INFINITI of South Bay - Service Center

Inifinit is the best for its and professionalism. I love the service and parts dept. Everyone is always pleasant and friendly especially my favorite Service Rep "Everado the Great". I love the service and parts dept. Everyone is always pleasant and friendly especially my favorite Service Rep "Everado the Great". More

ALL WOMEN…BEWARE! Mechanics!! Too many problematic issues occurred outside of what I brought the car in for to rate higher. Brought car in for rear brakes, and sw Mechanics!! Too many problematic issues occurred outside of what I brought the car in for to rate higher. Brought car in for rear brakes, and switch button to start the car, and oil change. They came back with other additional work they recommended be done. I agreed to 80% of their recommendations. Brake job was not thoroughly tested for safety. Car rolled when parking brake is engaged. Also braking was way worse than before, as I found that out when I nearly missed having a fwy speed accident because brakes barely worked well enough to stop the car. They said I needed front brakes resurfaced. Did that and was on the fwy after that repair and again the brakes performed even worse and stopping quickly was completely out of question. Car was not test driven before they returning it to me. Weird. Asst. Manager got involved and saw to it that new rotors were provided and installed and the hand brake was properly adjusted. Now got car back, next day the car over heated; radiator damage. Seems strange. Could be a coincidence, retaliation for complaining perhaps? Idk, other places, they diagnose, make a recommendation and car performs great without a chain reaction of other stuff failing across the board warranting more and more cash to get the car running again. That only happens to me when I’ve come to THIS dealership. I stopped using this service dept years ago because they refused to address and fix reported issues while car was under warranty. But when warranty expired; then all of a sudden they wanted to fix all the issues at my expense…just shady. These comments are not at all about my Service Consultants. They were excellent! Very kind and professional. My comments are about the phantom technicians/mechanics that performed the repairs poorly. The oil change, hand brake adjustment and sensor replacement work was excellent. Kudos to the techs responsible in those instances. The rest of it; meh…not so much. Ultimately, had to tow the car to Orange Coast Infiniti. Car now runs fantastic!! More

Service consultant Everardo Villalobos, took the time to listen carefully to my issue, and suggest solutions to effectively fix a problem I tried to solve at other dealerships. His attention to customer se listen carefully to my issue, and suggest solutions to effectively fix a problem I tried to solve at other dealerships. His attention to customer service is top shelf! More

I’m always pleased to take my car to the dealership for all my repairs all my repairs More

My experience receiving service was very professional and friendly. Please acknowledge Everardo Villalobos - CUSTOMER SERVICE friendly. Please acknowledge Everardo Villalobos - CUSTOMER SERVICE More

All employees were great and my car was done in a timely manner. I appreciate the complimentary car wash. manner. I appreciate the complimentary car wash. More

This place was fast and all concerns were taken care of. Thanks to Jaime for keeping us updated will definitely come back Thanks to Jaime for keeping us updated will definitely come back More

My experience with the service dept at infiniti Torrance has been the best dealership experience I have ever had. I've had alot! has been the best dealership experience I have ever had. I've had alot! More

Car was delivered on time though I had to call to find out it was done Never received a call Though the service bill did not include lumbar support or tire rotation service which I had requested out it was done Never received a call Though the service bill did not include lumbar support or tire rotation service which I had requested More

Staff is very friendly & helpful. They always attend to my needs! Environment is clean & professional. They always attend to my needs! Environment is clean & professional. More