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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,639 Reviews
Call Service Center (310) 341-4462

1,639 Reviews of INFINITI of South Bay - Service Center

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September 11, 2025

Andre was so welcoming and polite. He explains everything to my understanding. I described him as the black guy with locks . More

by Diana Tambi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

Hi Diana! Thank you for this five-star review! We’re glad to hear that Andre was welcoming, polite, and took the time to explain everything clearly. It’s wonderful to know he made your visit easy to understand and comfortable. Thanks again and we look forward to seeing you again for your next service! Carlos Robles Service Manager INFINITI of South Bay

September 09, 2025

Carlos has been very courteous and helpful! Very polite providing us with great quality of service More

by SIMONNESABATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

Hi Simonne! We really appreciate you taking the time to leave this review! We’re so glad to hear that Carlos has been courteous, helpful, and provided you with such great quality service. Taking care of our guests with professionalism and kindness is always our top priority, and it’s wonderful to know that we came through. We look forward to welcoming you back again soon! Carlos Robles Service Manager INFINITI of South Bay

September 08, 2025

Great service, always professional! I appreciated Mr. Zamora keeping me updated on the status of my vehicle. When service was complete my vehicle sparkled inside and out. Top notch serv More

by SLANUNLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

Thanks for leaving this positive review! We’re glad that Mr. Zamora kept you updated throughout your visit and made the process easy and professional. It’s great to know you left with not only excellent service but also a sparkling clean vehicle. We appreciate your trust in us and look forward to delivering that same top-notch experience every time you return! Carlos Robles Service Manager INFINITI of South Bay

September 04, 2025

Everything went well. Cost was as shown in estimate. Everyone was very professional. The entire experience was great. More

by gsiekier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

We really appreciate you taking the time to leave us this review! It’s wonderful to know that our team made the process professional and easy for you. Hearing that the entire experience was great means a lot to us! Our team always goes above and beyond to ensure our customers leave happy! We look forward to welcoming you back next time, thanks for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

September 04, 2025

Efidon Trulillo was very curious and helpful as it was my first time coming to this dealership. I received exceptional customer service. He was very helpful with explaining other things that needs to repai More

by SHAUNTIA.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2025 -

INFINITI of South Bay responded

Hi Shaunita, thank you so much for taking the time to leave this amazing review! It’s great to hear that Edson made you feel comfortable, explained everything clearly, and gave you confidence about what to expect for future services. Taking the time to answer questions and build trust is exactly what we want every guest to experience. Thanks for recognizing Edson's hard work! Thank you for trusting us, and we look forward to continuing to take care of your car! Carlos Robles Service Manager INFINITI of South Bay

August 31, 2025

Very courteous very efficient very clean environment. Staff was overall. Think 15 words is ridiculous when writing a survey. More

by 86.SERENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad to hear that you found our team courteous, efficient, and that our facility was clean and welcoming. We’ll keep doing our best to make every visit just as great, no word limit required! Carlos Robles Service Manager INFINITI of South Bay

August 30, 2025

The Infiniti Team at South Bay are the best! ! And always give great service and smiles!! More

by DARLISAASHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

INFINITI of South Bay responded

Hi Darlisa! Thanks so much for this great review! We like to think our smiles are just as important as our service, so it’s awesome to hear both made an impression. We’ll keep bringing the good vibes and top-notch care, can’t wait to see you back at Infiniti of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

August 30, 2025

Excellent service! Very polite staff ! Top notch highly recommended to any future customers 👍👍 great company More

by Ramjet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

August 30, 2025

Edson Trujillo was very professional and provided great customer service. The waiting room was clean and enjoyable. More

by smarkham1
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Sep 01, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad that Edson provided professional and attentive service, and that you enjoyed our clean and comfortable waiting area. If there’s anything we can do to make your next visit a five-star experience, please don’t hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon! Carlos Robles Service Manager INFINITI of South Bay

August 30, 2025

Clean facility. Easy, painless service experience. Always check the service specials for the best deals and dont forget that they will price match. Unfortunately, More

by justloi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2025 -

INFINITI of South Bay responded

Thank you for the excellent review! We're thrilled to hear you had a clean, easy, and painless service experience. We also appreciate you mentioning our service specials to other clients. In fact, we update our service specials monthly, so please be sure to check our website before coming in. Our service specials are created to provide the best value directly to our loyal customers, and unfortunately, we are unable to honor "buy one get one free" promotions from other dealerships. We always strive to offer competitive pricing and excellent service and are glad we could assist you with your recent visit. We look forward to seeing you again. Carlos Robles Service Manager INFINITI of South Bay

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