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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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September 08, 2019

Satisfied customer The service area is always comfortable, clean, and well stocked with drinks/snacks. The customer service is always courteous and professional. This is More

by User-7de0c0e6ad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Sep 20, 2019 -

INFINITI of South Bay responded

Kawanna, What a nice compliment of our lounge and your service experience here at INFINITI of South Bay. We feel it important to treat our clients are as if guests in our own home. We want you them to be comfortable, have a clean environment and have plenty of snacks for their visit. Know that it is a pleasure to serve you and that we appreciate that we are your go-to dealership! Thanks for your loyalty!

September 05, 2019

After car was serviced, the check engine light is on , And there is no urgency to provide a loaner for me I have to wait 2 weeks to take the car in. More

by EDDIE SOLORIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 03, 2019

Top notch service Edson is always friendly, professional and helpful. He is always accommodating with trying to obtain a loaner and make you wait the least amount of ti More

by KIMTYLER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2019 -

INFINITI of South Bay responded

Kim, We are so glad that you received "Top Notch" service during your visit here at INFINITI of South Bay and that you found Edson to be friendly, professional and accommodating. He really tries hard for his clients, doesn't he? Please know that currently we are extremely busy in our service department and it may take up to two weeks if you need a loaner. Please understand that this is a temporary issue as we work to expand capacity. Thank you for your recommendation and review and we look forward to your next visit.

September 01, 2019

Awesome 😎 Edson gave great customer service and got the job done fast. Great communication skills he kept me updated through out the whole process. Thank you Ed More

by GARCIAE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2019 -

INFINITI of South Bay responded

Garcia, Thanks for the awesome review and the very cool emoji! We appreciate you taking your personal time to recognize the efforts of the team here at INFINITI of South Bay. Edson receives many compliments because he is friendly, knowledgeable and keeps his clients updated all throughout their service visit. Sometimes good communication makes such the difference. Thank you for your loyalty to INFINITI of South Bay and thank you for your business.

September 01, 2019

Eason This guys is great. Courteous, great customer service. Very experienced in what he sells. Pleasant and willing to go above and beyond. Will recommend More

by THEMARINE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2019 -

INFINITI of South Bay responded

Marine, We are grateful for your kind review of Edson during your service here at INFINITI of South Bay. Courteous, experienced and going above and beyond... that sure is a great personal creed for the foundation for anyone's success. Thank you for letting everyone know that you've found these qualities in Edson. We appreciate your recommendation and your business. Thank you.

August 23, 2019

Fast & friendly! I always take my Q50 to Infiniti of South Bay for all my service needs, advisors are efficient and very friendly. I would recommend this dealership to More

by CLAUMEX79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Sep 10, 2019 -

INFINITI of South Bay responded

Fast and Friendly is what we strive for here at INFINITI of South Bay. Thank you for taking the time to post your recommendation online and for mentioning Wilson by name. He must have quite the following because his clients often post positive reviews of his exceptional client service. We appreciate your loyalty and business, thanks for servicing your Q50 at INFINITI of South Bay!

August 22, 2019

Service Advisor - Needs Improvement My service advisor did not contact me with the status of my repair even after almost a full day. He does not have much technical knowledge of car repa More

by RAINER.A.OTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
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Sep 10, 2019 -

INFINITI of South Bay responded

Rainer, Thank you for bringing this to our attention. We'll be sure to get with Wilson to better understand the situation. We apologize that you did not have an exceptional client experience and only hope that you give us a second chance to do better. Thank you for your business.

August 20, 2019

Great South Bay Infiniti Service and Parts Department knows what they’re doing. They are very knowledgeable. Candice and her team always takes care of me. I More

by AQUINOH4383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Sep 10, 2019 -

INFINITI of South Bay responded

Great review of our Service and Parts team here at INFINITI of South Bay. We are glad you've found them to be knowledgeable and we appreciate your recommendation. Thank you for being an INFINITI of South Bay client.

August 20, 2019

Fit me in as a walk in I walked in late in the afternoon and they squeezed me in for an oil change. Ran a maintenance check and all. they even had time for a quick car wash. More

by ERIKASOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Sep 10, 2019 -

INFINITI of South Bay responded

What you're experienced is the beauty of our "Express Service" services here at INFINITI of South Bay. No appointment is ever needed for, Oil Changes, Tire Rotations, Windshield Wipers, Engine Air Filters or Cabin Filters. And, we hand wash and vacuum every car to help show our commitment to you in keeping your vehicle well maintained. We are happy you are happy with us - and we greatly appreciate your recommendation.Thank you.

August 19, 2019

Best service department! Thanks everado!! Everado respected my time and made sure the service was performed quickly. The SUV was returned nice and cleaned and I can't say enough good things ab More

by Fwish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Sep 10, 2019 -

INFINITI of South Bay responded

Thank you for the kind words recommending and endorsing our service department and Everado here at INFINITI of South Bay. We strive to provide friendly, fast and fair work to our clients because client satisfaction is #1 with our service team. Thank you for servicing at INFINITI of South Bay.

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