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INFINITI of South Bay - Service Center
Torrance, CA
1,460 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,460 Reviews of INFINITI of South Bay - Service Center
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December 30, 2019
Good Service This Dealership is one of the best car dealerships I’ve been to in my past. The people treat you with respect and the service people are excellent. If This Dealership is one of the best car dealerships I’ve been to in my past. The people treat you with respect and the service people are excellent. If you’re looking for a car, an infinity, you won’t be disappointed. More
by GUTHRIE323
Verified CustomerEmployees Worked With
Ever Villalobos
December 30, 2019
Unsatisfied Went in to have front brakes done. Brakes sound worse now they said it is probably the back. But they also said the back don't need to be replaced yet Went in to have front brakes done. Brakes sound worse now they said it is probably the back. But they also said the back don't need to be replaced yet.? More
by MURJOE
Employees Worked With
Wilson Chihuahua
December 27, 2019
Wilson is always professional. Excellent customer service. I had my car service and as always Wilson is always there to provide an excellent customer service. For me one of the reasons I come back for service I had my car service and as always Wilson is always there to provide an excellent customer service. For me one of the reasons I come back for service is Wilson. More
by HB1031
Employees Worked With
Wilson Chihuahua
December 20, 2019
Customer service Everado was extremely helpful and understand and helped me out understand extremely well what the car needed to get and why. Great customer service Everado was extremely helpful and understand and helped me out understand extremely well what the car needed to get and why. Great customer service and extremely polite More
by JOYCEAPERLA
Employees Worked With
Ever Villalobos
December 13, 2019
Service when you need it. These folks keep your Infiniti in tip top shape. Mr Chihuahua is the best service advisor. He schedules my service appointment and has me a loaner ca These folks keep your Infiniti in tip top shape. Mr Chihuahua is the best service advisor. He schedules my service appointment and has me a loaner car to not interupt my busy day. My 1999 I30 has just turned 280,000 miles and runs like new - I purchased the ride brand new from Peyton Kramer Infiniti before it was South Bay & has only been serviced by them. Again, high recognition to Wilson & his team for a job well done. More
by joe77mia
Employees Worked With
All Mechanics in the back that do NOT get the recognition that they deserve., Wilson Chihuahua
December 11, 2019
Straight no chasers My service representative was Edson Trujillo. What can I say, he was professional and a very personable service rep. Everything was done in a timely m My service representative was Edson Trujillo. What can I say, he was professional and a very personable service rep. Everything was done in a timely manner and no BS. Because of him you have gained a new customer. Thanks Southbay Infiniti. Keep hiring more employees like Edson. More
by MACKDILLON13
Employees Worked With
December 09, 2019
Service Great service and knowledgable staff. Would recommend to anyone. I'm always greeted with a smile and given the right info when needed. Prices are alw Great service and knowledgable staff. Would recommend to anyone. I'm always greeted with a smile and given the right info when needed. Prices are always fair. More
by CHINAMONTGOMERY
Employees Worked With
December 09, 2019
Stole my iPhone 11 pro I was not expecting to have to take my new 2019 QX80 keys just stopped working and had to be reprogrammed which makes no sense but because this happen I was not expecting to have to take my new 2019 QX80 keys just stopped working and had to be reprogrammed which makes no sense but because this happened unexpectedly and so had to call Infiniti roadside assistance and the representative found figure out which dealership is closest to my home even though I told him it's the van nuys location and instead he instructed tje tow truck driver to take it to the Torrance dealer. I left the car there over night and paid for my own Uber from Torrance to LA which is about 20 Mike's or so away at least from my home so spent about 35 to 45 dollars each time I came and went back home which I did 3 times because the first time I came to pick it up I asked the service advisor what time is the lastest I can come pick it up and he said 8pm but forgot to mention that I have to tell him to make special arrangements so the paperwork and keys are left with the sales dept. So upset, I wasn't even offered a loaner or a free Uber ride back so I take a Uber right back home. I call the device dept because my service advisor was always off, sick, or on vacation during this time and make sure they leave the keys and paperwork with the sales dept. Then I take the Uber from Los Angeles to Torrance for the 3rd time. So when I get in the car my hear sank as my iPhone was missing from the front cup holder and luckily I have two phones which ones is used for work and one for personal so got by but that was a very expensive 256gb model. The dealership and service advisor were no help when I asked if they have cameras and he said not I'm the service dept. I leased a new 2019 Q60 Red Sport 400 and a new 2019 QX80. I have no intention of ever leasing another Infinti and will be sure to share my experience with all my friends and colleagues. More
by David Kwon
Employees Worked With
I forgot my service advisors name.
December 08, 2019
Customer service Great service and follow up. The place is clean and has great amenities. I will be returning to have my vehicle serviced again at this location. Great service and follow up. The place is clean and has great amenities. I will be returning to have my vehicle serviced again at this location. More
by MSPISCES25
December 06, 2019
Good people, good service, but you charge way too much. I went in for your special $49.99 oil change and tire rotation. You got me for bleeding break fluid. This visit Cost me $198.00. You (the dealer) quot I went in for your special $49.99 oil change and tire rotation. You got me for bleeding break fluid. This visit Cost me $198.00. You (the dealer) quoted me $356.00 to change a lower radiator hose That had a little leak. I changed my FX35 upper and lower radiator hoses myself, and antifreeze for $55.00. You wanted $269.00 per axle or 538.00 just to replace all the break pads. I replaced them myself for under $80.00. You need to rethink what you charge for basic service. I bet you would get a lot more business if you charged a reasonable price. I should have done the break fluid bleeding myself, bet I would have saved another $130.00, live and learn. More
by JPAPANIER
Employees Worked With
Mario Guglielmelli
