INFINITI of South Bay - Service Center

Very good service and treatment I was given a good service. The workers there attended me very well and I have nothing to complain about. Definitely will be coming back again! I was given a good service. The workers there attended me very well and I have nothing to complain about. Definitely will be coming back again! More

Great Service!! As long as I have an Infiniti, I will always take my car to this dealership for service. The employees are extremely professional and always makes you As long as I have an Infiniti, I will always take my car to this dealership for service. The employees are extremely professional and always makes you aware of what’s going on with your car. More

Not sure where Infiniti is going My visit was pleasant. The attendant was warm and professional. The service provided however was questionable. Following my vehicle service, there co My visit was pleasant. The attendant was warm and professional. The service provided however was questionable. Following my vehicle service, there continues to be a noise issue emanating from around the belt and pulley . This is not the first time I’ve heard and mentioned this issue. However No one wants to address this concern. Dumbfounded, confused and frustrated I am with this issue and Infiniti failure to fix More

Consistent Excellent Service I come here for all service on my 2010 QX56 and I request Wilson when I make my appointments. Some say it might be time for a new car but my QX56 is I come here for all service on my 2010 QX56 and I request Wilson when I make my appointments. Some say it might be time for a new car but my QX56 is still running great — probably due in large part that my car is serviced at this dealer. More

The wait was to long I didn’t like waiting to long to have airbags replaced I think they could speed up the process in the future but over all was a friendly business I didn’t like waiting to long to have airbags replaced I think they could speed up the process in the future but over all was a friendly business More

Slow Service Had an appointment for a tire change, but service was still nearly three hour wait. I had to cancel the car wash which was offered due to time constra Had an appointment for a tire change, but service was still nearly three hour wait. I had to cancel the car wash which was offered due to time constraints. More

Excellent service Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area v Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area very comfortable and clean More

WILL NOT RETURN !! TRIED TO SCAM ME WITH FAKE BATTERY FAIL Went to have my oil changed and they tried to upsell me. I'm ok with the upsell because the advisors work on commission and they have to eat. However, Went to have my oil changed and they tried to upsell me. I'm ok with the upsell because the advisors work on commission and they have to eat. However, don't tell me I need something I clearly don't. Once my oil change, and tire rotation were complete, my advisor, Sarah, told me I needed a new battery. I HAVE HAD NO INDICATIONS THAT MY BATTERY WAS FAULTY. No battery icon illuminating on the dash board. No unusual sounds when starting the vehicle. NOTHING! So when I asked her isn't there an indicator on my dashboard that would alert me the battery was low ? She himmed and hawed and stopped short of saying that the indicator lights were not reliable, for which I would have had that addressed had she said it but like I said she stopped short. So then I said I want to see the test. She pointed to a piece of paper that stated I need a new battery. I said NO I want to see the test being conducted. So we head to the service bay. I watch the guy conduct the test. He laid the tester on the bay and it initially said 'battery test ok' with a green 'check'. He pushed a button and another test began. It was registering the progress starting at '0' percent until it was complete at '100' percent. He then pushed 'done'. The handheld machine gave a reading. It was 80% illuminating in green. I'm watching all of this but he isn't explaining any of it. He then goes to the inside of my door panel while myself and my advisor are standing at the front of the vehicle being concealed by the raised hood of my car and he comes back with a 'failed' reading. From the inside of the door panel !!! I question what the '80' percent reading was that I observed before he went to the door panel and he stated it was the progress of the test. I say, no, this was after the progress reader reached 100 and you pressed done. It gave you a reading of 80 percent, what does that mean. He dummied up. Then I ask what he was doing inside the door panel, he says scanning the door panel to see what type of battery I needed and then offered to show me the inside of my door panel ;/. Really, you offer to show me the inside of my door panel but not the read outs on the battery tester ??? Just for good measure, I stopped by a mechanic shop on the way home to have my battery checked, on the off chance I wasn't being scammed and I really did need a new battery. Guess what ??!!! MY BATTERY WAS JUST FINE !!!! So I was definitely being scammed ..... never again will I return to this dealership for service or anything else !!! SCAMMER. SHADY DEALERSHIP. WILL NEVER RETURN FOR SERVICE NOR SALES FOR THAT MATTER !!! More

GREAT FOLLOW UP Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go anywhere else. More

Repairs I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing th I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing the problem. More