INFINITI of South Bay - Service Center

INFINITI of South Bay responded

You are absolutely correct, and thank you for bringing this to our attention. This is an opportunity for improvement and learning. We expect our Service Advisors to keep our clients updated and informed, AND to remember any special requests, as in changing out your key fob battery. If we do better on your next visit, then we'd greatly appreciate an updated review. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for this great review, so happy to hear that your visit with us was a great one! Thanks for recognizing Edson, he works hard to provide exceptional service to our customers to ensure that they are satisfied with their experience. We can't wait to see you again for your future servicing needs, thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the positive review of your service experience here with Ever. And we do sincerely apologize for the length of time it is taking recently. With a shortage of new vehicles people are holding on to their older vehicles longer, and this is increasing business in the service drive. We appreciate your patience and your good review. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this amazing review! Thanks for recognizing Ever and all of his amazing work, he is incredibly personable and delivers exceptional service to our customers. We are happy to hear that you had a great service experience with us here at INFINITI of South Bay and we thank you for your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this positive review! We love to work with loyal customers like you, I can't believe that you have been visiting us for eight years! I can ensure you that you will receive the same exceptional customer service each and every time you visit us here at INFINITI of South Bay. Our team is constantly working hard to ensure that our clients are satisfied with their visits. We sincerely thank you for your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are happy to hear that you had a positive service experience with us here at INFINITI of South Bay, thank you for taking the time to leave this review online. Thanks for recognizing Jerry's hard work, he always does a great job of ensuring our clients are happy and satisfied. Our team here is incredibly knowledgable and professional, so glad they were able to help you out. Thank you for your business and we would love to see you again in the future. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this great review, we love to hear customer feedback! Our service team strives to be professional and courteous to ensure that our customers have an amazing experience. They also do a great job at communicating with the client throughout the entire servicing process, thanks for recognizing their hard work. We are glad that you had a positive visit with us, thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this excellent review and for taking the time to take our survey, we love to hear customer feedback. Here at INFINITI of South Bay, we strive to provide professional and quick service. We are happy that you had a positive service experience with us. Thank you for your business! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review online about your experience here at INFINITI of South Bay. We have a great team that works hard to make the service process simple and quick. So glad you had a great visit. We thank you for visiting us and we would love to work with you again for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Delicia, Thank you so much for taking the time to review your service experience with us! We are happy that you have no complaints about the dealership, we work very hard to provide exceptional customer service to ensure that our clients are satisfied. We try our best to make the servicing process as quick and professional as possible, thank you for recognizing our hard work. Thank you for choosing to visit us, we would love to work with you again in the future. Carlos Robles Service Manager INFINITI of South Bay