INFINITI of South Bay - Service Center

INFINITI of South Bay responded

TRAVISA, The experience you have described is not consistent with our goals to provide an exceptional client experience. Our service advisors are known to be friendly, transparent, and professional. We pride ourselves in providing clear communications, being helpful and understanding our clients needs. If you would like to work together to resolve your concerns, then please contact me at 310-325-5555. Thank you for the opportunity to better serve you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

cs96756 We have a very professional team that stives every day to deliver exceptional client service. Your review is not the norm. We provide excellent communication, we are friendly and hospitable and our employees love their jobs. Can you please identify yourself so that we can better understand your concerns? Our goal is your satisfaction, please contact us at 310-325-5555 so that we can address issues with your visit. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We're thrilled you've had consistently great experiences with our service and customer care. Your satisfaction means a lot to us, and we’re always here to accommodate your needs as our customers are our #1 priority! We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

HSTIEBEL, We employ only INFINITI certified technicians to properly diagnose the needs of our service clients. Our recommendations are what is best for your vehicle and your safety. As with any service center, there is a diagnostic charge to access the needs of your vehicle. Whether your choose us, or someone else to service the recommendations is your choice. Please continue to use your local mechanic if that is what you feel is best for you. And, if you have a change of heart, we'd welcome the opportunity to serve you again. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Reza! It’s amazing to hear that Willie went above and beyond to get you a great deal and help with your garage door opener. We’ll let him know how much you appreciate his help! And being on your Christmas list? That’s the ultimate compliment! Thanks again, and we’re always here if you need anything! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly. Thanks for your business and thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

M Weaver, Yes, thank you for bringing this to our attention, as our loaner policy is not clear or communicated well. We are working with our website developers to make some changes per your input. Until then, if you will need a loaner, please call and schedule with your service advisor, as he can then and at that point reserve a vehicle for you. As far as a loyalty program, we do offer monthly service coupons to our loyal clients through our monthly newsletter. If you are not receiving this newsletter, then please get with me or your service advisor to make sure we have a current and accurate email address. Thank you so much for your constructive feedback. Carlos Robles Service Manager INFNITI of South Bay

INFINITI of South Bay responded

It would be dishonest and illegal for us to represent that your vehicle's check engine light was on when it wasn't. Carlos Robles Service Manager INFINITI of South Bay