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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews

1,460 Reviews of INFINITI of South Bay - Service Center

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December 11, 2018

Service was great Candice processed my service very quickly. Reviewed all inspection results with me and answered all my questions about the iphone interface. Could a More

by AKAZUOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 20, 2018 -

INFINITI of South Bay responded

The personal touch is so important in providing great customer service. Thank you for recognizing Candice for her attention in servicing your repair quickly, reviewing your results and advising on interface questions with the iPhone. Thank you for servicing your vehicle at INFINTI of South Bay and for time in posting your positive experience.

December 11, 2018

Great! Great service, friendly and easy to work. Had a loaner car available and made the process very easy. Very quick and easy repair! Thank you! More

by BAILEYSHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

INFINITI of South Bay responded

Great Service is a great endorsement. Thank you for sharing your positive experience at INFINITI of South Bay and with our star Service Advisor, Edson. We will surely pass along your review. We are here for any other quick and easy or hard and difficult maintenance needs, because we have INFINITI service technicians that can do the job right the first time. Thank you for your business.

December 10, 2018

Polite, Fast, great service. Customer service was very polite and helpful. Answered all my questions. Candice listen and made sure my QX60 was taken care of. I was very happy with More

by BALTASARGARIBAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 20, 2018 -

INFINITI of South Bay responded

What a great SUV, the QX60... our family is on our second one. Thank you for recognizing Candice for her polite and helpful service. We understand how important it is to listen and keep our clients informed. We appreciate your business at INFINITI of South Bay and are pleased to earn that you are happy with our service. Thank you.

December 10, 2018

Excellent service, exuberant prices The service representative was very courteous and knowledgeable. He offered a good discount, and I guess did all he could, but regardless of that pri More

by LETITCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

INFINITI of South Bay responded

Thank you for your positive review of the personalized service you received at INFINITI of South Bay, and the discount you received for your repair. Please check our website monthly for new service specials should you have any pending service needs. And, if you would like to get into a new vehicle, please know that now is the best time to buy. Thank you for your business and we look forward to providing a luxury experience in every visit you have at INFINTI of South Bay

December 08, 2018

Satisfied Nice waiting area. My service advisor was professional and thorough. I was in and out in less than 15 mins. I didn’t have to wait on the loaner vehicl More

by BROWNSTARR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

INFINITI of South Bay responded

Thank you for recognizing our nice waiting area, we recently renovated so that our clients could enjoy the INFINITI luxury experience. At INFINITI of South Bay you'll find a waiting area that has Starbucks coffee, danishes in the morning and snacks and cookies in the afternoons... plus, we have comfortable leather chairs and couches to help make you feel at home. We appreciate your business and recognition of our good customer service. Thank you.

December 07, 2018

Oil change All the employees were very helpful and friendly .Work was done in time I was told and handled very professionally. Merry Christmas and happy new year More

by JBRETT5755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you for the best review a 5 Star review of your experience at INFINITI of South Bay! We are glad you found that all of our employees were helpful and friendly and delivered as promised. Thank you for your business and Merry Christmas to you! Looking forward to seeing you again in the new year.

December 06, 2018

Recall service Very helpful friendly courteous service Wilson and the service department are definitely on point 👌🏼 Keeping them in mind next time I’m in the marke More

by FRANKIE.V21
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 07, 2018 -

INFINITI of South Bay responded

Hey Frankie! Glad to learn Wilson was so friendly, helpful and courteous during your visit to INFINITI of South Bay for a recall service. We have the best team of Service Advisors in Southern California, and great leadership from Thomas the Service Director. Please check back to the website often for new and pre-owned INFINITI sales, special offers and deals... and hopefully we can get you into that new ride soon. We appreciate your business, thank you!

December 06, 2018

AMAZING! I came in to get an oil change and Candice made it possible to be able to get my car during my lunch break. I didn’t have much time so the process bei More

by JENNC1689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you so much for our posting this great review of your expedient service at INFINITI of South Bay. We are glad that Candice was able to get you in and out quickly! We appreciate your business.

December 06, 2018

Awesome service I brought my q50 in for warranty work. Edson with service was extremely courteous and provided me with a+ service. He was very communicative and exp More

by MAXQGENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

INFINITI of South Bay responded

A+ Awesome Service! How's that for a glowing recommendation!?! Thank you kindly for such a positive 5 STAR review of INFINITI of South Bay, the best INFINITI dealership in Southern California. It feels great when your Service Advisor actually "advises" you and keeps you informed along the way, doesn't it? We are so glad you found those qualities in Edson. Thanks for taking the time to post your review and thank you for your business.

December 05, 2018

40k service Edson took care of everything. He had the loaner car ready called me regarding recommended additional service and used coupons to help save me $$. Tha More

by GTACHIBANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you for coming to INFINITI of South Bay for your 40K service. We are grateful to Edson for his excellent customer service, we are glad he took good care of you. We update service specials monthly, so please remember to check our website often. Thank you for taking the time to post online about your positive experience.

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