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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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August 18, 2022

The dealer was supposed to change window blades. Did not do. Was suppose to give us an estimate on price for trade in. Didn’t do. Said they took pictures and would send a quote since they didn’t do More

by MICKEY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2022 -

INFINITI of South Bay responded

Mickey, Thank you for detailing where we fell short. We will check on how we missed the wiper blades, our most sincere apologies. And as for the estimate on the trade, we will follow-up with our teams to see how the hand-off was missed. We certainly are interested in trades. We appreciate your business and your feedback. Carlos Robles Service Manager INFINITI of South Bay

August 18, 2022

Service took longer than expected and the unexpected cost for a radiator no notice in car More

by PRESIDENT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ever Villalobos
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Aug 27, 2022 -

INFINITI of South Bay responded

Thank you for your candid feedback on your service experience here at INFINITI of South Bay, We apologize that your service took longer than you expected, please understand that repairs are not an exact science and in your case there was more to the repair than initially expected. However, there is no excuse that there was inadequate communication. We strive to keep our clients informed and it looks like we fell short. Thank you for allowing us the insight to improve. Carlos Robles Service Manager INFINITI of South Bay

August 14, 2022

My service n my manager is awesome,, precessional, explains most service needs completely and very accommodating to my availability More

by BONITASMITH15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

INFINITI of South Bay responded

Thank you for your positive feedback! It is good to hear that you had exceptional customer service while at our dealership. Thank you for choosing INFINITI of South Bay; we sincerely value your business! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

August 14, 2022

Repair job done well and on time. Cost at $3,800 expensive but that was the estimate and I approved it, Ever was informative and responsive and courteous. I also like Edson. More

by JOSEPH K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Aug 14, 2022 -

JOSEPH K responded

Repair job done well and on time. Cost at $3,800 expensive but that was the estimate and I approved it, Ever was informative and responsive and courteous. I also like Edson.

August 12, 2022

I took my car back for the 2nd time for my back passenger wheel for them to scrape off all that glue or adhesive they left on it, but they still didn't remove it like I asked. I had to try to use my fingerna More

by FRANCIE JONES
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2022 -

INFINITI of South Bay responded

Francie, Thank you for your feedback! We are so sorry that you were not completely satisfied with your visit. If you ever have any questions or concerns, please never hesitate to reach out, and we will do what we can to fix it. Thank you for your review and for your recommendation! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

August 12, 2022

Edson is an excellent customer service representative. .He takes care of his customers.Thank you Edson. .. More

by GEO.WAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2022 -

INFINITI of South Bay responded

So glad that Edson took great care of you! We always love to hear that our customers had a great experience. Please never hesitate to reach out if we can do anything else for you! Thank you for your review! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

Aug 12, 2022 -

GEO.WAIN responded

Again, thank you!

August 12, 2022

I’m not sure why I’m receiving another survey request when I clearly have already detailed my dissatisfaction with my last service. More

by DMACH123
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
I played phone tag with Kayla and Carlos, but never got any resolution
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Aug 27, 2022 -

INFINITI of South Bay responded

Our apologies that you were not satisfied with your service. We would like to address and resolve your issues. However, we cannot locate your client record with this review user name. Please contact me personally at 310-325-5555 so that we can resolve your concerns. Thank you. Carlos Robles Service Manager INFINITI of South Bay

August 12, 2022

Way better than Infiniti DTLA. Their service was fast and on time. No long lines like DTLA More

by FINN_IP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

INFINITI of South Bay responded

Finn, So glad to hear that you were satisfied with the quality of the service you received! We are pleased to hear that you were happy with your experience with us here at INFINITI of South Bay. Thank you for your review, and we look forward to your next visit! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

August 11, 2022

Great staff, service and facility. They took my car in at my appointment time, cleaned my car and it was ready earlier than the time promised. More

by LISAT29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
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Aug 11, 2022 -

INFINITI of South Bay responded

Lisa, Thank you for your review! We appreciate your positive comments about our staff and facilities. We are happy that your experience here at INFINITI of South Bay was a good one! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

August 11, 2022

Edson constantly goes over and beyond to make sure that I am completely satisfied. I will continue to go back. More

by CRTR414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2022 -

INFINITI of South Bay responded

Thank you so much for your review! We are so happy that Edson helped make your experience great and that you were completely satisfied. So glad to hear that you will continue to come back. Please let us know if there's anything else we can do for you! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

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