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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,639 Reviews
Call Service Center (310) 341-4462

1,639 Reviews of INFINITI of South Bay - Service Center

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September 18, 2025

Service representative are always available and very knowledgeable. One recommendation, to have snacks in the waiting here. More

by PALMDALEMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad to hear our service representatives are always available and knowledgeable, and making sure our guests get the help they need is always our goal. Looks like we must have run out of snacks during your visit, but next time be sure to check with our receptionist, she'll restock them for you! We really appreciate your feedback and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

September 16, 2025

I had an appointment set and sat in the dock waiting for someone to come for at least 15 minutes. It was during lunch time but if lunchtime was an issue, then they shouldn't schedule during that time. I h More

by erikaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 16, 2025

Great service. Everyone was polite and professional when taking care of my q60. Car runs great and smoother after taking it in. More

by JCLEVENGER1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 15, 2025

The service was efficient and the mechanical issue I was having with my car was resolved. The only issue I had was while I was waiting for my car, one of the attendants at the front desk was watching a vide More

by JSPENCER620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

INFINITI of South Bay responded

Hello J Spencer, Thank you for your feedback and for giving us a 4-star rating. We are truly sorry and concerned to hear about your experience in our waiting area. The behavior you described is unacceptable and does not reflect our values or the professional environment we strive to maintain. We are taking this matter very seriously and will address it with our team immediately to ensure this does not happen again. We sincerely apologize for any distress or discomfort this caused you and other customers. We appreciate you bringing this to our attention. Your feedback is invaluable as it helps us identify areas for improvement. We are glad that the mechanical issue with your car was resolved efficiently. We hope to provide you with a much better and more comfortable experience on your next visit. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

September 15, 2025

The dealership is always nice and clean and there is always prompt service and courteous representatives More

by TYJAYMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re glad to hear you consistently find our dealership clean and welcoming, with prompt service and courteous team members. Making sure every visit is a great experience is what we aim for, and it’s awesome to know it shows. Thank you for your loyalty and we look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

September 14, 2025

I came in for oil change and tire rotation. However, they didn't rotated my tires. Can't trust them. More

by 33668II
Recommend Dealer
No
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

INFINITI of South Bay responded

Hello, thank you for your feedback. We apologize for any miscommunication or disappointment regarding your recent service visit. We want to address your concern directly and find a solution. Please contact me directly at 310-325-5555 so we can look up your service records and confirm the details of your visit Additionally, we want to clarify that a tire rotation is not automatically included with a standard oil change. For future visits, please make sure to request a tire rotation when you check in with our service team, and we will be happy to include it on your repair order. We appreciate your business and hope to speak with you soon to resolve this. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

September 14, 2025

Received perfect customer service and advice and turn around tome was as promised. Will recommend South Bay Infinity to all driving excellence! More

by IZZIE462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2025 -

INFINITI of South Bay responded

Thanks so much for taking the time to leave this GREAT review! We’re thrilled to hear you received perfect service and that everything was done right on time. It means a lot that you’d recommend South Bay Infiniti to others, we really appreciate it! Can’t wait to see you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

September 12, 2025

Drop in service was prompt and friendly. I needed a ride home which was quickly provided as well. More

by JOHN.GiNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2025 -

INFINITI of South Bay responded

Hi John! Thanks so much for leaving this five-star review! We’re glad to hear that our drop-in service was prompt and friendly, and that getting a ride home was quick and easy. Making things convenient for our guests is always our goal. We really appreciate your feedback and can’t wait to see you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

September 12, 2025

Responsive but I had some struggle to book online. Not able to reach service dept after 6 pm on phone More

by CHINKATHY
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Sep 20, 2025 -

INFINITI of South Bay responded

Thanks for sharing your feedback! We’re glad to hear our team was responsive, though we’re sorry you had trouble booking online and reaching us after hours. We really appreciate you letting us know, and we’ll work on making the process smoother. We hope your next visit is even easier and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

September 11, 2025

Excellent service team, fast and professional. And they greet everyone like friends/family, very courteous. More

by DSLIANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2025 -

INFINITI of South Bay responded

Thanks so much for the awesome review! We’re thrilled to hear our team made you feel right at home and treated like part of the family. Providing fast, professional service while keeping things friendly is exactly what we aim for. We really appreciate your kind words and can’t wait to see you back soon! Carlos Robles Service Manager INFINITI of South Bay

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