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INFINITI of South Bay - Service Center
Torrance, CA
1,460 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,460 Reviews of INFINITI of South Bay - Service Center
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December 14, 2022
They were very nice and professional, however the business practice of needing them to scan a code on my car to tell me whats wrong costing $200 is pretty messed up. Especially when the answer was no business practice of needing them to scan a code on my car to tell me whats wrong costing $200 is pretty messed up. Especially when the answer was nothing, but then I had to spend $200 on some 'recommended' items just to not lose that money. My biggest problem was that my front seat wouldn't move forward or back, after reviewing the problem, they said it was likely the battery for the electric chair but it couldn't be fixed without taking it apart so it would cost 2K. To get my seat to move. Then unrelated I took my car to somewhere else, they recommended a new car battery (for about $150) and when they put it in, guess what??? The chair moved again. I cannot believe the experts at Infiniti didn't even recommend checking this. I will never take my car back to a dealer where they try to upcharge me for everything and recommend things I don't need. More
by SDDOGG
Verified CustomerEmployees Worked With
I dont know who I worked with
December 11, 2022
Courteous, professional, discuss service and repairs needed before performing services. Very efficient and prompt service needed before performing services. Very efficient and prompt service More
by Nitab
Employees Worked With
December 08, 2022
I really like coming to South Bay Infiniti for all of my car service needs. Everyone is professional and friendly! Thanks Team!! car service needs. Everyone is professional and friendly! Thanks Team!! More
by DARLISA.ASHER
November 19, 2022
Twice I have made appointments for my car specifying I would wait for it only to arrive at the dealership and find the way it would be 4 to 5 hours. Results of multi point inspection are not always consi would wait for it only to arrive at the dealership and find the way it would be 4 to 5 hours. Results of multi point inspection are not always consistent. More
by EARLTJOHNSON
Employees Worked With
November 15, 2022
Outstanding customer service at this location, from beginning to end. You feel welcomed the minute you arrive. beginning to end. You feel welcomed the minute you arrive. More
by AGBRAVO2002
Employees Worked With
November 11, 2022
Great and helpful service, was well informed of what my car needed and was taken care of quickly. Edson was very helpful! car needed and was taken care of quickly. Edson was very helpful! More
by EDY.ABBEY
Employees Worked With
November 11, 2022
Excellent quick service. I’m always satisfied when my car is finished and love the Starbucks codes machine while I wait for car. I’m always satisfied when my car is finished and love the Starbucks codes machine while I wait for car. More
by YOUNGLOS647
Employees Worked With
Ever Villalobos
November 10, 2022
This dealership received my car with open arms right after it got towed off the freeway. They diagnosed the problem quickly and repaired it the same day. Also, they arranged transportation for me to g after it got towed off the freeway. They diagnosed the problem quickly and repaired it the same day. Also, they arranged transportation for me to get back and forth to work. The process was as smooth as could be. Edson was highly communicative throughout and a pleasure to work with. More
by smp5502
Employees Worked With
