INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Hello Mr. Martinez, Thank you for your review. We're sorry you left with unanswered questions, and we appreciate you bringing this to our attention. We want to make sure you get the clarity you need. I've asked Jaime to reach out to you directly to address your concerns. Thank you for your business. We look forward to resolving this for you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy to hear that you can always count on Infiniti of South Bay to take care of your vehicle needs. Providing reliable, high-quality service that our customers can trust is always our top priority. Thanks for recognizing all of our hard work! We truly appreciate your loyalty and look forward to continuing to take care of you and your car for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this five-star review! We’re thrilled to hear that Edson provided such excellent service and went the extra mile to help you. It’s wonderful to know you found him knowledgeable and personable, that combination really makes all the difference! He is always going above and beyond to provide our customers with great service, I will pass along your kind words. We look forward to seeing you again for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Heather! We really appreciate you taking the time to leave this positive review online! It’s wonderful to hear that scheduling a last-minute appointment was easy and convenient. We’re glad Jaime provided professional service and answered all of your questions, making the process smooth and stress-free. Our goal is to ensure that our customers receive exceptional service, and we are glad we could deliver that for you. We look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re thrilled to hear that our team was professional, timely, and kept you informed every step of the way. It’s wonderful that Mr. Trujillo went the extra mile to help you connect your phone to your car, we love making sure our guests leave feeling confident and supported. Our customers are our #1 priority, and we work hard to ensure that they leave satisfied! We appreciate your kind words and look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

NoEmail23, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. The luxury experience is designed to be distinctly different from that of mass-market brands. We understand that at many dealerships, clients can feel overwhelmed or pressured by staff. Our approach is to create a more relaxed and respectful environment. We empower our clients to explore our dealership at their own pace without feeling hounded. We prioritize a no-pressure atmosphere, allowing you the space and time to enjoy the showroom and service area, and initiate a conversation when you're ready. We strive to strike a balance between being available and giving our clients the freedom they desire. We apologize if this approach came across as nonchalant. We will use your feedback to ensure our team is more attuned to when a client might want to engage, even if they haven't made the first move. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this awesome review! It’s wonderful to hear that you consistently receive great service and that our team makes every visit a pleasant experience. Providing friendly, professional, and reliable service is always our #1 priority! We look forward to continuing to take care of your vehicle and seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! It’s wonderful to hear that Edson provided professional and informative service while making sure you were well taken care of throughout the process. We’re glad you enjoyed the convenience of a ride home and the extra touch of having your vehicle washed before pickup. Our customers are our #1 priority, thank you for noticing all of our hard work! We look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re glad to hear that you received great service, didn’t have to wait long, and felt the price was fair for the work done. Providing efficient, high-quality service at a fair value is always our goal, and it’s wonderful to know it showed. We truly appreciate your trust and look forward to seeing you again for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Joshua! Thank you so much for taking the time to leave this great review! It’s wonderful to hear that you felt our team was upfront and genuinely cared about you and your concerns. Honesty and customer care are at the heart of everything we do, and it means so much to know that it came through during your visit. We truly appreciate your feedback and look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay