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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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April 26, 2023

Professional, Efficient and timely. The team does a great job of showing attentiveness and customer service More

by TGALLETTI
Recommend Dealer
Yes
Employees Worked With
Edson
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April 20, 2023

Love the service and employees in the service department all around knowledgeable and helpful people More

by NANCID0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2023

The service was quick and easy. There was no waiting to drop off or pick up the car. Many thanks. More

by CARL_JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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April 17, 2023

The dealership couldn't address the navigation issues with my vehicle, that's not good More

by EDWARD.LOCKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Vargas
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Apr 29, 2023 -

INFINITI of South Bay responded

Edward, We looked back at your service ticket and there is no mention of questions on or service to your navigation system. Please call-in for an appointment so that we can address any concerns you might have. We apologize in advance for any inconvenience you are experiencing and please know that you have our good faith to help you with your navigation system in any way we can. Our number is 310-325-5555. We look forward to working with you to come to a resolution, Carlos Robles Service Manager INFINITI of South Bay

April 16, 2023

Jerry is the best I dealt will great advisor will continue to bring my vehicle. He made us feel very welcome and explained every thing in detail. More

by ANGELOROZCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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April 13, 2023

It is always easy to make an appointment. The staff is always helpful and friendly and the work is done right the first time. More

by BONSOIRLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

INFINITI of South Bay responded

Bonsoirlee, We are glad that it was easy for you to make an appointment, we appreciate that feedback as we have been recently reviewing our appointment processes and procedures. I'm pleased that Edson is being helpful and friendly in your interactions with him. He is a great guy and all of his clients love him. Thank you for taking your time to leave a review, and thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

April 06, 2023

The service rep was extremely helpful and informative about the resources available for the current and future upkeep of our car. Very personable as well. More

by ATHOMPSON555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
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Apr 29, 2023 -

INFINITI of South Bay responded

Very nice, thank you for the feedback that our service advisors were helpful and informative. Our commitment to you, our customer, is to help you keep your vehicle in top running condition. This is for the efficiency and longevity of your vehicle as well as for general safety. We are grateful that you are our client and we thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

April 03, 2023

Thank you, for always being courteous upon arrival! See you all next time! Ms. Shannon More

by Nedra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaz, Ever Villalobos
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March 24, 2023

The dealer is good place for business for a car sale man to have a job More

by RSENSTEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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March 15, 2023

Stole something out my car then didn’t fix it right the 1st not 2nd time it took a 3rd time and supervisor to get involved. The front desk advisory all cool though More

by IHEARTNEAL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever worked on my car gets a Neg 1000, Ever Villalobos
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Apr 28, 2023 -

INFINITI of South Bay responded

Thank you for alerting us to your situation. We had opened an investigation to identify what may have happened. In our research we were not able to identify what you are describing. We are not saying that it didn't happen, just that we could not identify anything with the information we have at our disposal and through the interviews we conducted. We offer our apology for not being able to come to a more definitive answer and are sorry for your loss. Carlos Robles Service Manager INFINITI of South Bay

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