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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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December 13, 2021

They are very good and on time. Very receptive and precise in car maintenance. The staff here have good customer service. I will recommend it to anyone. Thanks More

by DECENCYGRACE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Dec 14, 2021 -

INFINITI of South Bay responded

Thank you for this review! We're glad to hear that you had such a great experience here at our dealership and that we serviced your vehicle in a timely manner and our staff provided great customer service! We hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 12, 2021

Service was great on time clean wore a mask told me how long an was concerned about my issues with my car and was on time keep up the good work I would tell anyone with a Infiniti to come see you guys 😊 More

by RONWOODS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

INFINITI of South Bay responded

Thanks! We're glad to hear that you received great service on your vehicle and that your Service Advisor was communicative with you throughout your entire visit. We appreciate your recommendation to friends and family and we hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

Dec 13, 2021 -

RONWOODS88 responded

Thanks for the ❤️❤️❤️❤️❤️Infeniti

December 10, 2021

I’ve always had a great experience in getting my qx56 serviced here. The staff are very nice, courteous, helpful, and professional. The repairs including a new key were done in a day. It was great. More

by KHOIAVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 10, 2021 -

INFINITI of South Bay responded

We're glad to hear that you always have a great experience getting your QX55 serviced here and that our staff are nice, courteous and helpful. It's even better to hear that the service on your QX55 was completed in one day and all with a complimentary car wash! We appreciate you being such a loyal customer and are looking forward to seeing you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 09, 2021

Service man was very courteous and helpful.All of my Service man was very courteous and helpful. All of my questions he answered and servicing was done within time frame. More

by LUTFUR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

INFINITI of South Bay responded

Thank you for this review! We are glad to hear that your service advisor was very courteous and helpful and that he was able to answer all of your questions you had! We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 09, 2021

Able to service my vehicle without a scheduled appointment and even washed it. Appointment did not take very long, either. More

by SHILL6991
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Dec 10, 2021 -

INFINITI of South Bay responded

Thank you for this positive review! We're really glad to hear that we were able to service your vehicle and provided you with a complimentary car wash. We appreciate your business and hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 09, 2021

Since I moved back to California I have only done it with Edson which he is awesome I always recommend him he always goes out of his way to help and make sure I’m not taking care of More

by CLAUDIAINOCENCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

INFINITI of South Bay responded

Thanks! We're so glad to hear that Edson has been such great help with you since you've moved back to the state and that he goes above and beyond for you each time you come in, ensuring you're taken care of! Thanks for being such a loyal customer and we're looking forward to seeing you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 08, 2021

Service was really good Appreciate the car rental and Service was really good Appreciate the car rental and didn’t have any issues or go backs More

by Francisco Ulloa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

INFINITI of South Bay responded

Thank you! We love to hear positive feedback from our customers and are glad that you received great service and were happy with the rental car you were provided. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 07, 2021

Fast, professional service, friendly staff and beautiful waiting area. I went to Infiniti DTLA, and was very disappointed and that’s why I chose Infiniti South Bay. I’m glad that I did! More

by CAROLMITCHELL38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review. We're glad to see you had a great experience with our team and that our staff was friendly and provided you with great service! We're sorry to hear you had a disappointing experience at another dealer, but we're glad that you've chose us and that we are able to service you and your vehicle for the miles ahead ! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 06, 2021

Excellent service prompt informative polite resolution!!!Berry was very accommodating in reference to Internet service the condiments coffee and water and the television. More

by WBLACKWELL8725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Dec 07, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this review! We're glad to hear that our staff was very informative and polite and that you found our waiting area to be accommodating during your wait. We appreciate your business and hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 01, 2021

Zach was incredible with customer service. I’ll just need to come back in for the actual the HVAC system service w kn95 filter. More

by DWRIGHT907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
Dec 02, 2021 -

INFINITI of South Bay responded

Thanks! We're glad to hear that Zach was great with you during your visit and that you will be returning to repair the HVAC system with our new KN95 air filter! We will be sure to let Zach know of your kind words. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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