thank you! More

by MIGUEL.VARGAS105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Aug 25, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Miguel! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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