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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews

1,460 Reviews of INFINITI of South Bay - Service Center

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March 11, 2019

Easy breezy Was there for the 1st time since my dealership was closed, and I was very impressed with the level of service. It was quick and service was top notch. More

by OLIVAMAGGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember but everyone working was friendly
Mar 12, 2019 -

INFINITI of South Bay responded

We strive for fast and efficient service here at INFINITI of South Bay, and as such, are so pleased to see your headline of "Easy Breezy"! Thank you for your great review and for your recommendation. We look forward to your return.

March 10, 2019

Terrible customer service It’s like pulling teeth to get a rental car. I always feel like I’m inconveniencing service rather than them going out of their way to make me comfort More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
Mar 12, 2019 -

INFINITI of South Bay responded

Getting a loaner vehicle should not be an inconvenience, and we are sorry that you found it a struggle. Loaner vehicles are planned in advance and dependent on the service. If your vehicle will need an express service item as detailed under that "Express Service" area under the service tab of our website we can get you in and out quickly. Or, if your vehicle needs an extended maintenance or service repair we kindly request that you schedule a loaner vehicle in advance by calling your service advisor. We are hopeful that we can accommodate your needs on your next visit.

February 28, 2019

Service Edson Trujillo was incredible. Helpful, truthful, punctual. Amazing employee. My car was returned perfect and clean. And I was extremely satisfied wit More

by PAULASOUTO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2019 -

INFINITI of South Bay responded

Such a positive review - Thank you! It is so great to learn that Edson was helpful and punctual with your service experience and that you are satisfied with the service he provided. On behalf of all of the service team here at INFINITI of South Bay, we appreciate your time in recognizing a member of our team and for your business. Thank you.

February 26, 2019

Great service Quick and easy, no problems. Just had a minor service. My service writer put down what my car needed and it was performed good. Great job! More

by CLYDE.IWATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Feb 28, 2019 -

INFINITI of South Bay responded

Mr. Iwata, Thank you for your time in posting this positive review of your service experience here at INFINITI of South Bay. We are appreciative that your have recognized Everado for a good performance and great job. We appreciate that you have chosen to service with our team at INFINITI of South Bay.

February 11, 2019

Great service Everyone encountered was very helpful and attentive from the beginning to the end. Will definitely be returning to this location vs Cerritos. Much bet More

by LESLIE5868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 12, 2019 -

INFINITI of South Bay responded

Thank you for the great review of your recent service experience at INFINITI of South Bay. Our team prides themselves in being helpful, informative and attentive, and you can expect this same great exceptional service on each and every visit. We often receive reviews comparing us to other local dealerships, and it's our people who make the difference. Thank you for taking your personal time to share your experience online. We appreciate you and we appreciate your business.

February 08, 2019

Great Service I called the service department and talked to Winston. Winston was very knowledgeable and and his customer service is impeccable. I would recommend More

by LILPRENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 12, 2019 -

INFINITI of South Bay responded

Thanks so much! How nice of you to recommend everyone to INFINITI of South Bay for their service needs. We do feel we have a pretty special team of service advisors and technicians. Thank you for calling out Wilson for his impeccable customer service and his depth of knowledge. And, thank you for taking the time to be so kind. We appreciate you.

February 07, 2019

Quick Sevice. Great service in a timely manner. Edson was very friendly and informative about the service that was being performed. Car was clean when it was picked More

by STEVE_STASIEFSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

INFINITI of South Bay responded

Steve, There's nothing like good friendly and informative service, is there? Edson sure comes through in this area. And, there's nothing like a nice clean car. Thank you for recognizing the great hand-car wash and vacuum that we provide at INFINITI of South Bay with any service. We appreciate your business, thank you for taking the time to post your feedback online.

February 07, 2019

Had to eat an inspection Great service , the destination time was correct for me to wait and everything was taken care of . And something else was wrong and got notified shor More

by ALFONSOGARCIA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

INFINITI of South Bay responded

Thank you kindly for your 5 Star review of Edson and your recent service at INFINITI of South Bay. Our pledge to our customers is to do what we promise and when we promise it! Great to hear that Edson took care of your needs and brought items to your attention. Following regular maintenance helps keep a vehicle in tip-top shape and avoids costly repairs in the long term.

February 06, 2019

Servie Edson always helps me out right away. Something happened to my car while driving and he walked me through it on the phone! He gave me amazing road sid More

by MONIKA.ODEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2019 -

INFINITI of South Bay responded

Monika, Thank you for taking your personal time to recognize the excellent client service that Edson provided. We have all been at that point some time when our vehicle needed attention and we didn't know what to do. Thank you for relying on INFINITI of South Bay and our star Service Advisor for assistance. We appreciate your business and your confidence in our service.

February 06, 2019

Service advisor Wilson is the best!! Very helpful guy and always makes time when you call with any concerns. I own two Infiniti and I take them both to Wilson because I know he will make More

by Fwish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Feb 07, 2019 -

INFINITI of South Bay responded

Third straight review for Wilson's excellent client service! There seems to be a pattern here. We are most grateful for your confidence in Wilson and that you have chosen to service both of your vehicles at INFINITI of South Bay. We'll be sure to pass along your positive comments. Thank you for your kindness.

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