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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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January 19, 2022

Everything went smoothly from drop off, communication and pick up. Everyone was knowledgeable and helpful throughout the process. Always a pleasure bringing my car in for service and I never worry that they More

by SSTELZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Jerry Vargas
Jan 20, 2022 -

INFINITI of South Bay responded

Thank you! We're glad to hear that the entire process went smoothly from start to finish and that our team was knowledgable throughout your entire visit. We're glad to hear you've been such a loyal customer and have been bringing your QX60 here for service. We are looking forward to seeing you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 18, 2022

Jerry was great. Was able to get me in and out of the dealership quickly and resolve all my issues. More

by NICKNOSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Jan 20, 2022 -

INFINITI of South Bay responded

Thank you for this review. We're so glad to hear that Jerry was great and he was able to get you in and out of the dealership so quickly to resolve all of your issues. We appreciate your business and hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 17, 2022

South Bay Infiniti is the go to for vehicle service, shout out to Ever for the top notch customer service. They always exceed my expectations. Recommended! More

by RAYOMATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jan 17, 2022 -

INFINITI of South Bay responded

Thank you for this 5 star review! We appreciate you taking the time to let us know how we did and giving Ever a personal shoutout for his top notch customer service. We want to thank you for being a loyal customer and we are looking forward to seeing you at your next visit! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 16, 2022

Professional, courteous and stick to the time schedule very well. Nice environ to wait good at providing loaner can when necessary More

by NPRICE310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Jan 17, 2022 -

INFINITI of South Bay responded

Thanks! We're glad to hear that you had such a great experience here with us and that we were able to service your vehicle in a timely manner! We appreciate your business and hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 16, 2022

Appointment easy, service questionable, timing ridiculous and what should have been done was not done what could have been done was not done but what they wanted me to have done was questionable More

by CDCANNON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of his name but the supervisor over service came out at the end and he was awesome
Mar 14, 2022 -

INFINITI of South Bay responded

We are lost on this feedback, we have struggled to try to understand the client that left this review and why. Please kindly contact me at 310-325-5555 so that we can more clearly understand and resolve your concern. Thank you, Carlos Robles Service Manager INFINITI of South Bay

January 16, 2022

Suggest to be more attentive to customers’ needs and have more eye contact with customers during the interaction. More

by DARLINGLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Mar 14, 2022 -

INFINITI of South Bay responded

Thank you for your feedback on how we could be better. We will work with or Service Advisor Ever to ensure that he provides the exceptional and personal experience that all INFINITI owners deserve. Carlos Robles Service Manager INFINITI of South Bay

January 13, 2022

Great service. Friendly staff. Send a lot of notifications and progress updates. Shoutout to Edson! More

by Peter choi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

INFINITI of South Bay responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your positive review about your recent experience with us! We will be sure to let Edson know of your kind words. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 13, 2022

Like like like like like like like like like like like like like like like More

by CHINO_CLARION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
Jan 13, 2022 -

INFINITI of South Bay responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 12, 2022

Everyone is terrific here! Great service and great people. The Infiniti team is friendly, informative and very likable. More

by MEFLORENCE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember her name, but the receptionist is always friendly. , Jerry Vargas
Jan 12, 2022 -

INFINITI of South Bay responded

Thanks! We're glad to hear that our staff is great and that you always leave feeling 100% satisfied. Our team really goes above and beyond to ensure the best service. We appreciate you being a loyal customer and look forward to your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 09, 2022

This time around my experience was better. But, overall customer service needs improvement. I only got an oil change. I was told my truck needed a catalytic converter, took it for a second opinion to anoth More

by Natasha Williams
Price
Recommend Dealer
No
Employees Worked With
Ever Villalobos
Jan 31, 2022 -

INFINITI of South Bay responded

Natasha, Our responsibility as a dealer is to help you keep your vehicle in good running condition. This helps avoid unnecessary wear and tear - and it ensures the safety of you, our valued client, and your friends an family. We would never recommend any maintenance or repair that in our professional opinion was not necessary. Long-term client relationships are our goal and most of our clients find that our Service Advisors treat the with honesty, reliability and exceptional customer service. Sincerely, Carlos Robles Service and Parts Manager INFINITI of South Bay

Jan 31, 2022 -

Natasha Williams responded

I don't believe you, you also lost my boyfriend by telling him he had a leak. He took it to another Infinity dealer and was told that wasn't true. Car has been running smoothly and that was over a year ago.

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