INFINITI of South Bay - Service Center

I own a 2014 q50 & have previously taken my car to a different Infiniti service center where they told me absolutely nothing was wrong with my car & I get here & they immediately tell me I need an entir different Infiniti service center where they told me absolutely nothing was wrong with my car & I get here & they immediately tell me I need an entirely new engine..13,000.00 dollars.. huh? Can you repeat that?? He said yeah this kind of damage is done over time from lack of maintenance! I’ve never went 4,000 without getting an oil change & my car only has 50,000 miles on my car I knew exactly what was wrong with my car before I got there..even showed the guy the codes.. . the mechanic Must of been having an off or lazy day... needless to say this would be the last time I will ever deal with a Infiniti Service center since my car is out of warranty. Oh & he said they co do a quick fix option that would cost 1300.... NEVER AGAIN!! Not me.... took my car to Firestone & got my issue solved for 503.84 dollars... My car is running like a champ!!. Will be trading this car in soon, this will be my last Infiniti I will ever own... Good luck.. More

Terrible Service This has been by far the worst dealership I have ever dealt with and if I could give 0 stars, I would - every single person I have spoken with at this This has been by far the worst dealership I have ever dealt with and if I could give 0 stars, I would - every single person I have spoken with at this dealership has been terrible, rude and extremely unhelpful. I have been transferred to different people without permission or explanation, hung up on, calls have not been returned and the general manager has yet to step in and assist. Apparently this dealership "lost records" of their sales when they purchased from the previous owner. Buying the car in 2017 was already a horrible experience here and they have done nothing to make me confident in their competence. I would never recommend this dealership and frankly, I would never recommend Infiniti as a brand to anyone ever again (transmission issues with less than 100k miles on the vehicle). Unfortunately they are the only location in LA but if you can make the drive for service try Glendale or Van Nuys, both were way nicer and more accommodating to customer needs. Corporate also will not be helpful. If you want to avoid having to get an attorney involved, AVOID this dealership. More

It feels good to know that I can trust that my experience at the dealership will always be a positive one! Thank you always Candice! at the dealership will always be a positive one! Thank you always Candice! More

Having been to other dealerships I can honestly say I can trust the advice from the service team. Honesty and integrity is a priority here. trust the advice from the service team. Honesty and integrity is a priority here. More

The service was great Edson took care of me overall really good service. They inspected my car and turns out got to replace some parts which is great on there part for checking and letting me know. really good service. They inspected my car and turns out got to replace some parts which is great on there part for checking and letting me know. More

The service team was SO friendly & accommodating. I was able to get a loaner to drive to my doc appt. Pleasantly surprised by my experience able to get a loaner to drive to my doc appt. Pleasantly surprised by my experience More

I purchase both by Infiniti's from Beverly Hills Infiniti. All my service work was done there also. The dealership closed, so I had to find a new dealership for service. I had 2 choices. Going to Infiniti. All my service work was done there also. The dealership closed, so I had to find a new dealership for service. I had 2 choices. Going to The Valley or South Torrance. I chose South Torrance, and I'm not disappointed. The dealership is very modern, clean, and all the employees I've dealt with have been great. No complaints yet. I look forward to my next service at South Bay Infiniti. More

I’m very happy with the service department Everett is the advisor always very helpful thanks. I highly recommend Infiniti of this out there to friends and family. advisor always very helpful thanks. I highly recommend Infiniti of this out there to friends and family. More

Fantastic service and very personable. Explained everything to me and helped me get what I needed done. I will recommend them and come back again myself. everything to me and helped me get what I needed done. I will recommend them and come back again myself. More