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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews
Call Service Center (310) 341-4462

1,461 Reviews of INFINITI of South Bay - Service Center

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November 11, 2021

I wasted lots of time, I told the dealership that that the subwoofer was blown, they said it good, take the subwoofer and test it !!! Awful, the service consultant said , take it somewhere else and test i More

by LUTHER_ROYAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Jun 29, 2022 -

INFINITI of South Bay responded

Mr Royal, We apologize that you feel your visit was a waste of time, we replaced and repaired important manufacturer recalls that could effect the long-term safety of your vehicle. Unfortunately we cannot be responsible for or test any aftermarket equipment that may have been installed in your vehicle. Carlos Robles Service Manager INFINITI of South Bay

November 11, 2021

Excellent communication and great customer service. My waiting time was minimal, my visit was hassle free. More

by LA_ART_FORCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Maynard
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Nov 11, 2021 -

INFINITI of South Bay responded

Thank you for this review. We're glad to hear that our team was communicative with you and that your waiting time was minimal! We appreciate your service and are looking forward to seeing you again. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 09, 2021

The dealership is very family oriented and do whatever it takes to make sure u get what u looking for out of ur visit More

by johnnymartin42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
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Nov 09, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review! We're glad to hear that you find our Dealership very family oriented and that our team goes above and beyond for you when you come in for service. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 08, 2021

People over there are very nice and helpful. I will definitely recommend infiniti South Bay to my neighbors. More

by SHARONROAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Report | Print
Nov 09, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Sharon! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 08, 2021

Took car for a repair and they did a great job and they were fast. More

by ISRAEL Espinoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

INFINITI of South Bay responded

Israel, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 04, 2021

Service was great and amiable, waiting wasn’t that long loaner car was clean. Thanks More

by ROD_VALLA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Nov 04, 2021 -

INFINITI of South Bay responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 03, 2021

I like your dealership due to that it’s close to my home and I like the good customer service More

by LUISELIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

INFINITI of South Bay responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 02, 2021

Close, clean and well maintained. Edson, my service advisor was knowledgeable, attentive and helpful. He followed up and kept me informed throughout the process More

by ALDERETEGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

INFINITI of South Bay responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Edson does for INFINITI of South Bay and our customers. Hope to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 02, 2021

Excellent customer service! Service people keep customers in the loop on repairs. Estimates on time of repairs quoted when asked helps customers decide to wait or not! More

by SCLEMENTS4051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Nov 03, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 01, 2021

Service was great fast and complete. Communication was clear and I knew exactly what was need to be done. More

by KDHAMILTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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