INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Mika, Thank you for your feedback and we apologize for any misunderstandings. Please know and please trust that we sincerely have your best interests in mind. Your brake fluid was at "yellow" indicating future attention. Brake fluid should be changed every 20.000 miles or 2 years. You had your fluid changed in April of 2022, so you still have some time on this service. We never want to over charge our clients or recommend services that are not needed. This was an alert that this is needs future attention. It is recommended that you change your engine air filter and Jaime will call to see if we can get you back in for this under our EXPRESS SERVICE. This will help your engine run more efficiently. We appreciate your business and your feedback and look forward to resolving any concerns. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the compliment on the cleanliness our our dealership. We work hard to provide a luxury experience for our INFINITI clients. Jaime is one of our best Service Advisors and makes the time to explain and communicate. We are glad that you found him to be friendly, helpful and knowledgeable, there couldn't be a better compliment. We will be sure to share your feedback with Jaime and the team. Thank you for choosing INFINITI of South Bay. It's great having clients like you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We see Edson and Jerry were your Service Advisors on your most recent visit. Thank you for letting us know that they have been providing a consistent level of exceptional service. My team works very hard at doing the right thing for our customers every time and as the department manager, it is awesome to hear that they are doing well. We appreciate your business and we appreciate you as a client. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Juned, Thank you for sharing here on DealerRater that we provided excellent and fast service. We truly aim to deliver an exceptional client experience and when we read feedback like you have provided it gives our efforts and our jobs clear validation. Thank you for being our client and thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a great review of your experience here at INFINITI of South Bay with Edson! Thank you for calling-out your Service Advisor by name so that we can recognize his performance. We hope that you continue to choose us for your service needs and we would appreciate your continued business. Thank you for your review. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sharon, We all appreciate your time in recognizing our service team of Edson, Ever, Jerry, Jaime and Felix in that they provided an OUTSTANDING experience! That is a welcomed and appreciated accolade, thank you. We are pleased to learn that you have been happy with our service, that we have completed your service in a timely manner and that our team has been helpful. As the department manager, it makes me feel confident that we are delivering. Thank you for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Shanita, We apologize for the delay. Larry has been out on vacation and is returning today. We'll make sure he calls to assist you with trading-in your vehicle. You can reach Larry directly at 310-891-6229 if he doesn't get to you first. Thank you for understanding and thank you for your patience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Brooke, We are so pleased to learn that Ever provided great service during your recent visit. If there is ever anything we could do to serve you better, please let us know before you leave so that we can made it right. We love clients like you and thanks for choosing to service with INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

BOBROSENBAUM responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

INFINITI of South Bay responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

INFINITI of South Bay responded

Jason, Thank you for the 5-STAR review and for your straight-forward and candid comments. Our job is to maintain your vehicle so that it is save for your and your family and so that it runs efficiently so that you can enjoy your ride for years and years. We will only advise on moving forward with repair or maintenance if it is absolutely needed or necessary. If it is not, we will tell you you can wait. Honesty and Integrity, that is what you'll find with my team. Carlos Robles Service Manger INFINITI of South Bay