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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,484 Reviews
Call Service Center (310) 341-4462

1,484 Reviews of INFINITI of South Bay - Service Center

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March 22, 2025

Edison did a great job being clear and concise. As well as professional during the entire visit! More

by Ernest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2025

Almost no interaction during my visit. I asked about replacing my radio because the CD player no longer works. Never got a price. Got my evaluation via text not in person even though I w More

by MANDERSON5556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2025

Very helpful and kind let me know about what needs to be fixed on my vehicle More

by Bewaremydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2025

Jaime and staff were very professional and they explained entire process. Very happy with service I received. More

by mariomagana74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 15, 2025

I'm very pleased with the serviceman dept. along with service work performed on my car and cost excellent. More

by JAJHOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

INFINITI of South Bay responded

JAJHOSS, We are so glad that you're pleased with our service department and the work performed, and that the work we do is at an excellent cost. Let us know what it takes to get us to Five Stars and we'll do it! Thank you for your business and for choosing INFINITI of South Bay for your vehicle's maintenance and repair needs. Carlos Robles Service Manager INFINITI of South Bay

March 11, 2025

Great service and everyone was very kind. Jaime kept me informed about the pricing and time it would take to have the work completed More

by willie.maddesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

INFINITI of South Bay responded

Hi Willie! Thank you for taking the time to share your experience. I’m glad to hear you received great service and that Jaime kept you informed every step of the way. Jamie is always going above and beyond to provide our customers with the best experience possible. Thank you for your business and we look forward to serving you again in the future! Carlos Robles Service Manager INFINITI of South Bay

March 07, 2025

Thks for take care my car special thanks to Eddy for his courtesy professional always on time More

by Hue Lo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

INFINITI of South Bay responded

Hi Hue! Thank you for taking your personal time to leave this great review! I’m glad we could take good care of your car, and I’ll be sure to pass along your special thanks to Edson. His courtesy, professionalism, and timeliness truly make a difference. Thanks for stopping by and we look forward to seeing you again! Don't forget to check our website for service deals for your next visit! Carlos Robles Service Manager INFINITI of South Bay

February 26, 2025

Already did this! Please check your email! Check your email! Check your email! Check yourself email More

by alberry42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

INFINITI of South Bay responded

alberry, You bring up a good point. The review system software sends out reviews to all clients after service, but it's not intelligent enough to know if a client has already submitted a review. With all the new AI capabilities in the pipeline, let's hope this is something that can be fixed. In the mean time, thank you for your business, thank you for the great review, and we apologize for this inconvenience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

February 15, 2025

Attentive and listened to my concerns. Did not press on other services. Kept me informed and updated me when necessary. More

by ckremulla_w03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

INFINITI of South Bay responded

Thank you for this great review! I'm glad our team was attentive, listened to your concerns, and kept you informed throughout the process. Providing a stress-free experience without pressure is always a priority. Thanks for stopping by INFINITI of South Bay and we look forward to assisting you again! Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

February 15, 2025

Edson is the best! He helped with all my needs and got it done fast. More

by angelina.cervantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

INFINITI of South Bay responded

Hi Angelina! Edson is truly the best, thank you for your kind words! Our top priority is delivering quick and exceptional service, I am glad you had a great service experience with us. Thank you for your business and we look forward to having you back soon! Carlos Robles Service Manager INFINITI of South Bay

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