INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Jaun, We appreciate the great review, thank you! While there are many factors to delivering an exceptional client experience, communication is key. I'm glad that you were kept informed during your visit and that we communicated well. Thank you for recognition of our waiting area, we've worked hard to provide the luxury experience that many of our clients are use to in their own homes. We appreciate your business, thank you. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Dadbod, Thank you for the feedback on pricing and service friendliness. If you feel that prices are high it sure would be more palatable if you were at least greeted with a smiling face, we get it. Please check around and you'll find that our prices are very competitive... especially when you apply any one of the dozen or more coupons we offer on our website. Please be sure to check back often as they change monthly. We will speak with Jerry so that he understands that every client should be greeted with a smile. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Jim, Thank you for your feedback on your last service visit with your service advisor Edson. We are pleased to learn that Edson was able to help make the appointment process easy and that you found our prices to be fair. Please also remember to check our website for service coupons and special offers. We rotate them monthly so be sure to check back often. We appreciate your business and great customers like you. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Michelle, Thank you for your positive review inspite of the confusion on the length of the free oil changes. I'll ask my Service Manager Carlos Robles to look this up for your year and model to make sure that there was not a mistake. Thank you for your business, and your patience and understanding. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Lianac, We are glad to hear that Jerry was helpful, professional and made sure that your service was conducted in a timely fashion. Know that questions are the best part, the more we communicate the better our relationship grows. Thank you for your review and your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ricardo, It was so kind of you to leave us this great review, thank you. My team works hard to ensure that every client receives excellent customer service, and if is grately apprecaited when this is recognized. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are greateful for letting others know that you received great customer service at INFINITI of South Bay. Loaner vehicles are at a first-come first-served basis and it is always best to call in advance to ensure you have a loaner reservation. We are glad that we were able to get you into a loaner for your extended repair. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ichiro, We appreciate your feedback and are concerned that you continued to have an issue after service. I'll ask your Service Advisor to follow-up so that we can address any concerns. Thank you for your business and for your patience as we work to ensure your complete satisfaction. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Walker, We are so sorry you feel that way, what could have ever happened? We greatly apologize that you were not greeted in a friendly manner. Perhaps our process failed? Our process is to greet all customers when they arrive to drop-off their vehicle. We go though the onboarding process and the vehicle is put into queue. When people return to pick-up their vehicles they walk up to the service advisor counter and advise that they are there to pick-up their vehicle. Either way, we apologize and we will review your post with our team today. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so very much for recognizing the extra effort that Ever put forth to locate the used visor for your G35. It was great that we were able to get you in the same day and install the part. Glad you liked the hand-wash, there's nothing like a clean car. Carlos Robles Service Manager INFINITI of South Bay