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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews

1,460 Reviews of INFINITI of South Bay - Service Center

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January 14, 2019

The greatest excellent service that I have ever received fro Because I have been going to the dealer for well over two years each and every time that I go I get the best possible service that I can get an that More

by BettyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

INFINITI of South Bay responded

Betty, Thank your for the greatest excellent service review you have posted online, We appreciate your recognition of Edson and the entire team at INFINITI of South Bay. We sincerely appreciate your loyalty as a client and look forward to providing an exceptional experience in your visits to come. So glad to learn of your endorsement of the professional customer service you received.

January 14, 2019

Good, but didn't call me. The building is great, people are friendly. Not sure why only one of the three people behind the service desk could help me when the other two were no More

by RSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 16, 2019 -

INFINITI of South Bay responded

Thank you for leaving such a positive review in spite of the lack of attention of our team. It is a fine line between being attentive and over attentive. We never want to be over demanding or upselling or over engaged, yet it appears that we could have done better. Our service team is directed to to engage our clients throughout the service process to ensure our clients are knowledgeable on their service status. We only hope we can provide better service on your next visit. Alerting this to the team, and in the mean time, we appreciate your understanding and patience, Thank you.

January 13, 2019

Engine Systems Maintenance Two important engine component areas were diagnosed and expertly repaired. My service technician was thorough and my service advisor, Wilson Chihuahu More

by Bobbyg37S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Caron, Wilson Chihuahua
Jan 16, 2019 -

INFINITI of South Bay responded

BobbyG, So cool to learn that our service team at INFINITI of South Bay was able to expertly diagnose and repair your vehicle. Wilson was great in helping to make sure your repair was affordable, and also please remember to check out online service coupons that are updated monthly We look forward to your next visit and sincerely appreciate your business. Thank you..

January 12, 2019

Great Service! This is the second time I set up an appointment with Edson and he is just great. He is so helpful when it comes to scheduling my service appointment a More

by YESSIEV123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

INFINITI of South Bay responded

YessieV, Thank you for your positive Five Star review of Edson and your service experience at INFINITI of South Bay. It is good to know that our training is paying off in that your found our team to be efficient in scheduling your appointment and informative during your service. Apologies that we were not able to wash your car this time, yet we appreciate your recognition of the great car wash we performed on your last visit. We love positive and appreciative clients like you and look forearm to your next visit. Thank you!

January 11, 2019

One of those funny little issues. A hissing sound from the rear seat speaker with air coming out was determined to be from the seat heating/cooling switch accidentally turned on. More

by MBUSMAN04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego - technician, Ever Villalobos
Jan 16, 2019 -

INFINITI of South Bay responded

Ha! Such a real annoyance that turned out to be a little problem. So glad that we were able to diagnose it quickly, as sometimes these little mysteries are hard to find. Thank you for your positive review of your service experience at INFINITI of South Bay and our Service Advisor Edson. We appreciate your confidence of our team at INFINITI of South Bay,

January 11, 2019

Warranty Candice was great again. Greeted me with a smile. She provided me with a loan car. Got me in and out quickly. Infiniti of South Bay 👍👍 More

by MARIOGU99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Schweizer, Candice Roxas
Jan 16, 2019 -

INFINITI of South Bay responded

Mario, We are most appreciative of your Five Star review of your experience at INFINITI of South Bay. And, thank you for recognizing your Service Advisor Candice and our General Manager Rob. Loaner vehicles are limited, so we are pleased to learn that we were able to provide one during your visit. Thank you for your business and we look forward to seeing you again.

January 09, 2019

Everyone was very polite n helpful. Mr Trujillo showed experience in answering all my questions and made me feel comfortable. This experience gave me encouragement to use your services a More

by GORICKETTSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

INFINITI of South Bay responded

We appreciate your 5 Star review of INFINITI of South Bay and your experience with Edson, our star Service Advisor. What is most important to us, is that we were able to improve on your first experience to do better. Thank you for your purchase and know that our team can be trusted to provide the same great service experience for years to come. Thank you!

January 08, 2019

Oil change Candice the service advisor was great 👍! She got me in and out quick. She was super nice and addressed all my questions quickly. Two thumbs up. More

by MARIOGU99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Schweizer, Candice Roxas
Jan 09, 2019 -

INFINITI of South Bay responded

Thanks for the two thumbs up and the Five Star review of your service experience with Candice - she's the best, isn't she!?! Thanks also for recognizing our new General Manager, Rob Schweizer. Rob has previously INFINITI experience, so he knows the product well. But what's more, Rob has a great philosophy of always putting the customer first. Thanks for recognizing us online!

January 07, 2019

Great Customer Service I have been a customer since I purchased my car in 2007, the staff treats me well with professionalism and courtesy, and I appreciate it. More

by SYM0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 09, 2019 -

INFINITI of South Bay responded

INFINITI of South Bay loves to provide its customers great service - there isn't a more important goal! Thank you for being a client for now over 15 years. We appreciate your loyalty, and the time you took to share your positive experience at our dealership with others. Thank you!

January 07, 2019

Great shop in South Bay Edson from service department was great. I feel blessed to live so close to a business that operates with such character and integrity as Edson More

by rubizi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

INFINITI of South Bay responded

Rubizi, Our team here at INFINITI of South Bay is very appreciative of your recognition of Edson's character and integrity, especially when our clients' interaction with personnel is creates a direct reflection on our business. We are blessed to have such an appreciative client and look forward to continuing to providing service with integrity. Thank you for servicing your vehicle at INFINITI of South Bay.

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