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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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November 01, 2021

Friendly staff efficient and professional Clean facility Friendly staff efficient and professional Clean facility didn’t have to wait for a long time More

by RUSSKNIGHT80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Nov 02, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, Russ. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 01, 2021

It should be a model for all services centers. I was surprised and satisfied how smooth the whole process was, gave all my information being that it was my first time there and I didn't have to reasurch More

by SPOLLARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

INFINITI of South Bay responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 30, 2021

Never disappointed with the service level at South Bay Infiniti. Nice waiting area and car always delivered as promised. More

by tjgreenla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Murillo
Nov 02, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback, TJ. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 29, 2021

At my last visit for servicing, I was told I needed 3 tires. I bought 4. They only had 3 in stock. Unusual. Received a loaner car for a few hours. Having to leave & return to the dealership was very inco More

by STARKMANSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

INFINITI of South Bay responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 29, 2021

with a 8 o’clock appointment to get a simple oil change with a 8 o’clock appointment to get a simple oil change it took nearly 4 hours to get out of there, and my car was sitting in the back lot ready for More

by TEN11ELLI0TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don’t remember
Jun 29, 2022 -

INFINITI of South Bay responded

This is inexcusable and we should have notified you that your vehicle was ready. I can understand how frustrated that must have made you feel. We are sorry and can reassure you that we will do better next time. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

October 28, 2021

Great customer experience, my car feels a lot better and the recommendations helped for additional repairs More

by G_BRUCE1
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

INFINITI of South Bay responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 28, 2021

Service has been Excellent for my every need. The Service has been Excellent for my every need. The Service Team all of them are friendly and Willing to help I am grateful for the repor that I h More

by RICKR5876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Oct 29, 2021 -

INFINITI of South Bay responded

Rick, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 27, 2021

They fixed the problem although it was very expensive. Most of the bill was for the cost of the part replaced. More

by JUMPY48
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

INFINITI of South Bay responded

We apologize if you feel that our price was expansive. When you come to INFINITI of South Bay, you receive service from qualified technicians who need to maintain their certification every year. This ongoing training keeps them on the forefront of the latest repair and maintenance topics. I'm sure you can find someone who might be cheaper, but when you come to INFINITI of South Bay you will find that we do things right the first time, and in doing so, save our clients money in the long term. We appreciate your business, and know that we run monthly service and parts specials on our website. Carlos Robles Service Manager INFINITI of South Bay

October 25, 2021

The work was excellent. My repair was completed and my issue was totally resolved. I’m happy with your service. More

by WAYNE5093
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, Zach Maynard
Oct 26, 2021 -

INFINITI of South Bay responded

Wayne, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 25, 2021

Any time I’ve come in, it’s a great experience ; such professional arena and wouldn’t go anywhere else More

by GMSAVARIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
Oct 26, 2021 -

INFINITI of South Bay responded

Thank you for the feedback! We are happy to hear about your positive experience at INFINITI of South Bay, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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