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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,486 Reviews
Call Service Center (310) 341-4462

1,486 Reviews of INFINITI of South Bay - Service Center

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February 15, 2025

Attentive and listened to my concerns. Did not press on other services. Kept me informed and updated me when necessary. More

by ckremulla_w03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2025 -

INFINITI of South Bay responded

Thank you for this great review! I'm glad our team was attentive, listened to your concerns, and kept you informed throughout the process. Providing a stress-free experience without pressure is always a priority. Thanks for stopping by INFINITI of South Bay and we look forward to assisting you again! Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

February 15, 2025

Edson is the best! He helped with all my needs and got it done fast. More

by angelina.cervantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2025 -

INFINITI of South Bay responded

Hi Angelina! Edson is truly the best, thank you for your kind words! Our top priority is delivering quick and exceptional service, I am glad you had a great service experience with us. Thank you for your business and we look forward to having you back soon! Carlos Robles Service Manager INFINITI of South Bay

February 12, 2025

Both Mr Trujillo and Mr. Robles have been very helpful in regard to dealing with my battery problem. Even though I was frustrated about the situation, they were impeccably po More

by FSTERRETT43
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy the driver who took me to an appointment..
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Feb 16, 2025 -

INFINITI of South Bay responded

Thank you so much for taking your personal time to leave such a great review! I'm glad to hear that Mr. Trujillo and I provided helpful and polite service while helping with your battery issue. I understand that car troubles can be frustrating, and I appreciate your patience. It’s also great that Rudy made your transportation smooth and hassle-free. We always offer ride assistance to our customers, and I’m happy it was helpful for you. I appreciate your support and look forward to serving you again! Carlos Robles Service Manager INFINITI of South Bay

February 04, 2025

The customer service and the way they took care of my car was top-notch for me. They treated me with kindness and concern about my car. They were very detailed about what was wrong with my car they advised m More

by CAMIIBUTLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2025 -

INFINITI of South Bay responded

Wow! Thank you for taking the time to leave such a great review! I am so glad to hear that we provided top-notch service and kept you informed every step of the way. Your trust means a lot to us, and we’re happy we could help with your car while making the process as smooth as possible. I am glad we provided you with the exceptional service you deserve! It was great having you stop by and we look forward to having you back in the future! Carlos Robles Service Manager INFINITI of South Bay

January 26, 2025

Edson provided outstanding customer service and resolved my issue to my satisfaction. The dealership displays a pleasant environment for the customers More

by HIROSHIKIKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

INFINITI of South Bay responded

Thank you for taking the time out of your day to leave this review! We're so glad to hear that Edson provided outstanding service and resolved your issue to your satisfaction. He is always going above and beyond! Creating a welcoming and pleasant environment for our customers is always a priority, and we're thrilled that it made a difference for you. Thanks again and we are looking forward to serving you again in the future! Carlos Robles Service Manager INFINITI of South Bay

January 14, 2025

When I dropped my car off I had a great welcoming but when I picked my car up without doing any of the repairs, he was not pleasant at all. Did not speak I don’t know if he was not pleased because I did More

by MS.SMITH33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know his name, but the mechanic who bought my car out was very nice and understanding
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Jan 17, 2025 -

INFINITI of South Bay responded

Ms. Smith, Thank you for your feedback. Please don't take it personally, I'm sure that this is just a miscommunication. We would never be disrespectful on purpose. And, we totally respect your decision whether you decide to make the repairs or not. If moving forward with repairs was a matter of cost, please know that we call around monthly to make sure that our prices meet or beat all other local INFNITI dealerships. Plus, and if you didn't know you'll lover this... please remember that we post monthly service specials on our website. So please check these out and hopefully we'll see you back again soon. Carlos Robles Service Manager INFINITI of South Bay

January 03, 2025

Please keep up the good work! What you do does make a difference for others! Happy New Year! More

by Infiniti Qt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

INFINITI of South Bay responded

Thank you, thank you, for such a meaningful review. Our service team strives for exceptional client service, and when it is recognized it means so much in confirming what we do here at INFINITI of South Bay. Happy New Year to you too, and we look forward to servicing your needs in the year to come. Thank you for your business and for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

January 01, 2025

Jaime was awesome. He was really understanding of my special situation and treated me exceptionally putting my interests first. Very few people have been so client-cent More

by abonet007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

007, We are so pleased you enjoyed your visit to INFINITI of South Bay! Thank you for letting us know that Jaime did such a good job in understanding your situation and putting your interests first. After all, that's how it should be, right? Here at INFINITI of South Bay we strive to deliver exceptional client service through understanding needs, solving those needs, and in being clear and transparent in our communications. We appreciate your business and your loyalty to our team here at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

December 31, 2024

The service was great and wait time couldn't have been any better. Awesome job I will be returning. More

by mlww66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember who actually helped me..
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Jan 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time out of your day to leave this FIVE-STAR review! We’re thrilled you had a great experience and that the wait time was just right. Thanks again for trusting us, your loyalty means a lot! We can't wait to see you soon for another awesome job! Carlos Robles Service Manager INFINITI of South Bay

December 30, 2024

I will not be returning to Infiniti of South Bay. The service advisor seemed like he was bothered that I had come to get my oil change. He was disengaged and was very short with me. Once my car wa More

by TRAVISA_S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

INFINITI of South Bay responded

TRAVISA, The experience you have described is not consistent with our goals to provide an exceptional client experience. Our service advisors are known to be friendly, transparent, and professional. We pride ourselves in providing clear communications, being helpful and understanding our clients needs. If you would like to work together to resolve your concerns, then please contact me at 310-325-5555. Thank you for the opportunity to better serve you. Carlos Robles Service Manager INFINITI of South Bay

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