INFINITI of South Bay - Service Center

INFINITI of South Bay responded

We provide an estimate of the cost of every repair in advance of service, so we are concerned that the cost exceeded your expectations. Our team should have communicated with you in advance and we apologize if this did not happen. Please know that we shop our competition monthly to ensure that we are in-line with current repair prices. Also please understand that we are going to be more expensive than the repair center on the corner. This is because our technicians are certified and INFNITI trained. Often you'll save money with us because we can diagnose and repair the issue better and faster than a tech that is not trained on the INFINITI brand. Also, if cost is a concern, please remember to check-out our website for monthly service specials. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Yavrine, We appreciate your business and thank you for the detailed review of your service experience with us here at INFINITI of South Bay. I'm pleased to know that my team was accommodating, responsive and timely... in fact, these are the main points of all of our training in an effort to deliver exceptional client service. If there is ever anything that we could do better, please let us know and we will make it right. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a great review, thank you for taking your time to explain to us and others in such detail why your experience was exceptional. Our process of taking pictures and video is a new one, so we appreciate knowing that this provides value. It takes more time and effort, yet we believe this is important in terms of providing visibility and transparency to our clients. Thank you for choosing INFINITI of South Bay, your loyalty is important to us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We see that your Service Advisor was Ever. Thank you for letting us know that he was attentive and helpful, and that he was able to get you in and out quickly. That's the INFINITI of South Bay way, to make things fast, easy and pleasurable for our clients. We are grateful that you have chosen is for your maintenance and repair needs. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kimbrly, It is so nice of you to take your time to leave is a review and some feedback, this is most appreciated. And, thank you for letting us know that you liked our luxurious waiting area. Clients driving a luxury vehicle expect a luxurious facility, so we stive to keep it fresh, quiet and clean. Thank you for your business and for this great review! We appreciate your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, Thank you so much for the kind heartfelt review. It means so much to me, and to my team when they are appreciated. Thank you for letting me and others know that we were professional in taking care of all of your needs. Thank you for your business and we appreciate your loyalty to INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Menadream, Thank you so much for the totally awesome feedback that INFINITI of South Bay is "by far the best dealer in Southern California". That is such a huge compliment, you are so thoughtful and kind! It looks like my team impressed with by being fast and dependable. Thank you for sharing your experience online so that we, and others, can see how well we did. The team works hard and compliments like this are cherished. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the thoughtful review of your visit with our team here at INFINITI of South Bay. It's great to hear that our team of service advisors were welcoming, that they took really good care of you, and most importantly that they listened. At INFINITI of South Bay we like to make your experience easy, it's the INFINIIT of South Bay way! We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joshua, Very nice review, thank you for taking your time to give me and our team this positive and encouraging feedback. It is clients like you that make our jobs rewarding. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay