INFINITI of South Bay - Service Center

INFINITI of South Bay responded

We love custmers like you! Thank you for telling us and others that we have a great team that provides fast and attentive service. So glad you enjoy our dealerhship. We appreciate your business and look forward to your next visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your feedback, point well taken and we will discuss this with your service advisor. We train that customer satisfaction starts with good communication and setting expectations and if that is not happening we are grateful that you let us know. Thanks for the positive feedback on appointment process. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Susan, We are so very sorry to see that you had difficulty with securing a loaner on your visit. Loaner vehicles are in limited supply, so we request that clients call in advance when a loaner is needed. This policy is posted on the "schedule service" section of our website. Because this was unclear to you, it may also be unclear to others. We will be sure to communicate this to all clients in our next newsletter as a reminder. Thank you for bringing this to our attention. Our obligation to you is to keep your vehicle at a level of safe and efficient operation. As such we will advise on maintenance and repair issues that may be due or coming due. It is always your option to take the recommendation or to pass. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Mark! It's great to see that you've chosen INFINITI of South Bay for your INFINITI service needs, thank you for your business. And, thank you for letting us know that your service advisor Edson keeps in communication with you during your visit on what your vehicle needs. Our service advisors understand that good communications results in high customer satisfaction. We appreciate your recommendation and that you took the time to leave such a positive review. Thank you, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey there Honey Nutt, Thanks for letting everyone know you thought our lounge area was sweet! As a luxury brand, we try to make our environment as cool, clean an comfortable as if you were in your own home. Thank you for your business and for taking your personal time to leave such a kind review. Kelvin Bratcher' Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Vee, Thank you for the great review on your experience with Edson and thank you for letting us know that he communicated well. Our goal is your complete satisfaction and we have found that that starts with good comunnication and complete tansparency. We appreciate your business and your loyalty. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Jaun, Thank you so much for taking your personal time to leave a review telling everyone you received great service from your service advisor Edson. It is very helpful and comforting when the service advisor explains every step of the process that is going to be taken. We recognize that this level of communication is paramount to delivering exceptional client service. Thank you for recognizing this effort. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Padrica, Thank you for taking your personal time to leave us such a great review. And thank you for letting us know that Carlos did an excellent job. As our Service Manager he works hard to make sure that all clients that visit our dealership receive an exceptional service experience. We appreciate your business, and your blessing - thank you! Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Pat, We apologize for the mix-up, and it is so kind of you to be understanding that mistakes do happen. We appreciate the time you took to provide us feedback and we thank you for your loyalty and your business. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your great review and your feedback on your service advisor Jaime - and our receptionist too. It's important to be greeted with friendly faces and a smile. And thank you for the alert on the situation with the water, we have sent someone to replenish our stock. We appreciate your loyalty to us and our team here at INFINITI of South Bay. Kelvin Bratcher Principal & General Manager INFINITI of South Bay