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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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May 01, 2019

One Less Thing for me to Worry About! From day one Candice has been nothing but the best to my son and I on all levels! I Won’t go anywhere else! Thank You For all of your help... More

by NUNUSMOM1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

We appreciate your loyalty to Candice here at INFINITI of South Bay, and we're pleased to hear that she has treated you and your son so well. We consistently see positive reviews for Candice and have learned to appreciate her more and more with every new review we receive. Thank you for your business, your loyalty and for taking your personal time to post such a positive review.

April 30, 2019

Very helpful and very professional attended me imidietly and took care if everything that needed to be done ,,,i only see candice and edson the other guys are not More

by RKUGEL1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for your 5 Star review and for recommending Candice and Edson here at INFINITI of South Bay. It is reassuring to know that you found their service to be helpful and professional. We likewise appreciate your feedback on the other service advisors and will have Candice and Edson be role model examples for them. Thank you for servicing your vehicle at INFINITI of South Bay,

April 28, 2019

Fantastic supper team Team took care of my issue with the key FOBs immediately & showed me how to replenish batteries for the next time around. Also washed & cleaned car. More

by BBPINATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Wilson Chihuahua
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Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for sharing online that the service you've received at INFINITI of South Bay is the best you've ever had from ANY dealer! That's a huge compliment - thank you, thank you! Glad to have been able to resolve the key FOB issue. Looking forward to your next visit. We appreciate your business.

April 28, 2019

Breaks service Edson Trujillo took care of me with kindness and professionalism. My car was done in less than a day and it was given back to me impeccable. Great ser More

by PAULASOUTO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for your awesome review of your service experience here at INFINITI of South Bay. We appreciate your recognition of Edson for being both kind and professional and are pleased that your vehicle was repaired properly and completed as promised. Thanks for your recommendation and your loyalty. We love our loyal clients, thank you!

April 24, 2019

My car Great service. Courteous and helpful staff. The people in service were attentive to my needs. Whatever problems arise, I know I can approach them conf More

by DMISRAJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Wilson Chihuahua
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Aug 03, 2019 -

INFINITI of South Bay responded

Kudos for Wilson and Everado for their great service in being attentive, courteous and helpful. It is great to hear that you are confident in their expert advice. You can trust that we will never oversell, but that we will recommend what is necessary to maintain a safe and efficient car. Thanks for your recommendation and review, and thanks for serving your vehicle at INFINITI of South Bay.

April 23, 2019

Awesome Customer Service Edson is very patient, and helpful compared to the other rep that was there. I waited for Edson to assist me for he took the time to properly explain More

by SAACHAAGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for posting online that you received "Awesome Customer Service" from Edson here at INFINITI of South Bay. And, we appreciate your recognition that Edson is never pushy. We only recommend maintenance or repairs that are needed to keep your vehicle safe and running smoothly. Compliments to Edson for listening to the client, explaining and providing sound advice. We appreciate your business - thank you!

April 23, 2019

Inf G35 Couoe gets much needed TLC After 12 yrs of service, my G35 Coupe began to give me major problems, but Edson at SoBay took care of it and me while it was out of commission. Thx a More

by SHAQUANA.HALL Pounders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

Thanks for your positive review of your service experince here at INFINITI of South Bay with Edson. Unfortunately when vehicles hit this age and mileage they do begin to have higher repair and maintenance needs. We are glad we were able to help get you back on the road again. If you'd like to stop the headaches of higher maintenance costs, then please know that we have many great promotions on new vehicles with new vehicle warranties. Or, try our Certified PreOwned Selection for warrantied preowned inventory. We'd be glad to help get you in a new ride.

April 21, 2019

Fast and Friendly service I got an oil change, new wipers, and tire rotation all in about an hour and a half for less than $150. Good work and good prices. More

by AngelaMV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for recognizing that you'll get good prices on your vehicle maintenance and service needs here at INFINITI of South Bay. When you look at the quality of the work we do, by qualified and trained technicians, you'll find our prices to be fair and reasonable. What's more, with our certified technicians you'll get service done on time and right the first time. We are glad we were able to get you in and out of there with our INFINITI Express Service. Know that no appointment is needed for our Express Service services such as Oil Changes, Tire Rotations, Engine Air Filters, or Cabin Filters.

April 18, 2019

Always a pleasure! I have always had excellent service and the communication is alway great with good explaining! I Would recommend to anyone and will be going back. Ma More

by ONELUV4756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Aug 03, 2019 -

INFINITI of South Bay responded

Always a pleasuring having you in for service too... thank you for your positive review and recommendation. We appreciate your loyalty. And what a great tip for all clients - "Make an appointment if you don't want to wait." It's simple and easy to make an appointment online at infinitiofsouthbay.com/schedule-service/ Or, if you'll need a loaner vehicle, we recommend you call your service advisor in advance at 310-325-5555. Thank you for servicing your vehicle at INFINITI of South Bay.

April 09, 2019

Excellence in Service Scheduling appts at Southbay Infiniti is ALWAYS easy, the service from the intake process on is prompt and courteous and the work ALWAYS done in a tim More

by VALBURS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Report | Print
Aug 03, 2019 -

INFINITI of South Bay responded

Thank you for letting us know we provided "Excellent Customer Service" during your visit to INFINITI of South Bay. We appreciate that you have recognized Edson and Everado in your review and how they helped make your visit exceptional. We appreciate your business and your loyalty - thank you for the last 7 years together.

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