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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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November 29, 2021

The sale and customer service department are are very efficient and on point I would recommend to my contacts More

by hectorflores1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

INFINITI of South Bay responded

Thank you! We're glad to see that you had a great experience with us and that the sale and customer service department are super efficient! We appreciate the recommendation as well. We hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 28, 2021

Staff are courteous and knowledgeable. The work was done satisfactorily and within the time as promised. More

by tutun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Maynard
Dec 01, 2021 -

INFINITI of South Bay responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We will be sure to let our staff know that you found them courteous and knowledgable and that the work was done right and in a timely manner. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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November 26, 2021

I’ve had my car serviced at Infiniti of Southbay since 2019. I have always received A-1 service from my customer service contact Jaime Zamora. Jaime goes above & beyond with with his customers. He makes s More

by priemadiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora, Zach Maynard
Nov 29, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave is this positive review. We're glad to hear that you've been such a loyal customer since 2019 and that your Service Advisor, Jamie has gone above and beyond ever since! We be sure to let him know of your kind words and we are looking forward to seeing you at your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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November 23, 2021

Great customer service. The staff is very helpful and efficient. Thank you for your assistance. More

by RCRUZ63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person who gave me a ride to and from the dealer., Ever Villalobos
Nov 29, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. Our staff is committed to providing each of our clients with the best automotive experience! We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 23, 2021

Very good service, everyone it’s very polite and always ready to help, very waiting room More

by OSCAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
Nov 29, 2021 -

INFINITI of South Bay responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us and that you found our waiting room to be comfortable and our staff to be friendly! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 22, 2021

i've called 5 times and keep getting transferred to service and keep getting hung up on and can't get to service. They need to upgrade their system or train their service advisors More

by ian
Customer Service
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

INFINITI of South Bay responded

We can imagine how frustrating it is to try to get in-touch with someone and you cannot get through. It sounds as though you went around and around many times. We apologize for the inconvenience and thank you for bringing this to our attention. Carlos Robles Service Manager INFINITI of South Bay

November 21, 2021

Very fast and accommodating, they let you know what’s going on with your vehicle every step of the way. More

by CYNTHIALORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review! We are very happy to hear that you had a great experience and that we provided you quick service while getting your vehicle serviced here. We appreciate your business and are looking forward to seeing you again. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

More
November 18, 2021

Very thorough diagnostics. Great customer service. Clean and immaculate surroundings. Great dealership. Have bought 2 cars here and been servicing my vehicle here for many years. More

by D.W.GRABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Nov 19, 2021 -

INFINITI of South Bay responded

Thanks for taking the time to leave us this review. We're glad to hear that you had a great experience here at INFINITI of South Bay and that you found our facility to be clean and comfortable. We appreciate you being such a loyal customer and are looking forward to seeing you again! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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November 16, 2021

Too costly for service provided. It seems like the car doesn't never have different results for the concerns of the customer. More

by LPCONWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Jun 29, 2022 -

INFINITI of South Bay responded

We apologize if you feel that our prices are too costly for the services provided. When you come to INFINITI of South Bay, you receive service from qualified technicians who need to maintain their certification every year. This ongoing training keeps them on the forefront of the latest repair and maintenance topics. I'm sure you can find someone who might be cheaper, but when you come to INFINITI of South Bay you will find that we do things right the first time, and in doing so, save our clients money in the end. Carlos Robles Service Manager INFINITI of South Bay

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November 14, 2021

Great service courteous and on time As always and they always follow up with a call to make sure ur happy More

by ALTOUR04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

INFINITI of South Bay responded

Hi! Thank you again for taking the time to let us know how we did. We always ensure 100% satisfaction and we're glad that you had a positive experience. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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