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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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February 23, 2022

Everything was very professional and taken care of as quickly as possible. Although I am a certified car buyer and I’m supposed to get a free loaner car and the previous time they said no and this time n More

by DARIUSCAMPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

INFINITI of South Bay responded

Thanks! We appreciate this kind review and are glad to hear that you had a great experience with our tram and we were able to address the problems in a timely manner. We do apologize that you did not get a loner car this service so we will be mindful of that for your next visit. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 21, 2022

Infinity Torrance is the best. They're very kind and explained everything to me. Nice.😊 More

by JAGNES58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

INFINITI of South Bay responded

Thank you for this positive review! We're glad to hear you had an awesome experience with our team and that we were able to communicate everything to you efficiently. We hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 20, 2022

$767. 80 for 90 minutes of labor. "but it was a two man job", he says. That works out to $255.93 p/h for labor. That's for a routine 60K service. And with a More

by Menno
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Larry Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Menno responded

Oh, forgot to add: total price for a routine 60K service: $1295.80 Not bad for 90 minutes of work.

Feb 23, 2022 -

INFINITI of South Bay responded

Menno, Please allow me to first apologize for any confusion that may have happened this weekend. We pride ourselves in delivering the best performance and exceeding our clients expectations when it comes to delivering on labor times quoted. I understand your vehicle was delivered ahead of its promised time and caused confusion. We pride ourselves on transparency and honesty when it comes to communicating with our clients. Rest assured, I will be reaching out to you shortly to better understand your concerns. Carlos Robles Service Manager INFINITI of South Bay

February 16, 2022

Awesome. Through' great' satisfying'knowledgeable' friendly' caring' clean' effective' joyful' greT staff' great work. Fast More

by BRI7242005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
Feb 17, 2022 -

INFINITI of South Bay responded

Thank you so much for your kind words and for taking the time to leave us this review. We're glad to hear that you found our team knowledgable, friendly and overall a great staff to work with! We appreciate your business and hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 16, 2022

Great speedy service would recommend to visit and get service here service advisors are great and are accurate. More

by JERRYGALVAN89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
Feb 17, 2022 -

INFINITI of South Bay responded

Thanks! We're glad you found our service department to be speedy and that you would recommend anyone to come visit us for their needs. We will be sure to let our service team know of this review and we hope to see you again soon! Carlos Robles Service Manager INFINITI Of South Bay

February 15, 2022

Great customer service! Larry Harris and Mike Molles clearly show that they care about their customers. They make sure that needs are met and work is done in a satisfactory More

by SHEILA.LIGHTSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Molles, Jerry Vargas
Feb 15, 2022 -

INFINITI of South Bay responded

Thanks! We're so happy to hear that you had such a great experience with Larry and Mike and that they went above and beyond to ensure that your needs were met and that the work was completed in a timely manner! We really appreciate this kind review and we hope to see you back here again. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 14, 2022

Respectful customer services, always keep inform customer regarding what have been done, in the mean time need more time to find out how it works after repairing, can't say anything now. All in all Infiniti More

by mmv5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Feb 15, 2022 -

INFINITI of South Bay responded

Thank you for this review. We're glad to hear that we were able to keep you informed regarding the status of your vehicle and that you're satisfied with our customer service. We appreciate this review and hope to see you again soon! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 13, 2022

The have great customer service and are very helpful but I recommend make an appointment More

by mo.licea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
Feb 24, 2022 -

INFINITI of South Bay responded

We appreciate this kind review and we do apologize that the wait time was longer that expected. While we do try to ensure we take customers for express service, sometimes we get an influx of customers and services. We will be more mindful of this in the future and we do hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 10, 2022

As usual, I always get great service from customer service and on my car. Thank you! More

by CLAUMEX79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Feb 11, 2022 -

INFINITI of South Bay responded

Thanks! We're glad to hear that you receive great service from our team when you bring your vehicle here. We appreciate your business and hope to see you again soon! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 09, 2022

No attention to detail. They said the tread was getting low on all 4 tires, however I had one tire replaced the month before by them. They clearly don’t check the tires or they would have noticed one was n More

by JENNIFERCUEVAS0604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Vargas
Mar 14, 2022 -

INFINITI of South Bay responded

Jennifer, Thank you for the opportunity to respond. We have checked our records that do indicate that some of your tires need to be replaced. This is a safety issue that we hope you might please consider our recommendation. We apologize if your clock was not updated properly. You can easily do that from your dashboard or you can all us to walk you through it without having to come back to the dealership. We apologize for your inconvenience. Carlos Robles Service Manager INFINITI of South Bay

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