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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews

1,460 Reviews of INFINITI of South Bay - Service Center

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March 08, 2022

I prefer it over other Infiniti dealerships because of the record of good service. This particular visit wasn't excellent, but it was good and I will come back with future needs. More

by CJLOMACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

INFINITI of South Bay responded

Thank you for taking your time to leave this review, we value customer feedback and are always striving to improve. I am sorry that we fell short of our reputation this time, if this happens again please contact me so I can fix the issue right away, we never want you to have a bad experience. We thank you for your business and loyalty. Carlos Robles Service Manager INFINITI of South Bay 310-325-5555

March 05, 2022

Took my vehicle in for a routine maintenance. Edson was able to schedule me in right away. The wait time was fast and my vehicle was returned to me cleaner than how I took it in. Great costumer More

by sjponce22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

INFINITI of South Bay responded

Thank you for taking your time to leave this great review online. I am glad to hear that Edson was able to get you in right away and provide exceptional customer service. Here at INFINITI of South Bay we pride ourselves on our quick and exceptional service, thank you for recognizing that. We thank you for your business and hope to see you again in the future. Carlos Robles Service Manager INFINITI of South Bay

March 04, 2022

Great customer service from the person that helped me this day. My issue was resolved for now More

by PANA76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

INFINITI of South Bay responded

Thank you for leaving this five star review! We are happy to hear that you had a great experience with us at Infiniti of South Bay, specifically Edson, he works hard to make sure our customers are satisfied. Thank you for you business. Carlos Robles Service Manager INFINITI of South Bay

March 04, 2022

Finished the work within the time frame stated. Explained what was done. I will be back for any needed work More

by FSTERRETT43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Mar 13, 2022 -

INFINITI of South Bay responded

Thank you for this five-star review about your service experience here at INFINITI of South Bay! Ever always does a great job at providing quick and exceptional service, thank you for recognizing his had work. We thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

March 03, 2022

Quick and efficient service for my Infiniti G37. Good advice on service needed attention before performing it. More

by Mel Pogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

INFINITI of South Bay responded

Mel, Thank you for taking the time to post this positive 5-Star review. And in spite of your positive review we see an recognize our need to communicate a service before it is performed. This is totally on us, as we train our team to be in communications with our clients during their visit. We will take this as a training opportunity and hope to serve you better next time. Thank you for your understanding and for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

February 28, 2022

prompt attention at time of check-in. Detailed analysis of work to be done with approximate cost. More

by EJH4727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Jerry Vargas
Mar 01, 2022 -

INFINITI of South Bay responded

Thanks! We're glad to hear that you had a great experience with our service team and that they were very detailed. We appreciate your business and hope to see you back again. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 27, 2022

Edson did as great a job as possible helping navigate a simple problem (dead battery) with a simple solution (replace battery) that seemed to require a very difficult time wasting multiple visit process. More

by PHAMICKO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

INFINITI of South Bay responded

We apologize for the issues you had with your battery. I will work with Edson to see why this took so long to resolve. We appreciate your positive attitude with this frustrating situation. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

February 25, 2022

Everyone there is very helpful and courteous. The facility is clean I like the free coffee and I appreciate it the ride to Starbucks More

by FUNFUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Feb 28, 2022 -

INFINITI of South Bay responded

Thanks! We appreciate this kind review and the fact that you found our staff to be friendly. We're also glad to see you had a comfortable place to wait while you were here. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 24, 2022

Professional, knowledgeable, thorough, efficient/quick, caring, personable, friendly, great communication, informative, dependable!!! Excellent Service!! I am a satisfied customer! More

by TAMARAP08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
Feb 28, 2022 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this review. We're glad to hear our team was professional and knowledgable during your visit with great communication! we appreciate your business and hope to see you back here soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 23, 2022

Everything was very professional and taken care of as quickly as possible. Although I am a certified car buyer and I’m supposed to get a free loaner car and the previous time they said no and this time n More

by DARIUSCAMPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

INFINITI of South Bay responded

Thanks! We appreciate this kind review and are glad to hear that you had a great experience with our tram and we were able to address the problems in a timely manner. We do apologize that you did not get a loner car this service so we will be mindful of that for your next visit. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

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