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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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October 22, 2023

very polite, courteous customer service. the staff overall are accommodating, knowledgeable and very profession in their mannerism. More

by LYBUCKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Oct 24, 2023 -

INFINITI of South Bay responded

What wonderful feedback! Thank you for such great accolades... polite, courteous, accommodating, knowledgeable and professional. That nails it and is exactly what we stive to achieve every day! We appreciate the time you took to leave this review, it was so very kind and thoughtful of you. Thanks, Carlos Robles Service Manager INFINITI of South Bay

October 22, 2023

Great customer service and attention given by Jerry. Will absolutely return for any service needs. More

by rondalrollin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Ginossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks Aldo for taking the time to explain my Extended Service Contract. , Jerry Vargas
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Oct 24, 2023 -

INFINITI of South Bay responded

Thank you for letting us and others know that Jerry provided exceptional client service during your recent service visit to INFINITI of South Bay. We appreciate your recommendation and your loyalty. It's great to have clients like you! Thank you, Carlos Robles Service Manager INFINITI of South Bay

October 16, 2023

I appreciate the assistance given to me with my service for my car Infiniti. So glad I was accommodated with my light fixed as well More

by She
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

INFINITI of South Bay responded

We are so pleased to learn that INFINITI of South Bay was able to take care of all of your service needs. Your service advisors Edson and Jaime truly do give their best for client satisfaction each and every day, and it is really reconfirming to hear when those efforts are appreciated. Thank you for taking your time to share your thoughts and thank you for your loyalty! Carlos Robles Service Manager INFINITI of South Bay.

October 16, 2023

Awesome service team. Very welcoming and great communication from advisors. Love the pics attached as well when getting things repaired More

by RIVERASAM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Jerry Vargas
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Oct 24, 2023 -

INFINITI of South Bay responded

We are really excited to hear that you think your service with Ever and Jerry was amazing! That is so great to hear. These guys work hard on that desk every day as the go-between with the mechanics and our clients to make sure that repairs are done correctly and on-time. I will be sure to share your feedback during our next morning roundup. Thank you for taking your time to be positive, thoughtful and caring. Carlos Robles Service Manager INFINITI of South Bay

October 12, 2023

Jerry Vargas was a great service agent and has been since all the times I came to that location More

by KDAY365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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Oct 13, 2023 -

INFINITI of South Bay responded

KDAY, It is so nice of you for recognizing the efforts of your service advisor Jerry Vargas, he is such a great client advocate. Your loyalty is appreciated, as this is the South Bay way. We strive to develop long-term relationships with our clients by proving ourselves and in delivering time after time. Thank you for choosing us. Carlos Robles Service Manager INFINITI of South Bay

October 05, 2023

The things on my vehicle that I needed fixed are still not working correctly. I feel like I purchased a lemon. More

by LLAGISELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Oct 13, 2023 -

INFINITI of South Bay responded

We cannot tell by your name on this review who you are. We would like to resolve any concerns that you have. If you could please call us at 310-325-5555 we would be glad to address and resolve any of your concerns. Thank you for the opportunity to serve you better. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

October 02, 2023

Amazing team and dealership and would recommend them to anyone. I appreciate your service. Thanks More

by ONEOFTHEGIFTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Ginossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
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Oct 13, 2023 -

INFINITI of South Bay responded

Gifted, It is such a blessing to be gifted, and we appreciate your review letting us know that we made you feel this way. Our team works hard every single day to deliver an exceptional client experience to all of our clients, and it means so much to us when this is recognized. We appreciate your business and your loyalty to INFINIT of South Bay. Carlos Robles Service Manager INFINITI of South Bay

September 08, 2023

Mr. Ever is a great Infiniti representative for when you need to take your vehicle for service. As for the Sales Department it’s for sure Kas he the man he not only make the purchasing process smooth but he More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Sep 30, 2023 -

INFINITI of South Bay responded

Richard, What a great review, you can tell it came from your heart! Above and beyond is what we strive to achieve, it is thrilling to me personally to learn that we hit the goal. Thank you for the amazing recognition of two of our great employees, Kas in Sales and Ever in Service. We are gratefully to have you as a client and we thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

September 08, 2023

I usually have a great experience at the dealer but I was put off by how Edson responded when I called in asking about a wheel lock I never received when I purchased my vehicle back in 2021. I had asked if i More

by MIK2359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

INFINITI of South Bay responded

All the great history and the relationship we have together, ruined with a two star review. Well we can't let it end there, your business is too important to us. Please call to arrange payment for shipping and we'll gladly send you a wheel lock. Thank you for your business and we can't wait to see you on your next trip from Pasadena! Carlos Robles Service Manager INFINITI of South Bay

September 08, 2023

I don't like this dealer, but Edson is a really good man. He is very nice and patience. More

by 33668II
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

INFINITI of South Bay responded

Well thank you for the great review of Edson, but it looks like the rest of us have some work to do. I'd appreciate a call to let me know how we could do better. You can reach me at 310-325-5555. Thank you for the opportunity to improve. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

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