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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews
Call Service Center (310) 341-4462

1,461 Reviews of INFINITI of South Bay - Service Center

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October 04, 2021

Very clean and positive environment with knowledgeable employees that are always friendly and extremely helpful. More

by SGREEN_WBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murillo
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Oct 04, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 03, 2021

Everyone there were really nice and polite. I’ll come back to get my service and recommend my family and friends. More

by OEANTUNEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
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Oct 04, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 03, 2021

Went in for regular maintenance was told after quality inspection all I needed were 3 simple repairs. Returned in exactly one week with less than 120 miles between services that now i need 5 critical repa More

by SHERRYCEROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2022 -

INFINITI of South Bay responded

Sherry, All we've ever done on your vehicle have been an oil change and a brake replacement. To run safely and efficiently, vehicles need ongoing maintenance and repair over their lifetimes. As our duty to you, the items we brought to your attention were recommendations that we felt you would need to address in the near term. Please know that we are here should you have specific questions on any of the services recommended. Carlos Robles Service Manager INFINITI of South Bay

Jun 29, 2022 -

SHERRYCEROBINSON responded

My exact point and reason why I now take my vehicle elsewhere. Thanks for confirming!

September 29, 2021

I got great customer service from the front office but the mechanic didn't tell the truth about some of the services I needed once I got more opinions from other mechanics. I didn't like that because I fe More

by HOUSTONWELLSIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
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Oct 07, 2021 -

INFINITI of South Bay responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and are glad to hear you received great customer service from our front desk. We do apologize that you did not have a great experience with our service team. Our service team only recommends services that are vital for your safety and we follow corporate protocol. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

September 28, 2021

People are nice. Services ALWAYS run longer than anticipated. And I keep getting bothered to fill out surveys More

by ZAMIS19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Oct 07, 2021 -

INFINITI of South Bay responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit! We apologize that service is taking a little longer than normal. With more people driving and needing services, we are busier than ever! Thank you again for choosing INFINITI of South Bay and we hope to see you again. Kelvin Bratcher General Manager INFINITI of South Bay

September 28, 2021

The service at Infiniti South Bay is always quick and punctual. Thank you to Edson for all his help! More

by KAREN_JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
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Sep 29, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to write such great feedback, Karen. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Edson was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 28, 2021

Edson is my go to service agent. Always professional, courteous, and took care of my car issues. More

by CONNIE.TCHANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

INFINITI of South Bay responded

Connie, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 26, 2021

It was a good experience for me. The technician was very knowledgeable of the mechanical issues my car had. Thank you, More

by HECTORMANNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2021 -

INFINITI of South Bay responded

Hector, thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. We look forward to working with you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 25, 2021

Edson in the maintenance department is always so kind and helpful. He has great follow thru and is very honest More

by SOSSIKIAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaz
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Sep 27, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 23, 2021

Very good serviceVery friendly very good to get along with altogether excellent service Will recommend a friend More

by LITTLEJIMTIM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
Report | Print
Oct 07, 2021 -

INFINITI of South Bay responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your positive review about your recent experience with us! Kelvin Bratcher General Manager INFINITI of South Bay

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