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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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April 11, 2022

Staff were very professional and I was able to have my car detailed without appointment. More

by JMCA_2OO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Apr 12, 2022 -

INFINITI of South Bay responded

Hello, Thank you for taking the time to leave a 5-star review with us! I am pleased to hear that our team treated you with professional service and that we were able to get you all squared away! Thanks for choosing INFINITI of South Bay and we hope you come back and see us again soon! Carlos Robles Service Manager INFINITI of South Bay

April 08, 2022

Easy to make appointment, friendly service advisors, complete job on time, car was washed and cleaned. More

by lousyoung342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Apr 12, 2022 -

INFINITI of South Bay responded

Hello Lous, I am so glad to hear you had an easy appointment experience and were served with friendly service by our team! We appreciate you taking the time to write a review as we always appreciate fresh feedback. Thank you for your business and hope you come back and see us soon! Carlos Robles Service Manager INFINITI of South Bay

April 06, 2022

My service helper is very nice and helpful keep my car up to up to date More

by GUFLFLEVFDG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

INFINITI of South Bay responded

Hello, Thank you for helping our business by taking the time to leave a positive review! I am so glad to hear that our team provided you with great, helpful service and that we were able to get you all taken care of. Thank you for coming by and hope you come again soon! Carlos Robles Service Manager INFINITI of South Bay

April 06, 2022

Normally the service department here is great (my 4th lease with them in a row). But this last time they had me waiting in the waiting area more than 3 hours without an update. Took over 4 hours for a ba More

by Waxo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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April 03, 2022

Service Representitve is really kind and Best Best service center ever in my entire life More

by ISL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

INFINITI of South Bay responded

Hello, Thank you so much for your 5-star review! I am SO pleased to hear that you experienced the absolute best service possible with our team. We appreciate you taking the time to write a review as we always appreciate your feedback as it tells us we are doing exactly what we've set out to do. It is great to hear that you were treated with kindness, as that is an important quality for our team. Thank you for your business and hope you come back and see us soon! Carlos Robles Service Manager INFINITI of South Bay

April 03, 2022

Great customer service. Quick and fast service. Great multi inspection on vehicle with detailed photos. More

by JSANTOSREYNOSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

INFINITI of South Bay responded

Hello, I am so glad to hear you had a 5-star experience with us and that our team provided you with great thorough and efficient service! Thank you so much for taking the time to review and for your business. We appreciate great customers like you and hope you come back and see us! Carlos Robles Service Manager INFINITI of South Bay

April 03, 2022

Edison and South Bay Infiniti took care of everything that out QX60 needed including a loaner. More

by THEGREEDYONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

INFINITI of South Bay responded

Hello, Thank you for taking the time to write this review as your feedback is always appreciated! I am so pleased to hear that you had a 5-star experience with our team and that we were able to get everything squared away for you! We appreciate you and your business. Thanks for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

March 31, 2022

Ever in the service department was very helpful in getting my car fixed when the check engine light came on. More

by Nadine H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Apr 01, 2022 -

INFINITI of South Bay responded

Nadine, Thank you for recognizing Ever as being helpful in getting your vehicle repaired during your recent service visit. And, we honored Ever this month in our monthly newsletter as our Employee Spotlight for his exceptional contributions to our organization. Carlos Robles Service Manager INFINITI of South Bay

March 29, 2022

Great, nice. Excellent and just perfect. But could have done a better job on my carwash More

by PAMPHILLIPS47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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Apr 01, 2022 -

INFINITI of South Bay responded

Pam, Thank you for the positive review on your service visit with our Service Advisor Jerry. We apologize that you were not satisfied with your carwash, and we appreciate you letting us know. Feedback like this is the only way we get better. We appreciate your business. Kevin Bratcher Owner & General Manager INFINITI of South Bay

March 28, 2022

As long as I’ve been a client of INFINITI South Bay, I’ve received A-1 service. More

by SY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

INFINITI of South Bay responded

Such a wonderful comment that you have always received A-1 service since coming to INFINITI of South Bay. We appreciate your business and we appreciate your loyalty. Thank you for taking your personal time to leave a positive review of your experience here. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

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